After applying for a rental with Ray White Cranbourne's finest Sophie, we managed to attain the perfect house for my partner and I. As it was our first rental, we have had a few questions which Sophie has replied promptly to regardless of the time of day or night. Sophie's communication has been impeccable and the process so far has been really smooth. Thankyou Sophie and Ray White.
Ray White Cranbourne
My husband and i viewed the property on Tuesday 26/7/22 and Brianna Tuckey greeted us at the door for the viewing, she was extrmely pleasant and helpful with my questions. She has helped me navigate my way through the process in getting us into our new home.
Ray White Cranbourne
Cassandra has been amazing to deal with she is professional & courteous, always available, knowledgeable & quick to respond, keen to help, fantastic all round attitude she is a pleasure to deal with.
Ray White Cranbourne
Dealing with Brianna Tuckey from Ray White Cranbourne was a breeze! She was fast at responding, great at communicating everything and super understanding! She made the whole experience of renting a new property feel very comfortable and normal, no hassles. Would definitely recommend Ray White and especially Brianna Tuckey! After dealing with a lot of lesser known real estate agencies who have been terrible with communication and difficult to deal with - this has been our best experience with renting in the last 7.5 years.
Ray White Cranbourne
Breanna Tuckey is an amazing and professional member of the ray white team. We thank her for being so efficient, knowledgeable and friendly. Can't fault you at all!
Ray White Cranbourne
Thanks to Brianna Tuckey for doing a outstanding job Very friendly over the phone and with messages, email to keep me informed of what was happening with the property I needed to find a place asap and she did that with fly colours Thanks again
Ray White Cranbourne
Brianna Tuckey was the leasing consultant for my rental property She was very professional and easy to deal with She always kept me up to date and offered helpful advice and it seems she has found a great tenant for my property Thanks Brianna 😊
Ray White Cranbourne
Sophie and Theresa at Ray White Cranbourne have been incredible to deal with so far, with prompt communication and friendly demeanour.
Ray White Cranbourne
I had a great experience finding my rental property and in a timely manner. I have Sophie Bridges to thank for this, she was excellent on helping me through the process of locking in my rental.
Ray White Cranbourne
Raywhite Cranbourne has good market knowledge and was very professional during the whole process. Brianna Tuckey is very friendly and always available to answer any of our questions. Thanks Team!
Ray White Cranbourne
Katelyn and Emily have been great to deal with as a tenant. During the application process they were appropriately communicative. They have always been polite and professional in all dealings. When the property required maintenance they attended to the request promptly by notifying the owner. Ray White Cranbourne also have good systems in place for bond and rent management and maintenance requests. I enjoyed the little intro video they'd prepared when we moved in too.
Ray White Cranbourne
Our original Property Manager Emma, was phenomenal and was very attentive when issues arose with the dilapidated rental we were living in. She was great! Towards the ends of the tenancy however, there was a change of property manager during this time. We were not notified of the change of property manager by Ray White at all, we found out when we were told we were having an open inspection by the new agent. An inspection mind you, we had not been notified prior of and was to happen in under 48 hours from advisal. We provided 70 days notice that we were vacating the property which is well over that standard notice period and were immediately met with a rent increase for the remaining period of the tenancy. When coming to closer to vacating the property, I received a second-hand request from the landlord via the property manager if we can keep electricity running several days after our exiting of the property so that the owner could come and do some additional cleaning. When I declined this as it is outside of our tenancy responsibilities, I was told that I would need to take apart the air-conditioner and heater to clean particular filters which 100% were not cleaned by the previous tenants or prior to us taking the lease. I declined again and requested that we please stick to the requirements within the tenancy agreement. We now proceed to the end of lease clean and return of the keys. My partner and I went through the house (which looks like a toddler renovated) and cleaned it to a point where it was better than we received it bother inside and out. We provide the keys back to the agent on a Monday. Agent inspects on Wednesday and says no issues at all but says that the landlord also wants to inspect over the weekend before bond is released. Landlord says that there are issues with property. The issues are leaf litter blew onto the front path due to severely windy weather and it being 7 days after it was cleaned. This landlord and property manager really suck.
Ray White Cranbourne
