I would certainly recommend Norman Vasiliou and Highland Inner West. We have had quite a few issues with our property, which Norman has always dealt with efficiently and promptly. We do not live near Sydney, so it is a great relief to have someone that we can trust to deal with our property.
Highland Inner West
Angie from Highland Inner West is our property manager and so far she and her organisation has been very responsive, helpful and promptly coordinates with the owner for repairs, etc so it has been minimum hassle for the tenants. What I would suggest for the Agency itself is to arrange an induction package custom to the property regarding main appliances, etc e.g. things to note, user manuals, etc so the transition is easier. Currently, the induction package covers urgent repairs, etc. It does not include any info on operation of appliances in the property which could be extremely helpful. Overall, it's been great and I would recommend the Highland Inner West. The app is easy to use and quite helpful as well.
Highland Inner West
Highland Inner West have managed our rental property exceptionally well, securing reliable tenants year after year. Their market knowledge ensures competitive pricing, communication is clear and timely, and their professionalism gives us complete confidence. The team is proactive, organised, and responsive, making the ongoing management of our property smooth and stress-free. Highly recommended.
Highland Inner West
Shoutout to the exceptional service we have received from Joe Gambacorta at Highland. Joe was aware of the challenges we experienced with a previous company and, since taking on our property, has shown genuine empathy and gone above and beyond to demonstrate how property management should be done. This was particularly evident during the most recent leasing process, where he was closely involved with the outgoing tenants and thoroughly scrutinised potential new applicants to ensure the best outcome for both them and us as owners. In addition, Joe is practical, highly knowledgeable, and consistently timely when issues arise throughout the tenancy. He proactively manages maintenance matters, using initiative before contacting us and always providing clear suggestions and options. We can’t speak highly enough of Joe and only wish we had engaged him sooner.
Highland Inner West
Our property manager - Norman has been excellent, particularly when it comes to communication. He always answer our questions in a timely manner. We consistently receive detailed, accurate, and up-to-date information about the property. He is very warm and friendly, while also being straightforward and clear in explaining everything we needed to know about the property on our first meeting. This made the whole process easy and reassuring.
Highland Inner West
We’ve had a great experience working with our agent, Joe. He’s consistently responsive and quick to action requests from us (the landlord) and our tenants which makes ownership much easier to manage. Most recently when a long-term tenant moved out, he handled the re-tenancy process efficiently and with clear communication throughout. The property was re-leased quickly with no gap in rental income, which we really appreciated. Joe is dependable and super easy to work with.
Highland Inner West
We have been very satisfied with the support provided. Our agent has been very professional and maintained good communication; all requests have been followed up in a timely fashion.
Highland Inner West
The team at Highland have done an exceptional job managing our investment properties for a number of years now. Very knowledgeable in all aspects of real estate and always contactable when needed.
Highland Inner West
Staff did not provide update. I need to proactive to follow up.
Highland Inner West
Fantastic! Helpful! Knowledgeable!
Highland Inner West
Highland Property are amazing! We have rented through this agent for the past 7 years and they have always been excellent. We are in the process of moving right now and have luckily secured a property through Highland once again. Highland have always been amazing! Thoroughly professional, super quick to respond and nothing is ever an issue. Our past agent, Joe, is wonderful. Joe has supported us beautifully for the last 4 years. Our new property agents through Highland seem great already. I couldn't recommend this business highly enough. Well done Highland Property :)
Highland Inner West
Highland Inner West
