Thank you so much for the opportunity you provided and the result of a vision we had to embark on something new! Never has there been an agent so humble, honest & down to earth as James.
James Merchan
My experience with James was faultless. He listened to what I needed and was able to negotiate with the seller on my behalf. He knew the area well and was happy to answer any questions I had regarding it. Nothing was too much trouble and I am thrilled with my new home.
James Merchan
This is our third interaction with James & Deb Merchan and they go from strength to strength with their unique market offering. This agency has integrity, honesty and passion in abundance. From the initial engagement, to the signed contracts reaching unconditional and beyond, they have never taken their focus away from us as clients and always made us feel like we were their top priority. With hesitancy we placed our property on the market in the midst of a lockdown and were instantly struck by the confidence that they exuded in working in such circumstances. There were regular Zoom calls to keep us appraised of the progress and step by step instructions / guidance on how to navigate a sale in the middle of a pandemic - the business model is awesome. Deb demonstrated tireless patience with me as we navigated a virtual tour of our home that would ensure we were showcasing the property to draw as many prospective purchasers in as possible. With the loan of a professional camera, a team focused on getting the best outcomes, we also managed to take some great marketing pictures to support our lockdown sale. James and Deb have cornered the market in innovative sales tools in these challenging times and left no stone unturned when it came to gaining market attraction. They talk frankly and openly about the challenges and then identify the solutions - this is vital to us as we are relocating overseas and was one thing less for us to worry about. They exude confidence that is infectious but also very reassuring. We have sold many houses over the years and this rates as the most positive experience yet. We were totally confident that we had an agent on board who was as focused as we were, on getting a good result. Using multiple media options they secured a sale within 96 hours of launch. This is a dynamic impactful operation. Pandemic or not, I commend them wholeheartedly as the best in Mount Eliza, selling with an Impact!
James Merchan
When we first decided to sell, we weren't expecting a quick sale. However, using Ben's services, knowledge and expertise, the property sold within 7 days of going onto the market. We were extremely happy with the price achieved. This was only achieved through Ben's local knowledge, expertise and professional and friendly manner.
Ben Cadd
Every step of the way Ben was amazing to work with for the purchase of our new home and sale of our own. Ben's ethics and tactics are on point and always made us feel like we were being looked after. He is an outstanding professional in his field and I could not recommend high enough.
Ben Cadd
James and his team has been really supportive in every aspect of the advertising, display and sale of our beloved home. We appreciated the honest feedback as the whole process of the sale unfolded. Thanks again James and your team!
James Merchan
James is very knowledgeable, professional, attentive, responsive and very easy to deal with. Impact Realty as an organisation has fabulous staff who are attentive to the needs of the customers. While they are an asset to the Vendor, it is equally a good journey for the buyer with great communication at all times and a very smooth process. Thank you James and thank you Impact Realty
James Merchan
The strategy developed by James, and supported by his team, enabled us to achieve a result that exceeded our expectations. We were kept well informed while the strategy was adjusted as the market shifted. We highly recommend the team at Impact.
James Merchan
John & James were so professional and helpful , with a personal approach and always upfront . I would highly recommend them.
James Merchan
We met James at an open for inspection a while back and we new instantly that he would be the agent to sell our home. James was very knowledgeable on the current market and guided us through the whole process of selling our home during Covid lock downs. Which at times became very stressful however James put our minds at rest on many occasions. James provided us prompt feedback after open homes. If you are looking for a honest and professional agent James is the one.
James Merchan
James was a class act to deal with, always transparent throughout the process. His knowledge of the area and the property itself gave us great confidence in our decision.
James Merchan
James and his team have all been extremely professional and efficient. James addressed all of our queries promptly and we felt that our sale proceeded well. James's attention to detail gave us confidence to proceed.
James Merchan
