Susan's profile

Susan's reviews

  4.9  
Susan has 399 reviewsacross 19 different locations, showing 12.
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Susan's qualities as told by our client reviews: responsive, supportive, friendly, well-prepared, honest, clear communication, local expert.
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Seller review
Susan and Sharon are the best agents
7 months ago
Susan and Sharon are the best agents

Susan James and Sharon Leong are the best agents in my property area. Susan helped me achieve my goals through astute market valuation and a great depth of local knowledge and experience. Her communication skills are exceptional and she is always on hand to answer questions. Due to an error by the government authorities crucial document required for sales could not be obtained normally. Sharon spent a great deal of effort to finally obtain the document on time.

Seller review
Outstanding
8 months ago
Outstanding

Being a consummate professional, Susan James executed the sale of our property very efficiently and managed to make the entire process seamless over the shortest period. Her knowledge of the suburb added to her genuine character and friendly nature made this a pleasurable sale. Susan will be our go to agent the next time we undertake a property transaction.

Seller review
Excellent Experience
8 months ago
Excellent Experience

We couldn’t have been more pleased with Susan, she was excellent regarding information of the property and area. Her friendliness and expertise was evident within the first five minutes of meeting her. She was always on hand for any queries and we fully trusted her to sell our property for its highest price.

Seller review
The sale of our property was a seamless experience
8 months ago
The sale of our property was a seamless experience

Susan James’ long standing experience and knowledge of the real estate market made our family very comfortable with appointing her as our agent. Her negotiating skill and the support network she has access to was key to the smooth transition we encountered from contract acceptance to co-ordinating a successful settlement date to tie in with acquiring our new home.

Seller review
Susan and her team are fantastic!
8 months ago
Susan and her team are fantastic!

Susan and her team were absolutely wonderful to work with throughout both the buying and selling process. Susan was genuine, knowledgeable, and truly had our best interests at heart. Her communication was excellent — she and her team always responded promptly and made sure we were kept informed at every stage. Susan was flexible and efficient. We’re so grateful for Susan’s guidance and professionalism, and we wouldn’t hesitate to recommend her and her team to anyone looking to sell their home.

Seller review
Professional
8 months ago
Professional

Susan was an absolute champion at selling my property, everything was so professionally done, and the selling price was on point. I could not have asked for more everything was done on time with no fuss. Communication was first as I was never left out of the loop. I would definitely work with Susan again in the future.

Seller review
Absolutely fantastic!
8 months ago
Absolutely fantastic!

Our experience with Susan James was absolutely fantastic. She was professional, approachable, and truly made the process enjoyable. Her knowledge of the market and her calm, friendly manner made the whole process smooth and stress-free. We felt confident and well-supported from start to finish, and we’re truly happy with our new home. We would gladly recommend Susan James to anyone looking to buy or sell — she’s an excellent agent who goes above and beyond.

Seller review
Very satisfied with sale price of the property.
8 months ago
Very satisfied with sale price of the property.

Susan and Sharon conducted the preparation and sale of my property in a timely manner. They both had a good knowledge of the local real estate market and kept to a tight schedule when selling my property. They suggested and implemented improvements that resulted in my house looking very well presented when it was placed on the market. As a direct result of this I attained an excellent sale price for the property.

Seller review
An excellent experience thanks to an outstanding professional.
8 months ago
An excellent experience thanks to an outstanding professional.

Susan’s professional expertise, knowledge, honesty and integrity is outstanding, and we were extremely fortunate to have Susan manage the sale of our home. We are also very grateful for Susan’s advice, kindness, care and compassion throughout the process of preparation for sale to the final settlement of our property. Susan achieves excellence and we highly recommend her and her team at Duet Property, they are simply the best.

Seller review
Excellent result & service.
8 months ago
Excellent result & service.

We chose Susan for a number of reasons and we were certainly not disappointed. Firstly, her market share and knowledge of Swanbourne is second to none. From the very first meeting, it was clear that Susan deeply understands the suburb, the buyers, and the nuances that drive real value in this pocket. Her communication throughout the campaign was honest, transparent, and timely. We always felt informed, prepared and supported and there were never any surprises. Susan was incredibly specific and strategic in determining what our home needed to present at its absolute best in order to achieve a strong, fair market price. Every recommendation she made was based on experience and backed with logic. The support and admin team at Duet were equally impressive, approachable, efficient and professional at every touchpoint. What we loved most about working with Susan is that you always know exactly where you stand. She’s direct, she’s genuine, and she truly does her best to accommodate and answer every question big or small. We couldn’t have asked for a better result, or a better experience. Susan sold our Swanbourne home in April this year and we would recommend her without hesitation.

Seller review
Above expectations with service and result
about 1 year ago
Above expectations with service and result

I’m so thankful for the help of Susan when it came time to sell our parents family home. It was a sensitive situation as our mother had recently passed away and our father was making the massive transition to an aged care home. Susan was knowledgeable and went above and beyond to get Dad the best price possible. She was always available when I had questions and handled the entire process with the greatest of care. Susan definitely exceeded our expectations both in service and result.

Seller review
Susan James and team were absolutely fantastic to work with!
over 1 year ago
Susan James and team were absolutely fantastic to work with!

Susan's proactive approach made the entire selling process smooth and stress-free. We truly appreciated her professionalism, responsiveness and efficiency. If you’re looking for a trustworthy, dedicated real estate agent, we highly recommend Susan!

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