Susan's profile

Susan's reviews

  4.9  
Susan has 392 reviewsacross 18 different locations, showing 12.
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Susan's qualities as told by our client reviews: responsive, supportive, friendly, well-prepared, honest, clear communication, local expert.
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Seller review
Very satisfied with sale price of the property.
6 months ago
Very satisfied with sale price of the property.

Susan and Sharon conducted the preparation and sale of my property in a timely manner. They both had a good knowledge of the local real estate market and kept to a tight schedule when selling my property. They suggested and implemented improvements that resulted in my house looking very well presented when it was placed on the market. As a direct result of this I attained an excellent sale price for the property.

Seller review
An excellent experience thanks to an outstanding professional.
6 months ago
An excellent experience thanks to an outstanding professional.

Susan’s professional expertise, knowledge, honesty and integrity is outstanding, and we were extremely fortunate to have Susan manage the sale of our home. We are also very grateful for Susan’s advice, kindness, care and compassion throughout the process of preparation for sale to the final settlement of our property. Susan achieves excellence and we highly recommend her and her team at Duet Property, they are simply the best.

Seller review
Excellent result & service.
6 months ago
Excellent result & service.

We chose Susan for a number of reasons and we were certainly not disappointed. Firstly, her market share and knowledge of Swanbourne is second to none. From the very first meeting, it was clear that Susan deeply understands the suburb, the buyers, and the nuances that drive real value in this pocket. Her communication throughout the campaign was honest, transparent, and timely. We always felt informed, prepared and supported and there were never any surprises. Susan was incredibly specific and strategic in determining what our home needed to present at its absolute best in order to achieve a strong, fair market price. Every recommendation she made was based on experience and backed with logic. The support and admin team at Duet were equally impressive, approachable, efficient and professional at every touchpoint. What we loved most about working with Susan is that you always know exactly where you stand. She’s direct, she’s genuine, and she truly does her best to accommodate and answer every question big or small. We couldn’t have asked for a better result, or a better experience. Susan sold our Swanbourne home in April this year and we would recommend her without hesitation.

Seller review
Above expectations with service and result
about 1 year ago
Above expectations with service and result

I’m so thankful for the help of Susan when it came time to sell our parents family home. It was a sensitive situation as our mother had recently passed away and our father was making the massive transition to an aged care home. Susan was knowledgeable and went above and beyond to get Dad the best price possible. She was always available when I had questions and handled the entire process with the greatest of care. Susan definitely exceeded our expectations both in service and result.

Seller review
Susan James and team were absolutely fantastic to work with!
over 1 year ago
Susan James and team were absolutely fantastic to work with!

Susan's proactive approach made the entire selling process smooth and stress-free. We truly appreciated her professionalism, responsiveness and efficiency. If you’re looking for a trustworthy, dedicated real estate agent, we highly recommend Susan!

Seller review
Efficient and Professional
over 1 year ago
Efficient and Professional

Susan's reliability, experience, honesty and market knowledge make the whole process smooth and uncomplicated. Teamed with her contacts and team support helps with every step of the process.

Seller review
An outstanding experience and result with Susan James
over 1 year ago
An outstanding experience and result with Susan James

We had an outstanding experience working with Susan. She was professional, respectful, and always available to answer any questions we had. Susan went above and beyond, negotiating hard to get us the price we wanted. She also provided a great list of trusted tradies who helped get the house in perfect condition for sale. We highly recommend Susan to anyone looking for a professional, knowledgeable and trustworthy agent.

Seller review
Susan James (Duet) sets the benchmark for what the real-estate can and should be
over 1 year ago
Susan James (Duet) sets the benchmark for what the real-estate can and should be

We recently sold our home with Susan James and it was a great experience. From the outset, Susan was clear and honest about how she would approach the sale of our home. Susan’s passion and determination to deliver an exceptional outcome, both in terms of vendor experience & achieved price, was evident at every turn. The plan was detailed and thorough and we were very well supported by her team - they arranged an array of contractors to get the house ready for sale and were clear in communicating updates throughout the entire process. The recommended photographer did an amazing job and Susan had a great eye for staging our property in order to meet the target buyers’ expectations. Susan delivered a result well beyond our expectations and made the entire process a stress-free one. I would highly recommend Susan for anyone considering a property sale!

Buyer review
Exceptional experience with a great outcome
over 1 year ago
Exceptional experience with a great outcome

Susan and her team at Duet were great to work with through the process of buying our property. Susan was very professional with great communication which ensured that the buying process was straight forward. We could not fault her experience, honesty & local knowledge and we would highly recommend Susan.

Seller review
An agent that delivers
over 1 year ago
An agent that delivers

Recently I have sold a property with Susan who I found to be ultra professional, knowledgable and outperformed our expectation for price and settlement period. Importantly she ran the marketing and sale of the property to maximise our return with sensible and valuable property enhancements, and all completed in a very short period of time. Highly recommended.

Seller review
Perfectly professional
over 1 year ago
Perfectly professional

We had the pleasure of having Susan James of Duet sell our property. From beginning to end Susan was perfectly professional, knowledgeable and a pleasure to deal with. She made sure we were kept up to date with all aspects of the sale and showed a careful attention to detail. No unrealistic expectations were set and she was respectful of our requirements. Finally and most importantly, I believe that Susan maximised the return we achieved; we could not have been more satisfied.

Seller review
Outstanding
over 1 year ago
Outstanding

Susan was very professional, competent and experienced in all her dealings with us. She specialises in the Western Suburbs. We chose her as our selling agent as she has sold several properties in Mt Claremont and knows the suburb very well. I have no hesitation in recommending Susan

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