Raine & Horne Double Bay | Bondi Beach

A Bondi resident since he joined our team in 2012, Matthew has embraced the opportunities afforded by living and working in the Eastern Suburbs. When Matthew is not chipping in for a birdie at one of our region’s excellent golf clubs, he’ll be hitting the waves at Bondi Beach. Matthew’s friendship network is extremely important to him. Matthew and his friends formed the DJB Memorial Cup, a not-for-profit charity which was founded in memory of their dear friend, who suffered from a complex and rare form of cancer. The charity’s goal is to help advance cancer support and research and to date, DJB Memorial Cup has raised many tens of thousands of dollars. Matthew’s passion for real estate stems from Ric Serrao, who has achieved national acclaim for his sales successes, and he delights in working side-by-side with his award-winning dad. For Matthew, being part of such a successful real estate team has given him even greater motivation to achieve record-breaking results himself on behalf of his clients. Why can Matthew help you? When you deal with Matthew as a property investor, you have the peace of mind that you are collaborating with one of the senior members of the award-winning Raine & Horne Double Bay/Bondi Beach team. As a Business Development Manager, Matthew consistently builds excellent relationships with our region’s landlords and investors. He is skilled at helping them make important decisions about managing their assets, and he helps them navigate the dynamic Eastern Suburbs property market. Wearing his other hat, as Team Leader of the Property Management department, you know you’re in safe hands when dealing with Matthew. His dedication and commitment to exceeding expectations is a testament to the consistent results our award-winning PM department achieves on behalf of its clients. Also, a licenced real estate agent and auctioneer, Matthew says he was drawn to Property Management as he loves to problem solve and refreshingly is always happy to receive feedback from his clients to help our business grow and further streamline its processes.

Born and bred in the St George region, Anna has worked in Property Management in the Eastern Suburbs for most of her career. Beginning her real estate career as a receptionist, Anna has worked her way to her current role by providing consistently high service and genuine care to her clients. This high level of trust and respect is illustrated by the calls Anna receives from her landlords that sometimes have absolutely nothing to do with their investment properties. Away from the office, Anna keeps herself sharp with regular gym workouts, which is also a passion. Why can Anna help you? Anna is an integral and highly successful member of our Property Management team. Central to Anna's PM success is her ability to build profound relationships with landlords and tenants. Apart from being a trusted adviser, landlords and tenants keep looking to Anna as her attention to detail means she will always produce the best outcomes for all concerned. While Anna has embraced modern communications, she says the good old telephone still has a role in customer service. The experienced PM says talking to her owners or tenants over the phone helps her produce results faster. That said, when it comes to email enquiries, Anna guarantees she'll respond before she logs off each evening, regardless of whether she has an answer or not. This commitment to her clients makes Anna consistently one of the Eastern Suburb's most respected Property Managers.

Born and bred in the Eastern Suburbs, Steven lives in North Bondi. In fact, the proud local has lived there his entire life. After attending local schools in the area, before launching into real estate, Steven started his employment in the tourism and hospitality industry. Steven worked in the travel industry, including a management career with Australia’s most extensive travel consulting firm starting with its store in Double Bay. He also worked with a corporate charter flight business that jetted entrepreneurs, politicians, and FIFO workers around Australia. His travel industry experience extended to working on a luxury vessel during the Rugby World Cup 2011 in New Zealand that hosted some of the biggest names in Australian business and rugby union. Ending his time in the industry in a corporate travel management role. The avid rugby league fan delights in catching up with mates at Kogarah Oval to catch his beloved St George Illawarra Rugby League club play in the National Rugby League. He can also be found jogging and swimming at the local beaches. Why can Steven help you? When the travel industry became all about pie charts and spreadsheets, the sociable Steven realised his advanced interpersonal communication and business skills would translate well to Property Management and the father of three shifted to real estate in late 2015 and joined our firm in 2021. Steven’s attention to detail and impeccable time management are the primary skills that set him apart as a Senior Property Manager. He is also an excellent communicator and listener, enabling his clients to trust Steven instantly. These skills honed during his time in travel have translated seamlessly to his real estate career. As a lifetime resident of the Eastern Suburbs, Steven knows virtually every nook and cranny in our region, which is extremely valuable when dealing with our landlords and tenants

There’s very little Helen doesn’t know about real estate, but our financial whiz first cut her commercial teeth in the food services industry after completing her accounting diploma. Helen worked in a series of family business ventures, including sandwich shops, cafes, fast-food outlets, and had a short stint in accounting before switching to real estate in 1998. She started with an office in Randwick before switching to our team in 2005. Helen loves fishing and cooking away from the office and even caters for events for our team several times a year at her home, where she lives with her husband, 2 sons and her mini labradoodle. Being married to an Eastern Suburbs gentleman for over 30 years and working in Double Bay for 17 years, Helen well and truly understands what makes our region tick. Why can Helen help you? Armed with a brilliant head for numbers and business management, Helen is the perfect person to oversee our prestigious trust account and finance operations. With finely honed organisational and communication skills, this natural-born trouble-shooter offers exceptional support and guidance for our property management department. With an intimate knowledge of our operations developed over the past 17 years, Helen, who admits to liking a challenge, is a sounding board for staff and clients and can help solve a myriad of Property Management issues and beyond. Helen has an easy-going manner that enables her to provide an exceptional level of service to new and established clients alike.

With over 30 years of real estate and business ownership experience in the Eastern Suburbs, Lisa has collaborated with various national and international real estate brands, enhancing her professional profile. Originally from Moruya and Batemans Bay on the South Coast, Lisa has found a natural home in the Eastern Suburbs, known for its iconic beaches. Now residing in Randwick, she enjoys spending time at Bronte Beach, a favourite spot where she spent many Sundays while her daughter was a nipper. Lisa’s decision to align with Raine & Horne Double Bay/Bondi Beach was influenced by her long-standing relationship with Ric Serrao Why can Lisa help you? Lisa’s substantial background in property management fuels her unwavering commitment to protecting and enhancing her clients’ investments. Over the years, she has learned that while the real estate market constantly evolves, the value of personal attention remains unchanged. Bringing a unique perspective to each client and property, Lisa ensures that her approach is tailored and effective. Her extensive knowledge and experience, whether working with home buyers, sellers, or investors, guarantee that her clients find the perfect match for their needs. In an industry where a solid track record is crucial, Lisa’s professionalism consistently demonstrates that a personal touch leads to outstanding results year after year. Much of Lisa’s success is built on referrals, a testament to her ability to provide landlords with unmatched continuity of service and her personalised approach. This should reassure potential clients about the quality of service they can expect from Lisa.

A senior property management specialist since 2020, Philip has found that working in Double Bay has helped him revisit his youth. Philip grew up locally, attending Woollahra Public School during his primary school years. When not working hard for his clients, energetic Philip, who undertook business and commerce studies at the University of Western Sydney, is a passionate Sydney Roosters supporter and channels his sportive enthusiasm through an active lifestyle of gym & kick boxing. Why can Philip help you? Philip, who manages investment properties across the Eastern Suburbs, loves working at Raine & Horne Double Bay/Bondi Beach because the entire team is amazing and welcoming. Starting with Principal Ric Serrao, the office bonhomie and collaboration make it easy for Philip to put his best foot forward to meet his client’s needs. According to Philip, the best part of property management is solving problems for his landlords and tenants and dealing with different matters on a daily basis. Philip, adept at communication and, a straight shooter when required, prides himself on achieving outstanding outcomes for his clients.