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Our reviews

  5  
865 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: reliable, honest, friendly, supportive, responsive, local expert, clear communication.
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Seller review
The best agent and team
5 months ago
The best agent and team

From the moment we met Jess, we immediately felt at ease and knew we were in good hands. Jess just operates differently to other agents, she is kind, intuitive and genuine. We never felt pressure or rushed. What we didn’t realize was how incredible jess and her team were together. Jess and the team worked like a well oiled machine from the moment we signed up, we were added to a WhatsApp group and any question was responded to immediately. From the prep, photos, open houses and negotiations, we were always kept in the loop and consulted. We received weekly reports, advice and support, when we had to change the schedule, the team made it happen immediately without question. We felt supported the entire time, and never felt pressured to move faster and the team took care of everything. I think what surprised us most was how every member were so invested in us, and achieving an outcome we wanted. The strategy, knowledge and advice was solid and tailored to us as a family. We have had some horrible experiences with agents previously, and I am honestly blown away by Jess, her team and their approach to buying and selling property. I will recommend Jess to everyone, no matter your situation, she will adapt and support you. We got a fantastic outcome when selling our home but more importantly, we actually enjoyed the process because of Jess.

Jess Smith

Jess Smith

  4.9   (792 reviews)
Seller review
Professional and Proactive
5 months ago
Professional and Proactive

Jess, Alex and Sienna have been an absolute dream team! From the very first meeting, Jess brought a calm confidence and expert guidance that made the whole process feel effortless. Alex backed it up with incredible attention to detail and genuine care, he was always one step ahead with helpful updates. Sienna kept everything running so smoothly behind the scenes, she was organised, prompt and always friendly. As a team, they made selling not just easy, but actually enjoyable. They are truly client focused and I couldn’t recommend this trio more highly!

Jess Doolan

Jess Doolan

  5   (240 reviews)
Seller review
Outstanding Team
5 months ago
Outstanding Team

I had an outstanding experience working with Jess and the team at Stone and I can’t recommend them highly enough. From start to finish, they brought an exceptional level of professionalism, market knowledge, and genuine care to every step of the process. What really stood out was how clearly and openly they communicated. Whether answering questions, providing timely updates, or walking me through details I hadn’t even considered, they were consistently patient and thorough. Their guidance made each decision feel calm, supported, and completely confident. If you're looking for an agent who is trustworthy, knowledgeable, and truly invested in helping you succeed, look no further. I’m incredibly grateful for their support and thrilled we achieved a suburb record price, something I never imagined possible. I’m beyond grateful for their hard work and heart — I couldn’t have asked for a better person to trust with my home.

Jess Smith

Jess Smith

  4.9   (792 reviews)
Seller review
Outstanding Team
5 months ago
Outstanding Team

I had an outstanding experience working with Jess and the team at Stone and I can’t recommend them highly enough. From start to finish, they brought an exceptional level of professionalism, market knowledge, and genuine care to every step of the process. What really stood out was how clearly and openly they communicated. Whether answering questions, providing timely updates, or walking me through details I hadn’t even considered, they were consistently patient and thorough. Their guidance made each decision feel calm, supported, and completely confident. Jess went above and beyond to make sure everything went smoothly — from preparing the property, to negotiating skillfully on my behalf, to ensuring all the final details came together seamlessly. Their dedication made what could have been a stressful experience feel surprisingly easy. If you're looking for an agent who is trustworthy, knowledgeable, and truly invested in helping you succeed, look no further. I’m incredibly grateful for their support and thrilled we achieved a suburb record price, something I never imagined possible. I’m beyond grateful for their hard work and heart — I couldn’t have asked for a better person to trust with my home.

Jess Doolan

Jess Doolan

  5   (240 reviews)
Seller review
Stellar once again
5 months ago
Stellar once again

Jess and Alex have once again provided outstanding support and service in the marketing and sale of my home. This is the third time I've worked with Jess and the second with Alex and as a dynamic duo, they continue to shine. They know their market, their clients and where detail matters most. Nothing was too much trouble - even our puppy felt included at all stages of the process! Thanks so much again Jess and Alex

Jess Doolan

Jess Doolan

  5   (240 reviews)
Buyer review
Exceptional Service
5 months ago
Exceptional Service

Jess has been amazing with the way she handled the purchase of our home. She is amazing to deal with and nothing was too complex for her to solve.

Jess Doolan

Jess Doolan

  5   (240 reviews)
Seller review
Highly recommend
5 months ago
Highly recommend

I had an amazing experience working with Jess and Alex to sell my house. From the very first meeting, they were professional, honest, and incredibly knowledgeable about the market. They guided us through every step of the selling process with patience and clear communication, making everything feel smooth and stress-free. What impressed me most was their dedication — from preparing the property, organising photos and open homes, to negotiating the best possible price. Their advice was always spot-on, and I felt fully supported the entire time. I truly appreciate the effort they put in and would absolutely recommend Jess and Alex to anyone looking to sell their property.

Jess Doolan

Jess Doolan

  5   (240 reviews)
Seller review
Excellent knowledge and professionalism
6 months ago
Excellent knowledge and professionalism

Communication was outstanding thought-out the process of selling out property. The extremely high standard of service was impressive. We could not be Happer with the outcome of our sale and service received from start to finish.

Jess Smith

Jess Smith

  4.9   (792 reviews)
Buyer review
Very good experience
6 months ago
Very good experience

I will recommend stone to anyone who wants to buy or sell their properties.

Sam Dyne

Sam Dyne

  5   (181 reviews)
Seller review
First Rate Service
6 months ago
First Rate Service

From day one when our property was valued, to when the Sold sticker went on, Jess and the Stone team were amazing. Always there to answer any queries, at all times of the day and night! So professional, helpful, friendly and extremely knowledgeable, Jess and the team were a delight to deal with and made a stressful process much less so. We will always recommend Stone to family, friends and any one who asks when dealing with real estate. Thank you.

Jess Smith

Jess Smith

  4.9   (792 reviews)
Seller review
Professional at all times
6 months ago
Professional at all times

My dealings with Jess were timely and professional, everything worked out fine.

Jess Smith

Jess Smith

  4.9   (792 reviews)
Seller review
Stone Real Estate Agency
6 months ago
Stone Real Estate Agency

Jess and her team have been supportive throughout the whole process of selling our home in Harrison. They are prompt with all communication. The marketing campaign was on point for our house and the area. Jess Smith has a genuine approach to her clients and is a seasoned professional. I would highly recommend Jess Smith and her team at Stone to anyone selling or buying a home in the ACT. Thank you Jess

Jess Smith

Jess Smith

  4.9   (792 reviews)
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