starstarstarstarstar about 7 years ago
Disappointed First Home Buyer
As a first home buyer, the purchasing of our first property was one that was meant to be memorable, but turned into a stressful and confusing period. Initially when looking at properties Elsie was faultless. From our initial viewing at our eventual home, and viewings at houses that weren't suited to our needs she was extremely helpful and was happy to go out of her way to help us with anything that we required. Her responses to emails and phone calls was prompt and professional, and we were extremely satisfied. Once we put an offer on the house that we wanted, she was again more than happy to go out of her way, opening the office on a public holiday to finalise the offer and view the home. Once our finance came back as approved, this is when we all but lost contact with Elsie, and the professionalism fizzled away. Soon after the finance was approved, Elsie contacted us requesting to move the settlement date to suit the sellers, which due to pre-arranged removals we were unable to do. Her response was a single word, and that is all we heard from her until our final inspection of the property. On the day of the final inspection, she was 20 minutes late to the house, no courtesy call was given to let my wife know, with her having to call Elsie to find her whereabouts. On the day after settlement Elsie was on holidays so we were dealing with another agent at the real estate, we were to receive the keys at midday to the house. At 1130am we had to call to ask whether or not the keys would be ready or not, as we had no correspondence at all regarding it. All that was said to us was that the keys were left in a drop box for us, the code was given to us and that was all. The agent said that they would call us and see if we had settled in to the house, see if we had troubles etc. It has now been over two weeks, and there has been no phone call from the real estate, except when my wife also gave a poor review of Elsie to Ray White.

Elsie Corby
star 4.9 (708 reviews)