Good communication and genuine professionalism

Ray White AKG & Daisy Hill

star   5   (216 reviews)

Ray White Brookwater and Greater Springfield AKG has been an excellent partner in leasing out our very first investment property in the booming suburb of Ripley, QLD. Their management fees and charges are very competitive, and the service quality has been outstanding from start to finish. Special thanks to Olivia Borg (Investment Management Specialist) for providing a great introduction and guiding us through the entire property management process. Having an in-house advertising team made the marketing and tenant selection process seamless and efficient. The team successfully secured the best possible tenants, who have been maintaining our property exceptionally well. Our Property Manager, Kiearnna Green, has been very responsive to all our queries and consistently provided timely updates throughout the leasing process until the tenancy was finalised. We also appreciated being introduced to Ray White AKG’s partner services, which offered discounted rates for tax depreciation schedule preparation and debt collection—another thoughtful touch that added great value. The PropertyMe app they use is also very convenient, giving us real-time visibility into our property’s financials, inspection reports, and other activities. Overall, the Ray White AKG team is efficient, professional, and collaborative, clearly demonstrating excellent teamwork. We highly recommend them to anyone looking for a reliable and proactive property manager to take care of their investment property.

Ray White AKG & Daisy Hill

star   5   (216 reviews)

For over six months, I’ve been dealing with serious ongoing issues that have been mishandled at every stage. My tenant was incorrectly advised by the property management team that the property was below minimum housing standards, despite having no supporting evidence or assessment from any engineer or qualified professional. Based on this false advice, the tenant was told they could vacate the property before the end of their lease - leaving over $6,000 in rent outstanding. This misinformation has now led to legal proceedings, and after countless attempts to obtain updates (primarily through the team manager, Jess Sutherland), I’ve received almost no proactive communication. Most updates only came after repeated follow-ups from my side, often without response for weeks at a time. It is completely unprofessional and unacceptable for a property management company to side with a tenant in such a matter when they are engaged and paid to represent the landlord’s interests. I have given this agency multiple chances to rectify their clear breach of contract and misconduct in advising the tenant incorrectly, yet they have failed to take any meaningful accountability or corrective action. To make matters worse, there have been repeated financial discrepancies: • A plumbing repair was approved and charged at $300 more than the amount I had authorised. • Under the new lease, the rent was meant to increase from $490/week to $580/week after 26 September, yet I’ve continued to receive $490/week - even after raising this immediately and receiving a second incorrect statement. This experience has been nothing short of frustrating and unprofessional. The agency has demonstrated poor communication, negligence, and a lack of accountability when handling landlord matters. I strongly advise other property owners to think twice before trusting this agency with their investment property.

Ray White AKG & Daisy Hill

star   5   (216 reviews)

The team are very professional and so easy to work with. They have mastered their craft from the Investment analyst to property managers. The whole process i have with the team waa very smooth, in span of 3 days from when my property waa marketed,it got tenanted ! And what's more amazing is it they got it rented for it's highest possible rent. As someone who is new to investing, you will always have the fear that things will go wrong, but i guess when you have the great team, like Raywhite AKG, things are alot easier!. Thank you team! Looking forward to working with you on our next properties!

Ray White AKG & Daisy Hill

star   5   (216 reviews)

I would like to thank the team at Ray White AKG for their professionalism and dedication in managing my investment property recently. Tiana Etri has prepared a detailed investment strategy plan with her excellent market knowledge. Lisa Tuttle and Laurilee Mulford have spent decent time and effort to secure the right tenants for the property. I would highly recommend Ray White AKG team to landlords who needs a reliable and professional property management agent.

Ray White AKG & Daisy Hill

star   5   (216 reviews)

Bec and Loui, and the team at Ray White Daisy Hill, thank you for your outstanding communication and professional service. you make, property leasing and managing simple. Bec, I really appreciate your help for listing the property in Kingston and secure tenants quickly. You are caring, responsive, and you make sure I am happy with the entire process of leasing out the property. you are a treasure to clients and Ray White as a business. Keep up the good work!!! I definitely recommend Ray White Daisy Hill to anyone who needs the best client experience in property management.

Ray White AKG & Daisy Hill

star   5   (216 reviews)

Great. Send property summary and detailed reports through when tenancy is up for review. Advocate for owners with rental prices reflected in market value. Property manager is excellent and reason review is rated so highly.

Ray White AKG & Daisy Hill

star   5   (216 reviews)

Ray White AKG & Daisy Hill have been fantastic. Always keeping me informed and responds to queries/tasks in a timely manner. Couldn't be happier with the service as a landlord. Thanks

Ray White AKG & Daisy Hill

star   5   (216 reviews)

thanks to olivia, maddie and lawret you guys have made the process of renting out our first property so smooth, and appreciate all your efforts. olivia was so proactive and knowledgeable choosing them to manage our property was easy. maddie and lawret have been very quick to respond and organise things that needed to be done, and all of them have been so friendly and personable. thankyou and look forward to continue working together

Ray White AKG & Daisy Hill

star   5   (216 reviews)

Lawret and team have been great with communication and helping us solve several rental matters with our asset. Recently helped secure new tenants and great with dealing with body corporate and maintenance issues on our behalf.

Ray White AKG & Daisy Hill

star   5   (216 reviews)

Due to some communication breakdowns, a bedroom aircon was replaced, and it didnt need replacing. The aircon replaced should of been the 'gecko' damaged one, in the loungeroom not the aircon in the bedroom which we were going to repair/replace under warranty. Recently the other broken aircon in our loungeroom, was to be replaced by a new 'Mitsubishi Heavy Industries'. I emailed our property manager at that time, requesting a new,'Mitsubishi Heavy industries', due to finding the existing aircon brands unreliable. Then after installation I looked at the 'PropertyMe' photos online and was dissapointed to see, it wasnt the one we asked for. It was the wrong brand of air con installed, not the one we asked for. I have found simple requests like, a few before and after photos when a tradesmen is doing a repair or maintenance, has been poor. Roof & gutter maintenance was another issue. Approx 3 - 5 months ago, my neighbour in crestmead informed me that a huge weed had been growing out of the roof gutter at the back of my property for over 6 months, despite a gutter cleaning service I paid for approx 2 months before. I noticed this was also missed by a routine inspection. Things like this, not getting picked up worries me. Either the tradesman didnt follow simple instructions, like 'before and after photos', and 'cleaning all the gutter's', or the requested instructions were not passed on. The reason's we like to see a few before and after photos is because we are interstate, job quality, and if the actual work has been done or completed. More roof & gutter photos would also allow me to work out the best frequency of gutter cleaning, due to many overhanging tree's onto the rear of my property. To prevent future problems more frequent phone calls, might work, though mostly using emails when it comes to maintenance. Regards John & Catherine

Ray White AKG & Daisy Hill

star   5   (216 reviews)

Very disappointed with current 'Property Manager' and will be looking for a new Real Estate Agent to manage my property.

Ray White AKG & Daisy Hill

star   5   (216 reviews)