Having bought I don't want to see him again (because I found my dream home, so no need to sell).
I found the listing online, saw it a day later and it sold itself, it was just what I wanted. I bought it within the week. So I had very little engagement with the Agent. However, it was a nice touch to get some wine bottles when collecting the keys, and a follow-up call once settled in. It is the seller who has most involvement with the agent, and from what I saw of it, this office seems to massage that relationship. A personal touch, 'friendly' advice, and empathy for the seller during their most anxious time.