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Our reviews

  5  
594 reviewsacross 50 different locations, showing 12.
Seller review
Accurate advice, well communicated and executed in a very timely manner
over 1 year ago
Accurate advice, well communicated and executed in a very timely manner

From the moment I met with Charlie I was impressed with her knowledge of the market and her advice on a strategy that worked very well for me. Staff were courteous, efficient and a very professional team. I would recommend highly.

Charlie Lund

Charlie Lund

  4.9   (682 reviews)
Seller review
no pressure. very quick sale above expectations
over 1 year ago
no pressure. very quick sale above expectations

Charlie is smart, focussed and a good communicator.Our house went on the market Tuesday morning and we accepted an offer on the same day. Charlie's support team is very professional and assisted us through the process in getting our house sold with the minimum of fuss or stress. We would recommend Charlie and her team any day to get the best deal in this competitive market.

Charlie Lund

Charlie Lund

  4.9   (682 reviews)
Buyer review
Charlie lund review
over 1 year ago
Charlie lund review

Helpful Caring Compassionate Very experienced Knowledgeable Efficient Nothing was a problem Was always available to assist in the process

Charlie Lund

Charlie Lund

  4.9   (682 reviews)
Buyer review
Charlie is a professional in her field
over 1 year ago
Charlie is a professional in her field

We were looking for a home to buy for a few months and we have dealt with a lot of realestate agents.Charlie was straight to the point willing to help every step of the way without hesitation.There was no hidden agenda Charlie always answered any questions you had.Id like to thank Charlie and her staff for all their help very professional people to deal with.

Charlie Lund

Charlie Lund

  4.9   (682 reviews)
Seller review
Selling your place in the Hunter Valley? Go with Tori!
over 1 year ago
Selling your place in the Hunter Valley? Go with Tori!

From the moment I first spoke with Tori, I felt confident I was in good hands. She was not only professional and knowledgeable but also incredibly warm and approachable, which made the entire selling process so much smoother and less stressful! Tori and her team were always one step ahead. From clear communication, to honest advice, and genuine care every step of the way. Nothing ever felt like too much trouble, and I truly felt supported throughout the entire journey of selling my first home. I’m so grateful for the hard work, attention to detail, and personal touch Tori brought to the sale of my property. It’s been an absolute pleasure working with her, and I wouldn’t hesitate to recommend her to anyone looking to buy or sell. Thank you again, Tori! You made what can be a daunting process feel easy and even enjoyable!

Tori Lund

Tori Lund

  5   (92 reviews)
Seller review
Absolutely Outstanding from Start to Finish!
over 1 year ago
Absolutely Outstanding from Start to Finish!

We recently sold our home with Charlie and couldn’t be happier with the experience. Charlie and the team stood out from other agents in the area as they are consistently achieving better results. This gave us confidence from the start and was a key reason we chose The Agency in the first place. Selling in the current market had us feeling a little hesitant, but Charlie made the whole process feel smooth and strategic. We knew we needed a strong campaign from day one, and that’s exactly what we got. Charlie was refreshingly matter-of-fact—clear, honest & professional. We’re so glad we trusted Charlie, Tori and the team with the sale of our property. We would highly recommend The Agency to anyone looking for a top-performing, genuine agent who gets results!

Charlie Lund

Charlie Lund

  4.9   (682 reviews)
Buyer review
Excellent
over 1 year ago
Excellent

Charlie was instrumental in helping us acquire our dream home. Her knowledge of the real estate market and professionalism made communication easy.

Charlie Lund

Charlie Lund

  4.9   (682 reviews)
Seller review
Excellent market knowledge
over 1 year ago
Excellent market knowledge

We found Callan Gato to be very professional with excellent real estate knowledge. Callan, we feel went above and beyond with the sale of the property and kept us informed every step of the way.

Callan Gato

Callan Gato

  5   (13 reviews)
Seller review
Friendly and professional
over 1 year ago
Friendly and professional

Tori was great to work with, she is friendly, positive and has plenty of professional advice when it came to dealing with the buyers. She was also extremely helpful when we were buying, giving further advice about the property we were interested in. As owner occupiers we are invested in the property we own as it is our home which makes setting a price difficult. I feel she could have maybe been more realistic when setting this initial price however acknowledge it was at a turning point in the market and she worked hard to try and get us as close to that mark as possible once it was obvious it was unachievable.

Tori Lund

Tori Lund

  5   (92 reviews)
Seller review
So happy we choose Tori to be our selling agent.
over 1 year ago
So happy we choose Tori to be our selling agent.

Tori was amazing from start to finish. Extremely professional and communication was impeccable! We sold quickly and seamlessly. Thank you Tori for making the process of selling a breeze.

Tori Lund

Tori Lund

  5   (92 reviews)
Buyer review
Home-buying Experience.
over 1 year ago
Home-buying Experience.

I recently had the pleasure of working with Tori during my home-buying process, and I couldn’t be happier with the experience. From the very beginning, Tori was attentive and committed to helping me.

Tori Lund

Tori Lund

  5   (92 reviews)
Buyer review
Excellent
over 1 year ago
Excellent

Excellent communication and dedicated towards her job. Efficient and good time management skills

Tori Lund

Tori Lund

  5   (92 reviews)
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