While the initial team was a good experience, being handed off to the manager was not pleasant. There was an expectation that everything be done digitally with no explanation or walk through of the property at all. The fully digitalized lease agreement was belittling and cold, leaving no room for discussion or explanation. The entire experience with the condition report was extremely frustrating and time consuming, requiring extensive communication, delay, and multiple attempts to fill out the platform. The automation is not an improved service is has merely displaced the labor onto the tenant without compensation. I've honestly never had a more adversarial renting experience.

Highland Inner West

star   5   (3 reviews)

Joe is an efficient communicator and is always on top of resolving matters quickly, with professionalism and effective property management.

Highland Inner West

star   5   (3 reviews)

Angie has been my main contact and has been proactive and readily available to assist in managing whatever may crop up in relation to my rental property. She’s been fantastic in offering guidance and insights when requested and arranging maintenance as needed. Angie is professional and it gives peace of mind knowing Angie is highly trustworthy and responsive. Great communication! Statements are well formatted with the necessary details and timely emailed monthly and year end for tax purposes. I have made referrals to Highlnds Newtown based on the wonderful service I’ve received from Angie especially.

Highland Inner West

star   5   (3 reviews)

Was an extremely easy experience with help the whole way through, there was lots of communication throughout the process and help afterwards as well.

Highland Inner West

star   5   (3 reviews)

I am very pleased with the exceptional service provided by Highland Inner West, especially their agent, Chen Wu, throughout my recent rental process. From the initial consultation to the signing of the lease, she demonstrated a high level of professionalism, market knowledge, and attention to detail. Her insightful advice and proactive communication made every step smooth and stress-free. I was particularly impressed by her dedication to understanding my specific requirements and ensuring that the property met all my expectations. I highly recommend Highland Inner West to anyone seeking a trustworthy and experienced property professional. Her commitment to client satisfaction truly sets her apart.

Highland Inner West

star   5   (3 reviews)

I have a great experience renting through this agent. They are professional, responsive, and easy to deal with throughout the entire process. Communication is clear, and everything is handled efficiently and without stress. I really appreciated how organised and helpful they are. Highly recommended for anyone looking to rent.

Highland Inner West

star   5   (3 reviews)

It was a pleasure working with this real estate agent. They are professional, responsive, and very pleasant to deal with. Personable and friendly, they make the entire experience easy and enjoyable. I would highly recommend them to anyone looking for a great real estate agent.

Highland Inner West

star   5   (3 reviews)

Prompt and professional - couldn’t recommend the Highland team more.

Highland Inner West

star   5   (3 reviews)

My property was leased within the first week and at the right price. Im very happy with my real estate agent Norman from Highland Inner West as they are informed and know the market well!

Highland Inner West

star   5   (3 reviews)

Firstly I want to thank Norman for his expertise and clarity in communication for the marketing of this property his knowledge is excellent. His timing to market the property was spot on and all the staff at Highland property group know what they are doing. Very happy with the outcome and property was leased from the Third open house. All in all I would highly recommend Highland property group to anyone looking to place their property on the market. Special thanks to Bella for the handling of the open house inspections.

Highland Inner West

star   5   (3 reviews)

Highland Real Estate (Norman) has managed our property for over a year now and it’s refreshing how proactive they have been. Norman's communication and customer service is exceptional! They keep us updated and have made owning and renting our property a breeze. I can’t recommend them highly enough and will continue to use them to manage our subsequent properties in the future.

Highland Inner West

star   5   (3 reviews)

We are pleased with the close contact and regular communication from our property manager. There are regular updates on viewing and feedback. The property manager applies good sense in tenant selection. We would highly recommend Diane and her team in managing rental property.

Highland Inner West

star   5   (3 reviews)