Right from the start we knew we were in good hands with Susan. Having been recommended her by friends, she provided a professional and accurate appraisal based on thorough research and gave us great guidance and support in the lead up to market launch. We appreciated her honest and practical approach to the sales process and the way she acted to present offers to ensure the best outcome was achieved. Since selling, she has been extremely helpful in the settlement preparation phase with great support from her Duet team. We couldn’t have asked for a better person to work with and are very grateful for the result achieved! Highly recommend Susan to future vendors and would easily choose her again in the future.

Susan is incredibly professional and ethical to deal with. She made the entire buying process stress free and was available at all hours to answer our questions and provide us with the information we required. We could not recommend her highly enough.

Susan was incredible to deal with the whole way through the buying process. Upfront and trustworthy, she made the process stress free from start to finish. I have never seen such a hard working agent who was a pleasure to deal with.

Susan's market knowledge and experience was very reassuring and together with her excellent support staff, greatly reduced the stress involved in preparing and presenting the house for sale whilst delivering a great result.

I used Susan James and Craig Gasper and had a fantastic experience. Susan's communication was first class and got onto any question I had straight away. I found both Susan and her entire team were very professional. Susan had expert knowledge of the Claremont area and came highly recommended, and she didn't disappoint. Regards Jason

Susan made our home-buying experience enjoyable. She confidently answered all our questions and had extensive knowledge of the sales data in the area. Susan was also accommodating with viewing times.

Susan was incredibly effective and efficient in handling the sale of our property, whilst remaining personable, honest, and kind to us and our prospective purchasers. Our property was listed very quickly, looked incredible, had dozens of groups through the viewings, received multiple compelling offers and was sold in less than a week, for a price that exceeded our expectations. Susan can take a lot of credit for that result and suffice to say we are thrilled with the service that Susan provided. We can highly recommend her to anyone looking for an agent. Here are a few ways that Susan excelled and impressed us: (1) Susan was engaged at relatively short notice and with a tight timeline to help us fund the purchase of another property. This was no trouble at all for Susan, who gave us a clear plan to get the property listed asap and with a compelling presentation for prospective buyers. Once listed, Susan didn't hesitate to add additional viewings to accommodate (genuine) prospective buyers who couldn't make the scheduled viewings - including one instance of a FaceTime call to someone that was prepared to make an offer sight unseen. (2) Susan provided regular and detailed updates, and was very responsive to our queries. We were never kept wondering about what's next or how the sale was going. We had complete confidence that it was being well handled. We also really appreciated Susan's approach of having conversations with the prospective buyers (and in some cases their broker) to get a genuine sense of the potential advantages or pitfalls of different offers - it gave us comfort and reassurance. (3) Susan consistently provided clear and pragmatic advice throughout the process. This included avoiding some marketing expenses that whilst 'nice' weren't necessarily needed, with the money saved going to other more useful pre-sale expenses.

If you are looking to achieve a top sales result, in the most professional manner for the sale of your property, I highly recommend Susan James from Duet. I was blown away by the professionalism, the support at every stage and the determination when working with Susan James and Sharon Leong. They are a dynamic duo that have surrounded themselves with a network that prioritise their clients work. Their network of trades that supported us in getting “sale ready” were vocal about how they enjoyed working alongside Duet, to get the best outcomes for their clients because they “truly cared”. I kept hearing from their network – Susan and Sharon are different to anyone else we have ever worked with. This dynamic duo ensured our house was “sale ready” by providing contact details for all relevant trades, they ensured we understood what was to be disclosed in the contract, they went above and beyond in every aspect of the sales journey. Their attention to detail was something to be marvelled at and ensured nothing was missed. The most important point in my glowing feedback is around Susan’s determination to get the result that she said she would. Her confidence and strength to trust the process shone through and ensured my husband and I stayed calm when emotions and stakes were high. Susan said to me in our first meeting – I love doing what I do because I can make a positive difference to peoples lives. And with that – I can truly say, that Susan and Sharon have given us a result that is “life changing”. Thank you

Susan was amazing. She and her team know the market and makes sure your house is presented in a stylish way that maximises interest in your property. Our property sold within 6 days with a price much higher than anticipated. She kept us informed and negotiated with the potential buyers to achieve this amazing result. I can not thank Susan enough.

At our first meeting with Susan, we knew she was the agent we wanted to sell our house. We hadn’t moved for over 20 years; Susan guided us through the entire process with courtesy and professionalism. Communication was open, clear and just the right amount. Susan and her team were always willing to help with our queries at any time, and continued to assist until our move was complete. And the icing on the cake is Susan’s fantastic sense of humour; she took the stress out of selling. Susan and the team have our highest recommendation.

Susan and her team worked so well to enable my property to get sold in a flash. The market right now may be white hot but the stresses and hardships in the sale of any home are taken away when Susan is your selling agent. Cannot be more pleased from start to finish. Recommended! Well done Susan.

Susan is a consummate professional and makes the stressful experience of selling your home a totally seamless experience. Her knowledge, honesty, integrity, intelligence, and approach ensure you have the ultimate weapon when selling your home. I can not recommend Susan highly enough.