Jess and all staff very helpfull always keeping us well informed

Jess Smith

star   4.9   (803 reviews)

This is the second home we have sold with Jess and again she proved why she is a formidable agent in the Canberra Real Estate market. Jess has a flawless knowledge of the market, past, present and future. She’s the ultimate professional and has built a tremendous team around her. Her communication is outstanding and ability to work with both the buyer and the vendor so seamlessly is to be strongly commended. We’ll always be grateful for Jess.

Jess Smith

star   4.9   (803 reviews)

Jess Doolan and the Team from Stone were very professional, friendly and took all the stress out of selling our home. Highly recommend Stone Real Estate for your home purchasing and selling needs.

Jess Doolan

star   5   (250 reviews)

Going into the market as a first home buyer is daunting, but Jess made all of that stress go away. From initial property enquiry it felt like Jess was on my side and willing to help with whatever I needed - not question too stupid. Jess walked me through each step and ensured I always knew she was just a phone call away. Her transparency throughout the entire process also helped alleviate any additional stress. I can’t thank her enough.

Jess Doolan

star   5   (250 reviews)

Jess and the team at Stone handled our sale with professionalism and dedication. Working to a tight timeframe, Jess was able to hit the ground running from the moment we met. Jess's communication is excellent, her responsiveness and promptness, honesty and understanding approach sets her apart. We felt completely confident in her work and she ensured we were fully updated and aware of every aspect.

Jess Doolan

star   5   (250 reviews)

Jess has been absolutely exceptional throughout the entire process. From day one, she has been incredibly efficient, professional, and proactive, making everything feel smooth and stress free. Her communication is outstanding. she kept us informed at every step, responded promptly to any questions, and always took the time to explain things clearly. Jess genuinely goes above and beyond to help, and her attention to detail and dedication truly sets her apart. We felt supported, valued, and confident knowing she was handling the marketing of our home. We couldn’t be happier with the service we’ve received and would highly recommend Jess and the Stone Gungahlin team to anyone looking for an agent who truly cares and delivers exceptional results.

Jess Smith

star   4.9   (803 reviews)

From our first interaction with Jess she was open, genuine and very grounded - a very refreshing change when you have been to numerous open homes. Jess was knowledgeable about the property and clearly communicated the seller's expectations to us. She also went the extra step to make sure we didn't miss out on the opportunity of putting an offer in on the property we eventually bought. Jess' professionalism continued after exchange and settlement. She let us know what to expect at each point in time. We greatly appreciated Jess' assistance with our purchase.

Jess Doolan

star   5   (250 reviews)

We met with several agents for our sale before selecting Sam, and we feel he was absolutely the right choice for us. Sam stood out as genuine, prepared and professional. Sam had done his own initial research into our area before meeting with us, and asked specific questions to make sure he had a full grasp of the property before starting to talk numbers. Sam's grounded approach continued throughout the open homes, exchange and settlement periods. He clearly communicated to us the outcomes of each open home, his dealings with individual buyers, and what we should expect at each stage of the sale. We are very happy with the outcome of our sale.

Sam Dyne

star   5   (194 reviews)

Was fantastic from start to finish. As a new home buyer from a different state a lot of things were different or new to me. Sam was very patient and thorough. I loved the honesty and transparency. I had a hold up with solicitors and he even gave them a kick up the bum for me. Thankyou Sam

Sam Dyne

star   5   (194 reviews)

Jess immediately gave us the assurance needed to proceed with successfully selling our house, down to the detail of when to release the property onto the market, valuing the property and how to draw in potential buyers. We were confident in Jess' professionalism to strive towards our optimal goal while navigating factors beyond her control, always giving us the tools we needed in order to make an informed decision that would best serve us. Jess' helpful and frequent communication throughout every different process and open home was really appreciated - even when delivering updates of slower buyer activity or offer withdrawals, we were satisfied that Jess knew the brief of what we wanted and could be honest about whether we were still on track, what was working well and where to best pivot our strategy. What we truly valued most about Jess was how genuinely invested she was in letting us drive the approach autonomously, purely acting as a conduit to enact what it is we wanted when selling our property. Jess' overall vibe and obvious expertise in the field was another major benefit to us as we could be comfortable to instantly bring to her any matters that were weighing on our minds, understanding our perspective and listening intently to find the best solution for us in the end - including a generous discount on her commission following a disappointing first-offer withdrawal! We look forward to any future opportunities to engage with Jess again in a professional setting, thank you again Jess for your tireless efforts on the job!

Jess Smith

star   4.9   (803 reviews)

Thank you Jess for assisting us in the purchase of our first home. We’ve appreciated your patience with us throughout the process and, as first homebuyers, really valued your transparency and warmth in what can be a cutthroat property market. We felt valued not only as buyers, but felt seen and heard as individuals. Thank you Jess and your team for creating such a supportive experience for two clueless, often panicked first homebuyers!

Jess Smith

star   4.9   (803 reviews)

The agent was helpful during the initial stages of the purchase, including showing the property and attending to most of our queries prior to settlement. Communication before settlement was generally satisfactory. However, after settlement, several requests were not followed up properly, which was disappointing. We also felt pressured to repeatedly increase our offer to compete with an unseen buyer, and not all of our requests and concerns were clearly relayed to the vendors as we had asked. At times, it felt like the agent was acting more in the vendor’s interest rather than as a mediator between both parties, which made the process less comfortable for us as buyers. Overall, the experience was okay, but we were not fully satisfied due to gaps in post-settlement support, communication, and balance in representation. There is room for improvement in handling buyer concerns more thoroughly and impartially.

Jess Smith

star   4.9   (803 reviews)