We had a great experience with our property agent. From start to finish, they were professional, responsive, and genuinely supportive throughout the entire process. Communication was clear and timely, and they always went the extra mile to make sure everything ran smoothly. Their knowledge of the market and attention to detail gave us confidence every step of the way. We truly appreciate their hard work and would highly recommend them to anyone looking for a reliable and trustworthy agent.

Ray White AKG

star   5   (507 reviews)

We’ve been very impressed with the professionalism and consistent communication of our property manager, Tabitha, and her team. Everything is explained clearly, responses are timely, and we always feel confident that our property is in good hands.

Ray White AKG

star   5   (507 reviews)

Extremely disappointing. Throughout the entire process, communication was consistently inadequate, despite my repeated requests for updates and clarity. Important information was often missing, delayed, or provided only after I followed up directly.A clear example of the lack of attention to detail is the carpet issue. The outgoing tenant presented an invoice for professional carpet cleaning, yet the new tenant immediately reported that the carpet was still dirty upon moving in. This shows that no proper verification or inspection was performed before the handover. Even more concerning, this problem was not included in the bond deduction recommendations, highlighting a serious oversight in the management process.I also felt pressured to accept a tenant who had not even inspected the property, raising concerns about how tenant selection is being handled and whether the agency’s priorities are aligned with the landlord’s best interests.Additionally, there was a complete lack of collaboration and planning when it came to listing the property. Rather than a structured, professional approach, the process felt disorganised and reactive, forcing me to chase basic information that should have been provided proactively.What has affected me most on a personal level, however, was being called “racist” simply because I refused an application from a family whose financial stability did not meet the required criteria (only the son had been employed full-time for three years, while the parents had one short-term full-time role of just three months and a casual job). This accusation was completely unfounded and deeply offensive. Since that moment, I have found it extremely difficult to interact with someone who shows such a brutal and unjust mindset toward me. It is unacceptable for a professional in this industry to react in such a manner simply because a landlord exercises due diligence. Overall, the experience has lacked professionalism, care, and basic respect.

Ray White AKG & Daisy Hill

star   5   (507 reviews)

I have my investment house rent out just within 2 weeks of settlement. Olivia and Kim are so helpful. They are very efficient, detailed and professional. I did not have to worry about anything. They handled everything for me to rent out the property ASAP. It was such a pleasant experience to work with them. Thank you 😊

Ray White AKG

star   5   (507 reviews)

From the moment Olivia Borg took over the management of my property, her planning and execution has been exemplary, setting a high standard for property management service. She proactively provided comprehensive updates regarding every single step of the process, from the initial consultation and setting the optimal rental price to detailing the full marketing and showing strategy. Her messages were consistently timely, clear, and thoroughly detailed, ensuring I was never left guessing and felt completely informed and comfortable with every critical decision being made. I am also impressed and want to mention Lisa Tuttle for her efficiency of operations and am confident of a smooth journey. Thanks to Ray White AKG & Daisy Hill's outstanding professional conduct and meticulously well-planned execution, the entire process—including coordinating necessary preparations and professional photography—moved significantly faster than I had reasonably anticipated.

Ray White AKG & Daisy Hill

star   5   (507 reviews)

Ray White AKG & Daisy Hill team is one step ahed of everyone else, for sure. The team takes very profesionnal and competent approach in balansing out requrements of lanlords and tenants, which leads to "Win-Win" situation. Highly satisfied with partnership with them.

Ray White AKG & Daisy Hill

star   5   (507 reviews)

They are always prompt responses and help all the matters

Ray White AKG & Daisy Hill

star   5   (507 reviews)

Good communication and genuine professionalism

Ray White AKG & Daisy Hill

star   5   (507 reviews)

Ray White Brookwater and Greater Springfield AKG has been an excellent partner in leasing out our very first investment property in the booming suburb of Ripley, QLD. Their management fees and charges are very competitive, and the service quality has been outstanding from start to finish. Special thanks to Olivia Borg (Investment Management Specialist) for providing a great introduction and guiding us through the entire property management process. Having an in-house advertising team made the marketing and tenant selection process seamless and efficient. The team successfully secured the best possible tenants, who have been maintaining our property exceptionally well. Our Property Manager, Kiearnna Green, has been very responsive to all our queries and consistently provided timely updates throughout the leasing process until the tenancy was finalised. We also appreciated being introduced to Ray White AKG’s partner services, which offered discounted rates for tax depreciation schedule preparation and debt collection—another thoughtful touch that added great value. The PropertyMe app they use is also very convenient, giving us real-time visibility into our property’s financials, inspection reports, and other activities. Overall, the Ray White AKG team is efficient, professional, and collaborative, clearly demonstrating excellent teamwork. We highly recommend them to anyone looking for a reliable and proactive property manager to take care of their investment property.

Ray White AKG & Daisy Hill

star   5   (507 reviews)

For over six months, I’ve been dealing with serious ongoing issues that have been mishandled at every stage. My tenant was incorrectly advised by the property management team that the property was below minimum housing standards, despite having no supporting evidence or assessment from any engineer or qualified professional. Based on this false advice, the tenant was told they could vacate the property before the end of their lease - leaving over $6,000 in rent outstanding. This misinformation has now led to legal proceedings, and after countless attempts to obtain updates (primarily through the team manager, Jess Sutherland), I’ve received almost no proactive communication. Most updates only came after repeated follow-ups from my side, often without response for weeks at a time. It is completely unprofessional and unacceptable for a property management company to side with a tenant in such a matter when they are engaged and paid to represent the landlord’s interests. I have given this agency multiple chances to rectify their clear breach of contract and misconduct in advising the tenant incorrectly, yet they have failed to take any meaningful accountability or corrective action. To make matters worse, there have been repeated financial discrepancies: • A plumbing repair was approved and charged at $300 more than the amount I had authorised. • Under the new lease, the rent was meant to increase from $490/week to $580/week after 26 September, yet I’ve continued to receive $490/week - even after raising this immediately and receiving a second incorrect statement. This experience has been nothing short of frustrating and unprofessional. The agency has demonstrated poor communication, negligence, and a lack of accountability when handling landlord matters. I strongly advise other property owners to think twice before trusting this agency with their investment property.

Ray White AKG & Daisy Hill

star   5   (507 reviews)

The team are very professional and so easy to work with. They have mastered their craft from the Investment analyst to property managers. The whole process i have with the team waa very smooth, in span of 3 days from when my property waa marketed,it got tenanted ! And what's more amazing is it they got it rented for it's highest possible rent. As someone who is new to investing, you will always have the fear that things will go wrong, but i guess when you have the great team, like Raywhite AKG, things are alot easier!. Thank you team! Looking forward to working with you on our next properties!

Ray White AKG & Daisy Hill

star   5   (507 reviews)

I would like to thank the team at Ray White AKG for their professionalism and dedication in managing my investment property recently. Tiana Etri has prepared a detailed investment strategy plan with her excellent market knowledge. Lisa Tuttle and Laurilee Mulford have spent decent time and effort to secure the right tenants for the property. I would highly recommend Ray White AKG team to landlords who needs a reliable and professional property management agent.

Ray White AKG & Daisy Hill

star   5   (507 reviews)