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Our reviews

  5  
589 reviewsacross 50 different locations, showing 12.
Seller review
Great experience, very smooth and excellent to work with
about 1 year ago
Great experience, very smooth and excellent to work with

I would like to thank Tori and the team at The Agency for helping me on the sale of my land. It has been a very smooth process. Communication throughout the whole process had been great with Tori providing the information I needed and more…. She provided updates very timely and using both email and mobile. They were an absolute joy to deal with from beginning to end. Thanks again!

Tori Lund

Tori Lund

  5   (91 reviews)
Seller review
Phenomenal agent
about 1 year ago
Phenomenal agent

Tori has been absolutely phenomenal with the sale of my property. From the beginning she was honest and on point with the value of my house. The marketing team she put together was amazing. As a result, the ad for the sale looked fantastic and the campaign ran very smoothly. Tori always communicated with me what was happening, she was very proactive and I felt very informed throughout the process. As someone selling for the first time, I felt incredibly supported and informed. I would recommend Tori to anyone wanting to sell.

Tori Lund

Tori Lund

  5   (91 reviews)
Seller review
Amazing Experience
about 1 year ago
Amazing Experience

Tori communicated well and was on top of every need we had and made the process of selling a house easy.

Tori Lund

Tori Lund

  5   (91 reviews)
Buyer review
Exceptional service, great communicator & nothing was too much trouble
about 1 year ago
Exceptional service, great communicator & nothing was too much trouble

As a recent property purchaser, I can say without hesitation that working with Callan was one of the best decisions we made during our home-buying journey. Callan was approachable, professional, and exceptionally well-informed. He wasn’t just trying to sell a property — he genuinely took the time to understand what we were looking for, patiently answered all our questions, and provided valuable insights without ever being pushy or overbearing. What really stood out was Callan’s transparency and integrity throughout the entire process. Communication was another standout. He kept us updated at every step, returned calls and messages quickly, and always made time for us — even when juggling multiple listings and clients. We’re thrilled with our new home and grateful to have had someone like Callan guiding us through it. If you’re purchasing a property and want someone who is knowledgeable, reliable, and genuinely invested in achieving the best outcome for you, I can’t recommend Callan highly enough. He’s a standout agent in every sense of the word. Thank you, Callan for setting such a high standard.

Callan Gato

Callan Gato

  5   (13 reviews)
Seller review
A wonderful experience
about 1 year ago
A wonderful experience

We would like to thank Charlie and the team for another wonderful experience selling our home. We had a great experience with Charlie previously and didn't hesitate to contact her again when we made the decision to put our current home on the market. Charlie listens to our requests and we value her honest opinion. Charlie and the team are highly regarded professionals in the Industry and consistently maintain lines of communication. Our house sold at the price we wanted and we are so happy with how smoothly the whole sale process went. Thank you again Charlie and Team.

Charlie Lund

Charlie Lund

  4.9   (679 reviews)
Seller review
Amazing result from a very professional agent
about 1 year ago
Amazing result from a very professional agent

From our first meeting Charlie and her team were exceptional and wonderful to work with. Charlie’s advice and guidance in all aspects of the selling process was wonderful and her knowledge of this industry is exceptional. She walked me through all the finer points of getting my home ready for sale, and was available to answer any questions I had. From the media campaign to the open homes Charlie and her team were with me all the way from the beginning to the day the sold sign went onto the advertisement board at the front of my home. The Agency is a wonderful estate agency that I highly recommend to anyone who is in the market to sell their home. Charlie and her team has helped me to enter the next chapter in my life and I thank them all from the bottom of my heart.

Charlie Lund

Charlie Lund

  4.9   (679 reviews)
Seller review
Accurate advice, well communicated and executed in a very timely manner
over 1 year ago
Accurate advice, well communicated and executed in a very timely manner

From the moment I met with Charlie I was impressed with her knowledge of the market and her advice on a strategy that worked very well for me. Staff were courteous, efficient and a very professional team. I would recommend highly.

Charlie Lund

Charlie Lund

  4.9   (679 reviews)
Seller review
no pressure. very quick sale above expectations
over 1 year ago
no pressure. very quick sale above expectations

Charlie is smart, focussed and a good communicator.Our house went on the market Tuesday morning and we accepted an offer on the same day. Charlie's support team is very professional and assisted us through the process in getting our house sold with the minimum of fuss or stress. We would recommend Charlie and her team any day to get the best deal in this competitive market.

Charlie Lund

Charlie Lund

  4.9   (679 reviews)
Buyer review
Charlie lund review
over 1 year ago
Charlie lund review

Helpful Caring Compassionate Very experienced Knowledgeable Efficient Nothing was a problem Was always available to assist in the process

Charlie Lund

Charlie Lund

  4.9   (679 reviews)
Buyer review
Charlie is a professional in her field
over 1 year ago
Charlie is a professional in her field

We were looking for a home to buy for a few months and we have dealt with a lot of realestate agents.Charlie was straight to the point willing to help every step of the way without hesitation.There was no hidden agenda Charlie always answered any questions you had.Id like to thank Charlie and her staff for all their help very professional people to deal with.

Charlie Lund

Charlie Lund

  4.9   (679 reviews)
Seller review
Selling your place in the Hunter Valley? Go with Tori!
over 1 year ago
Selling your place in the Hunter Valley? Go with Tori!

From the moment I first spoke with Tori, I felt confident I was in good hands. She was not only professional and knowledgeable but also incredibly warm and approachable, which made the entire selling process so much smoother and less stressful! Tori and her team were always one step ahead. From clear communication, to honest advice, and genuine care every step of the way. Nothing ever felt like too much trouble, and I truly felt supported throughout the entire journey of selling my first home. I’m so grateful for the hard work, attention to detail, and personal touch Tori brought to the sale of my property. It’s been an absolute pleasure working with her, and I wouldn’t hesitate to recommend her to anyone looking to buy or sell. Thank you again, Tori! You made what can be a daunting process feel easy and even enjoyable!

Tori Lund

Tori Lund

  5   (91 reviews)
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