Raywhite sold us the property years ago that we rent out. They are the leasing agent for the property and are absolutely fantastic! We live interstate and do not have to worry about investment. All staff are very helpful and lovely and always get back to you when we have questions. They always keep you informed. We Highly recommend Raywhite Cheltenham. Rob and Diana
Ray White The Bayside Group
The Ray White leasing team were very helpful and kept us well informed throughout the leasing process and during a challenging time with the Covid restrictions. Thank you Damien, Mirsi and the team at Ray White!
Ray White The Bayside Group
It was a good experience dealing with Mirsi Simkova - she is great!
Ray White The Bayside Group
Ray White staff have been informative, have been giving good advice and tips especially during this challenging situation from stage 3 to 4 due to covid-19 restrictions. Thanks to Sandra, Mirsi and Mikaela.
Ray White The Bayside Group
All the team we have interacted with, have been helpful and quick to act. Would recommend to a friend.
Ray White The Bayside Group
I had contacted Mirsi in relation to the property I have now leased. She was extremely helpful and easy to communicate with, which made the process clear and concise. I would not hesitate to say one of the best agents I have ever dealt with. Once the ball was rolling the leasing team were all outstanding.
Ray White The Bayside Group
The agent who let the preporty was efficient, good communicator, personable. Did a great job organizing some changes to the property before we moved in. There's were lots of things up with this property discoverd after moving in. It's an old place so things not being perfect is understandable however most of it wasn't on the condition report. There were urgent repais not on the report, taps not working, lights, doors that wouldn't close or stick. In addition to the urgent repairs which were not on report there's also stuff like blu tack holding up parts of the kitchen counter, rot in the floor and window of the laundry, windows not working and missing handles. Really obvious stuff. I brought this up with agent managing the property and was told me that wasn't the purpose of the report, it was just to note marks on walls. This is wrong, it covers fixtures and fittings and what's working and what's not. This could explain why there are so many discrepancies. My agent told me the size of the porfolio was impacting the ability to resolve issues. It sounds like the agents are over capacity and need some help. I'm not happy with how the process of getting repairs approved is working. We still have urgent repairs outstanding weeks after moving in. The agent has informed me the landlord insists on reviewing everything and using their own people. Where there is an urgent repair that's unsafe and is inexpexpensive this can be done when reported. This has caused undue stress to me and my family. For example damaged items which are unsafe were reported and are still outstanding more than a week later. This is an inexpensive repair and there is no way a landlord would say no to this. I've been worrying someone is going to hurt themselves and watching the kids closely. Surely it could be done straight away.
Ray White The Bayside Group
I was very impressed by the customer service of Ray White Cheltenham and their attention to detail when helping me to secure a new rental property. In particular, Miroslava and Mikaela were wonderful to deal with!
Ray White The Bayside Group
This was my first rental experience and Ray White have been exceptional! They have been super helpful with my many questions about the application process and during the inspections. Similarly, Ray White were extremely quick to organise any maintenance issues that I have had in my new home. Thank you Ray White!
Ray White The Bayside Group
In this stage 3&4 lockdown time, she works with the team for the house rent. Well done and thanks.
Ray White The Bayside Group
Ray White Cheltenham is a very helpful and friendly agency, which processes applications, leases and all other communications efficiently.
Ray White The Bayside Group
From inspection to execution, the entire rental process went like clockwork. Sandra, Mirsi and Mikaela must be commended on their excellent service and communication. Well done Ray White Cheltenham!
Ray White The Bayside Group
