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Our reviews

  5  
951 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: honest, reliable, friendly, supportive, responsive, local expert, clear communication.
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Seller review
Very professional and personable
2 days ago
Very professional and personable

From our first meeting, Jess made us feel comfortable and confident about the selling process. She listened to our needs and expectations. Their deep understanding of the local market helped us price our home competitively. They guided us through a challenging selling and inspection process with patience. They always responded promptly to our questions and explained every step of the process clearly. Their positive yet realistic attitude made the selling experience less stressful. We highly recommend Jess Smith, from Stone Real Estate, to anyone looking to buy or sell a home and wouldn’t hesitate to work with them again in the future.

Jess Smith

Jess Smith

  4.9   (825 reviews)
Seller review
Supportive and knowledgeable
3 days ago
Supportive and knowledgeable

Jess was wonderful to work with and incredibly supportive during a forced sale. She made a difficult situation much easier and was there every step of the way. Incredibly knowledgeable, she provides realistic and genuine advice. I highly recommend her as an agent.

Jess Doolan

Jess Doolan

  5   (270 reviews)
Buyer review
Excellent communication and cordination.
4 days ago
Excellent communication and cordination.

Responsive communication. Promot cordination between buyer and seller. Upfront information and feedback.

Jess Doolan

Jess Doolan

  5   (270 reviews)
Seller review
A knowledgeable, thoughtful, and highly capable real estate agent
15 days ago
A knowledgeable, thoughtful, and highly capable real estate agent

We had an outstanding experience working with Jess to sell our property in Gungahlin. Before engaging Jess, we undertook a review of potential agents to sell our house, and Jess was identified as a strong contender early in this process. We then “interviewed” Jess to understand her likely approach and to justify why this approach was best for our particular property. Our experience was really positive - Jess demonstrated exceptional emotional intelligence, showed a good understanding of the current market and the pressures involved in selling a home. She handled the process with empathy and professionalism. She developed a clear timetable for the sale process, and her analytical and methodical approach gave us confidence that each decision was carefully considered and supported by a clear strategy. Jess is supported by a great team, whose communication skills and attention to detail were excellent throughout the entire process. They kept us really well informed and responded very promptly every step of the way. Thanks to Jess’s expertise, diligence, and commitment, the sale progressed even more smoothly than we anticipated, and she managed to achieve an excellent result. We highly recommend Jess to anyone looking for a knowledgeable, thoughtful, and highly capable real estate agent.

Jess Smith

Jess Smith

  4.9   (825 reviews)
Buyer review
Genunine Advice
15 days ago
Genunine Advice

I had a great experience working with Sam throughout the process of buying my property. They were very helpful, professional, and supportive from start to finish. They communicated clearly, answered my questions, and made the whole process smooth and stress-free. I really appreciate their guidance and assistance in helping me secure my property. Highly recommend Sam to anyone looking to buy or sell a property!

Sam Dyne

Sam Dyne

  5   (204 reviews)
Seller review
The ultimate Professional
18 days ago
The ultimate Professional

I highly recommend Jess from Stone to anyone looking to sell their property. Jess provided excellent service from start to finish, managing what could have been a complex sale with absolute professionalism. Because the property was tenanted, Jess helped us build a brilliant strategy: offering the tenants the opportunity to vacate without penalty was mutually beneficial and agreed and was executed perfectly. This was able to be done due to Jess’s deep industry knowledge and exceptional communication. This allowed the ability to present the property to the market at its best and ready for our buyer to move into. Throughout the entire process her sound advice kept us on the right track and delivered a fantastic result in a market that has changed. If you want a dedicated professional who brings strategic solutions to the table, look no further than Jess. Thanks so much Jess !!!

Jess Smith

Jess Smith

  4.9   (825 reviews)
Buyer review
Opportune at our journey to a new abode
27 days ago
Opportune at our journey to a new abode

Our journey started in May 2026. Casually looking at properties and gathering information and knowledge. Since then went to several Stone properties, lead by Jess, and got introduced with the level of professionalism, presentation and property standard. Our preference swayed to Stone properties as we were confident that the proerty will worth the price and also receive ample support for any purpose. We got more in touch with Jess during an auction and we saw her dedication to service and commitment towards her role. However, after all the inspections, follow up calls, getting our names and faces exrremely familiar within most of the Stone satff, we confirmed our dream property in the begining of October. There were few confusions before about certain features, but Jess, stepped up with further discussions among the seller, solicitors and us and settled within very short time. Jess also assisting us to perform an early settlement. We are indebted with Jess and her team, specially Alex and Ria, for all the support we recived before, during and after the exchange. We wish all the best to Jess and Stone properties for shines and prosperity in real estate market.

Jess Smith

Jess Smith

  4.9   (825 reviews)
Seller review
Professional, caring and a great result from start to finish
27 days ago
Professional, caring and a great result from start to finish

It was an absolute pleasure working with Jess and the team at Stone Real Estate Gungahlin. They were professional, caring and attentive throughout, kept me regularly updated at every stage, and made the whole process as smooth as possible. Jess’s attention to detail and negotiation helped achieve a great outcome for our family.

Jess Smith

Jess Smith

  4.9   (825 reviews)
Seller review
 Jess is professional, responsive and a pleasure to work with. Her team is fantastic!
about 1 month ago
Jess is professional, responsive and a pleasure to work with. Her team is fantastic!

Jess was consistently responsive, approachable, and easy to communicate with throughout the process. She was quick to respond to questions, kept us well informed, and made sure we always understood the next steps. She demonstrated strong knowledge of the market and provided thoughtful, practical guidance based on current conditions. What really made Jess stand out was her professionalism, clear communication, and genuine commitment to achieving a great outcome. She also has a fantastic team supporting her, which made the entire experience feel seamless and well coordinated.

Jess Smith

Jess Smith

  4.9   (825 reviews)
Buyer review
Kind, patient and accomodating - great REA for first home buyers
about 1 month ago
Kind, patient and accomodating - great REA for first home buyers

Jess and her team have been amazing REA's to deal with as a first home buyer. They've been exceedingly kind, patient and knowledgeable to work with, and as a first home buyer this has made all of the difference to me. After 18 months in the market in Canberra I was really losing faith, but really lucked out finding a property I loved with Jess, Sienna and Matt leading on the sale. They stuck through my uncertainty and inexperience, and made me really comfortable making the MANY leaps that you need to buying your first property. Jess was even kind enough to 'open' the property after offer for my parents to look through. All of the little extra efforts have made this a really lively buying experience to date..

Jess Doolan

Jess Doolan

  5   (270 reviews)
Buyer review
Excellent Communicate
about 1 month ago
Excellent Communicate

​I had a fantastic experience working with Sam. He is genuinely sincere, highly professional, and works incredibly hard. Communication with him was always seamless and pleasant, which gave me complete peace of mind throughout the entire process. I highly recommend Sam to anyone looking for a reliable, top-notch agent!

Sam Dyne

Sam Dyne

  5   (204 reviews)
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