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Our reviews

  5  
340 reviewsacross 19 different locations, showing 12.
Our qualities as told by our client reviews: reliable, supportive, honest, friendly, responsive, clear communication, local expert.
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Seller review
Awesome job by Carl, Donna and their Team
over 1 year ago
Awesome job by Carl, Donna and their Team

We had a previous experience with Donna and Carl about 6 years ago which is why we engaged them again to sell the Pymble property. From start to finish they managed expectations, project managed about $50k of renovations (after organising the trades) and had the home looking great for auction day, where the marketing program ensured a good auction where a fair price was achieved for the property. If you are needing to sell a property on the upper North Shore, Carl and Donna are definitely the Go To team from our family's experience. Thanks from Mike, Sal and Ian.

Carl Ferris

Carl Ferris

  4.9   (128 reviews)
Seller review
A great experience with an excellent result
over 1 year ago
A great experience with an excellent result

This is the second time using Fiona as our agent (for different properties). We were extremely happy with the process and the professionalism of Fiona and her assistant, Fin. She was accurate in her advice regarding modifications and presentation pre-sale and calibrating expectations based on market conditions and buyer profile. We highly recommend Fiona and her team to any potential seller, or buyer.

Fiona Thomas

Fiona Thomas

  4.9   (214 reviews)
Buyer review
Outstanding experience with Carl
over 1 year ago
Outstanding experience with Carl

I would like to say thank you so much Carl for helping me in our house buying journey. It is incredibly difficult but you do it in such a professional, efficient and approachable way that makes you second to none. I deeply appreciate the time and effort you put into each one of your customers and know that you will continue to help people achieve their happily ever afters. Thank you so much.

Carl Ferris

Carl Ferris

  4.9   (128 reviews)
Seller review
Considering selling? You're in safe hands with Jill Smith and you might even enjoy the journey :0)
over 1 year ago
Considering selling? You're in safe hands with Jill Smith and you might even enjoy the journey :0)

Jill has recently sold my home and I can't sing her praises highly enough. She is warm, open and transparent. Jill started out as she meant to go on, with excellent communication, information, feedback and support and this continued throughout the journey. At no point did I have to chase anything or feel that I was in the dark. Selling your home can be incredibly stressful, but when you've got someone you trust working with you, it makes the process so much more manageable. Jill is lively and fun to work with and at no time did I feel that I was just another house to sell and get commission on. She is truly fabulous and I'd recommend her to anyone who wants to feel they're in safe hands. Jill works with you and for you. Thank you Jill, you're a gem and I'll gladly share bubbles and a giggle with you anytime! Di

Jill Smith

Jill Smith

  5   (81 reviews)
Buyer review
A pleasure to work with!
over 1 year ago
A pleasure to work with!

We recently worked with Fiona to buy a home in Wahroonga for our family of 5 and we couldn't have been more satisfied with the experience. Fiona was exceptionally professional, and was always available to answer our questions, and provide updates. She made the entire process stress-free and run very smoothly. We very much appreciated her open and honest approach. We highly recommend Fiona!

Fiona Thomas

Fiona Thomas

  4.9   (214 reviews)
Buyer review
Thanks Fiona
over 1 year ago
Thanks Fiona

Fiona is an experienced agent who is extremely knowledgeable about the local area. When it comes to negotiations, she is a tough opponent, always advocating for her clients. However, it must be acknowledged that she is highly professional and dedicated. She consistently responds promptly to any inquiries and provides effective solutions. Our transaction was complex with numerous twists and turns, but it ultimately led to a satisfactory outcome for both parties. We are grateful for the support Fiona provided throughout this transaction.

Fiona Thomas

Fiona Thomas

  4.9   (214 reviews)
Seller review
Very friendly and helpful
over 1 year ago
Very friendly and helpful

Fiona took excellent care of my house. She was very professional in handling the sale of my property. Our communication was friendly and timely, and the entire process went smoothly. I'm very grateful for her assistance, which made the whole experience reassuring and stress-free.

Fiona Thomas

Fiona Thomas

  4.9   (214 reviews)
Seller review
Professional and patient
over 1 year ago
Professional and patient

It was a pleasure working with Jill. She was very professional and helped us with all the little details. Was happy with our experience.

Jill Smith

Jill Smith

  5   (81 reviews)
Seller review
Professional and fantastic
over 1 year ago
Professional and fantastic

We had a fantastic experience with Sarah and her team. From the first meeting she set realistic expectations, was clear about the entire sales process and kept us informed after every inspection on how the campaign was going. She has excellent local market knowledge and negotiation skills, is transparent and was able to achieve a fantastic price for us in a challenging market. Would highly recommend her to any potential seller.

Sarah Zhou

Sarah Zhou

  5   (27 reviews)
Buyer review
Very responsive and professional
almost 2 years ago
Very responsive and professional

We very well enjoyed dealing with Fiona in our recent transaction. She was very responsive and helpful through our conversation.

Fiona Thomas

Fiona Thomas

  4.9   (214 reviews)
Seller review
Very helpful over time, actually listened and remembered
almost 2 years ago
Very helpful over time, actually listened and remembered

We've been looking to downsize for several years but could not find what we wanted. We ran into Fiona a year or so ago at a viewing, she was interested in what we were looking for, and actually remembered over a period of time. Occasionally we would hear from her about something she thought we might like to see, so she was helpful but not pushy. There were a couple of good local agents helping us this way, but most were more interested in selling our current house rather than helping us find the new one first. Fiona started to move to the front earlier this year with some good advice about key things to ready our current house for sale when the time came, and put us on to a good handyman, excellent painters, and even roof repairers when we had an unexpected problem. When we eventually found the place we wanted to buy in another area, she gave us good advice on how to handle the offer and negotiations, and if necessary the auction process, even though there was nothing in it for her. Very helpful, but not "in your face" like some. So of course we turned to her when the time came to sell our place, and that worked out very well - in an early off-market program we negotiated and accepted an offer for an amount and timeline we're quite happy with, and avoided all the hassles and expense of a formal marketing program, as well as some potential problems in an open marketing campaign. Thank you Fiona, we're very happy with the outcome, and we've enjoyed your company along the way.

Fiona Thomas

Fiona Thomas

  4.9   (214 reviews)
Seller review
Five stars to the professional team!
almost 2 years ago
Five stars to the professional team!

Throughout the entire process of selling our house, Sarah and her team demonstrated exceptional professionalism, responsibility, and friendliness. Every detail was meticulously arranged, and every step was thoughtfully planned. Thank you again to Sarah and Carl's team; it was a pleasure working with you!

Sarah Zhou

Sarah Zhou

  5   (27 reviews)
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