This is the second house Susan has sold for us, and once again we were immensely impressed with her service, commitment and the outcome. Susan is an expert in her field, and with a 'no messing around' attitude, we felt in very capable hands throughout the process. She's trustworthy, hard-working and an all-round great person and agent. Thanks Susan. Great job.

I met Susan James early in her real estate career when she provided a valuation for my Claremont apartment. It was on the strength of that interaction that I sought her out to sell the apartment over a decade later. Susan was a delight to work with. She advised what needed to be done to increase the appeal of my property and recommended tradesmen who provided timely and efficient services. Susan kept me fully informed throughout the selling process and made me feel confident that I was in safe, professional hands. Gail

Thanks so much Susan. We are so grateful for everything you have done for us, at all points in the sale process. You are your team are hard working, honest, detail oriented, clever, thorough, kind and fun. The whole package! Thank you.

We would recommend Susan without reservation. Susan and her team went above and beyond at every point in the preparation, sale and settlement of the property. A tricky process was made a lot smoother and she is a really lovely, fair and honest person to deal with.

Susan is a fabulous person to deal with. She is motivated, intelligent, hard working, professional, honest and everything we needed in an agent. She achieved a very quick and straight forward sale even though she was not well at the time. We recommend her highly to everyone looking for the very best real estate agent!

Right from the start we knew we were in good hands with Susan. Having been recommended her by friends, she provided a professional and accurate appraisal based on thorough research and gave us great guidance and support in the lead up to market launch. We appreciated her honest and practical approach to the sales process and the way she acted to present offers to ensure the best outcome was achieved. Since selling, she has been extremely helpful in the settlement preparation phase with great support from her Duet team. We couldn’t have asked for a better person to work with and are very grateful for the result achieved! Highly recommend Susan to future vendors and would easily choose her again in the future.

Susan is incredibly professional and ethical to deal with. She made the entire buying process stress free and was available at all hours to answer our questions and provide us with the information we required. We could not recommend her highly enough.

Susan was incredible to deal with the whole way through the buying process. Upfront and trustworthy, she made the process stress free from start to finish. I have never seen such a hard working agent who was a pleasure to deal with.

Susan's market knowledge and experience was very reassuring and together with her excellent support staff, greatly reduced the stress involved in preparing and presenting the house for sale whilst delivering a great result.

I used Susan James and Craig Gasper and had a fantastic experience. Susan's communication was first class and got onto any question I had straight away. I found both Susan and her entire team were very professional. Susan had expert knowledge of the Claremont area and came highly recommended, and she didn't disappoint. Regards Jason

Susan made our home-buying experience enjoyable. She confidently answered all our questions and had extensive knowledge of the sales data in the area. Susan was also accommodating with viewing times.

Susan was incredibly effective and efficient in handling the sale of our property, whilst remaining personable, honest, and kind to us and our prospective purchasers. Our property was listed very quickly, looked incredible, had dozens of groups through the viewings, received multiple compelling offers and was sold in less than a week, for a price that exceeded our expectations. Susan can take a lot of credit for that result and suffice to say we are thrilled with the service that Susan provided. We can highly recommend her to anyone looking for an agent. Here are a few ways that Susan excelled and impressed us: (1) Susan was engaged at relatively short notice and with a tight timeline to help us fund the purchase of another property. This was no trouble at all for Susan, who gave us a clear plan to get the property listed asap and with a compelling presentation for prospective buyers. Once listed, Susan didn't hesitate to add additional viewings to accommodate (genuine) prospective buyers who couldn't make the scheduled viewings - including one instance of a FaceTime call to someone that was prepared to make an offer sight unseen. (2) Susan provided regular and detailed updates, and was very responsive to our queries. We were never kept wondering about what's next or how the sale was going. We had complete confidence that it was being well handled. We also really appreciated Susan's approach of having conversations with the prospective buyers (and in some cases their broker) to get a genuine sense of the potential advantages or pitfalls of different offers - it gave us comfort and reassurance. (3) Susan consistently provided clear and pragmatic advice throughout the process. This included avoiding some marketing expenses that whilst 'nice' weren't necessarily needed, with the money saved going to other more useful pre-sale expenses.