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Our reviews

  5  
867 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: reliable, honest, friendly, supportive, responsive, local expert, clear communication.
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Seller review
Positivity and confidence
over 3 years ago
Positivity and confidence

JD and the team (especially Shaye) have been so supportive throughout an emotional process when selling your family home filled with memories. No question is too difficult and no request goes unacknowledged. The prompt, open and honest communication along the journey has made this a seamless experience. Stone Gungahlin are an approachable and professional team that you can be assured of.

Jess Doolan

Jess Doolan

  5   (240 reviews)
Seller review
Lightning speed with accuracy of advice
over 3 years ago
Lightning speed with accuracy of advice

Jess Smith head of Stones Gungahlin which has a team of dedicated and motivated people. You get what they promise and then some. A seemless opertaion from initial inquirey to sale. It just works so well.

Jess Smith

Jess Smith

  4.9   (793 reviews)
Seller review
I would choose Jess and the Stone Team again and again!
over 3 years ago
I would choose Jess and the Stone Team again and again!

We had a wonderful experience with Jess Doolan and the Stone Gungahlin Team. It was the first time that we were selling a property and Jess was professional, knowledgeable and friendly throughout the process. Nothing was ever too difficult for Jess and the team, and they went above and beyond their job requirements for us. Jess and the team are also excellent communicators, and it was always easy to get in touch for a prompt reply. If we ever decide to sell another Canberra property, we will get in touch with Jess without a doubt. Thank you all for a seamless experience which got us a great outcome!

Jess Doolan

Jess Doolan

  5   (240 reviews)
Seller review
Expert consultancy, solutions driven and achieves Top $$ for your property
over 3 years ago
Expert consultancy, solutions driven and achieves Top $$ for your property

An understated professional who is passionate in driving top results for her customers, Jess Smith is the person to contact if you want 'no stone unturned' in Canberra property market. Jess provides incredible market trends and insights to land the best strategy for your property and is constantly tweaking the same to respond to an everchanging environment. Jess has like minded professionals whom she has handpicked which is the evident in the enthusiasm and responsiveness across the board no matter who you deal with at Stone Gungahlin. Jess is unlike other agent principles; as in you get the same agent you signed up for and is always there for you no matter what the queries are. Jess Smith along with Jess Doolan and team achieved an exceptional sales result for our property. Higlly recommended for Top $$...

Jess Smith

Jess Smith

  4.9   (793 reviews)
Seller review
Results orientated, committed, responsive and a hard working thorough professional.
over 3 years ago
Results orientated, committed, responsive and a hard working thorough professional.

An absolute professional who has great market insights that helped navigate us through the sales process in an everchanging market environment. Jess' understated confidence and client-centric approach puts her up there amongst Real Estate Agents I have dealt with over 30 years. An excellent listener who follows through via seamless execution of strategy to get the best results. With a very balanced view of the market, Jess led the team smoothly and managed expectations as well as tweaked the marketing strategy to drive the best outcomes for the campaign. An absolute pleasure to deal with Jess created connections with prospects and sifted through warm and hot prospects. I am sure Jess' humility and her drive for excellence will set her apart in the Canberra Real Estate market for years to come. Thank you for all your hard work behind the scenes as well Jess.

Jess Doolan

Jess Doolan

  5   (240 reviews)
Buyer review
A pleasure to deal with
over 3 years ago
A pleasure to deal with

Jess has been excellent in our negotiations for our new home. She has answered our questions immediately or has quickly found the information we needed. Her bright and happy personality was just the icing on the cake! Thank you Jess for our quick and painless transaction.

Jess Doolan

Jess Doolan

  5   (240 reviews)
Seller review
Wouldn’t trust anyone else
over 3 years ago
Wouldn’t trust anyone else

Jess is engaging, trustworthy and super hard working. Her team has worked together for a long time and it shows - they each play a role, communicate regularly and clearly, and instill absolute trust. Jess went above and beyond by putting us in contact with trades and associated industry personnel and her team managed our house sale as an efficient project from start to finish. Jess in an absolute expert in her field, which is evidenced by her excellent reputation and awards. The Stone team are a family who treat You with honesty and respect and were an absolute pleasure to deal with! Thank you !

Jess Smith

Jess Smith

  4.9   (793 reviews)
Seller review
Professional
over 3 years ago
Professional

Jess and team guided us through the process with honesty & sensible advice. They provided feedback regularly. We were very impressed with the professionalism from all the team.

Jess Smith

Jess Smith

  4.9   (793 reviews)
Seller review
Like a Duck on water
over 3 years ago
Like a Duck on water

I say ‘like a duck on water’ because JD is super calm, happy, and enjoyable to be around, but like a little duck who is serene on the surface and whose little legs are paddling like hell underneath to get the job done, JD worked so hard for us without skipping a beat or giving us anything to worry about! She is an expert. She gives such confidence. JD stayed in touch the whole way through the process and was an absolute delight. Jess and Jess and the whole Stone team were fantastic to deal with, easy going and went above and beyond. Can’t recommend them enough. There is no one else we would trust in this business. Thank you!

Jess Doolan

Jess Doolan

  5   (240 reviews)
Buyer review
Excellent Customer Service :)
over 3 years ago
Excellent Customer Service :)

Jess was wonderful from the Open House through to assisting with the negotiation and sales close activities. For people like us who haven't purchased a home in 15 years, Jess' professional and positive "can-do" attitude was very much appreciated!

Jess Smith

Jess Smith

  4.9   (793 reviews)
Seller review
I highly recommend Jess Doolan
over 3 years ago
I highly recommend Jess Doolan

I am extremely happy with the results Jess just achieved for me. I unexpectedly and regretfully made the decision to sell my investment property due to a family tragedy. Stone Gungahlin was already managing the property, and I was experiencing a fantastic level of customer service, so it was a natural choice for me to offer them the listing. Jess made me feel valued and welcomed from the very first call. I never once doubted her skills and her ability to sell my unit, despite adding the challenge of existing tenants being re-leased for 12 months. My complete faith in Jess and her team was justified as she was able to sell my property during this time of interest rate increase and price uncertainty at the price I was after. The sale was also achieved quicker than the average time a unit is on the market in Canberra. I was provided with updates daily and all communication was professional and friendly. I can't stress what an amazing experience I have had with Stone Gungahlin, and wish Jess and the team all the best.

Jess Doolan

Jess Doolan

  5   (240 reviews)
Seller review
Professional and Fantastic
over 3 years ago
Professional and Fantastic

Jess and the team were amazing for the entire process when we bought our new home and while we sold our first home. They were extremely helpful for every step of the process in buying and selling. I can't fault the team at Stone and I would highly recommend them when looking for anything real estate.

Jess Smith

Jess Smith

  4.9   (793 reviews)
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