Jellis Craig Ballarat

Lachlain Ramsay has built an award-winning career on genuine enthusiasm and honest communication. As head of property management, Lachlain is driven to lead the region in exceptional service. He supports a team of skilled professionals to deliver value-adding property management strategies to a large client base across Ballarat and surrounds. Property owners can trust Jellis Craig Ballarat to put their investment first. Lachlain oversees strict processes for tenant selection, routine inspections and conflict resolution. "We never put a tenant into a property that we do not trust to care for it. Our standards are high and our clients benefit," he explains.

Vibrant and knowledgeable, Olivia Stewart is passionate about ensuring rental providers and renters experience the highest standards of customer service throughout their relationship with Jellis Craig Ballarat. Olivia takes a proactive approach to her role, building enduring rapport with clients through a process of goal setting from the outset. "I take the time to understand what each rental provider is seeking from their investment. From there, I develop a detailed blueprint that guides the leasing campaign and how we select the ideal renter for the property," Olivia says. "Developing a mutual understanding from the beginning helps us achieve outstanding results." Olivia forges strong client connections built on a foundation of trust and integrity. She takes pride in being a trusted source of knowledge, and confidently guides owners through all aspects of the leasing process. All parties appreciate her responsive, professional approach and clear communication. Olivia's understanding of Ballarat's property market, its varied residential pockets and their lifestyle benefits helps her market rental properties and offer strategic advice on improving long-term asset value. Complementing her real estate qualifications and experience, Olivia has won a number of industry awards throughout her career. "People skills are just as important as market knowledge, and I draw on both to deliver superior client outcomes."

Prompt communication and exceptional organisation help Nathan Lane deliver outstanding service to property owners and tenants alike. A trusted property manager within the Jellis Craig Ballarat team, Nathan takes pride in his quick turnaround times when leasing properties. Supported by Jellis Craig's proven marketing strategies and thorough screening processes, he secures high quality tenants before they move on to other rental opportunities. "I work quickly to create maximum returns for my clients. Under my watch, properties are occupied and well cared for," he says. Nathan's proactive approach creates a stress-free experience for property owners, and has led to many successful and ongoing leases. "I keep everyone well informed and always resolve issues promptly and effectively," he explains.

With more than 11 years in real estate and an in-depth knowledge of the rental property market throughout Ballarat and surrounds, Caitlin Stewart brings a solutions-focused approach to her role as Senior Property Manager. Caitlin’s local acumen, combined with her approachable and warm personality, allow her to quickly build rapport. She is known for developing trusted relationships with clients from all walks of life. Meanwhile, her natural aptitude for negotiation means Caitlin delivers mutually agreeable outcomes for both tenants and landlords. With a Bachelor of Management and agent qualifications, over many years Caitlin has developed a comprehensive knowledge of regulations and legislation. Providing solutions that efficiently address any issues, Caitlin is well equipped to handle every facet of the property management process. Customer service is Caitlin's top priority and her drive to ensure client satisfaction is clear. “I’m always happy to go that extra mile to make sure my clients feel comfortable, that they know what is happening with their property and have all the information they need to make the best decisions," she says. As Senior Property Manager, Caitlin also offers sound guidance to the wider Jellis Craig Ballarat property management team. Sharing her knowledge and expertise, she consistently leads by example, demonstrating flexibility and an approach that results in first class outcomes for clients.

Prompt, professional and trustworthy, Arian Lane is a stand-out member of the property management team whose expanding database of clients is testament to her hard-working approach. With outstanding communication skills, Arian is quick to establish strong working relationships. “I see connecting with others and developing genuine rapport as the foundations for success in property management,” she says. Arian’s knowledge of the market throughout Ballarat and surrounds is second-to-none. With experience managing residential properties of all styles and sizes, she has also confidently managed a number of rural properties. “Regardless of the property's location, my goal is always to provide exceptional service, and to find win-win solutions that advantage both owner and renter.” Essential to Arian’s approach is her commitment to providing swift responses to queries and requests. With previous experience in the hospitality industry, Arian’s service-focused management style reflects her passion for enhancing the return on her clients’ valuable property investments. An ‘out of the box’ thinker, Arian is known for her ability to solve problems and deliver creative solutions to complex challenges. She brings a positive attitude to work each day, as well as a firm commitment to finding favourable resolutions to unexpected bumps in the property management road.

With more than a decade in property management, Senior Property Manager Jacinta Gray takes a thorough, diligent and responsive approach to her role. Clients value Jacinta’s attention to detail and commitment to first-class outcomes. She combines strong negotiation skills with an approachable communication style and an affinity for building positive working relationships. “I take the utmost care on every task, whether it be a routine inspection, organising timely maintenance and repairs or conducting thorough renter screening and selection,” she says. Jacinta believes that property management is quite a balancing act. “It’s finding the perfect balance between managing the client’s investment property and maximising its potential, but also allowing and working with the renter to make the property not just another house that they live in, but their home.” Highly experienced, Jacinta has worked across all areas of property management, from reception to trust accounting to portfolio management. “Having this broad experience means I can manage virtually any scenario that might arise, from minor leasing queries through to complex negotiations.” Jacinta’s expertise and current portfolio spans both residential and commercial property. She is proud of her record delivering outstanding results for clients in both categories. “For clients who own both residential and commercial property, having a single point of contact is a huge time-saver.” Empathetic and a natural problem-solver, Jacinta takes pride in her ability to deliver win-win solutions that benefit all parties. She holds a Certificate III in Business Administration and a Certificate IV in Property Services.