Overview of North Parramatta, NSW, 2151

We have found Starr Partners a bit disappointing so far. The agent showing the property was very approachable and great to talk to about the property, but unfortunately she provided some misinformation about having 2 car spots when the property only has one, and we did not check on the day. After we were accepted, we followed up on updates for the lease etc but there was little proactive communication. We received more communication about rating the agency, then we did regarding answers that we needed. I think it would be helpful to send new tenants an email saying congratulations, then outlining the general timing and expectations that happen from that moment to when you move in. When collecting the keys, the person who gave them to us did not know about the property and was unable to help with certain questions, just handed over 20 keys in an envelope. I think that having a key person to be able to contact about each property would be useful, and providing other staff members some training on the properties they are assisting with would make the whole process smoother for all involved.

We’ve been so impressed with our property manager. They are approachable, friendly, and always quick to respond to questions or concerns. It’s clear they genuinely care about both the property and the people involved. Everything has been handled smoothly and professionally, and we’ve always felt informed and supported. It’s such a relief knowing the property is in capable hands!

One of the nicest experiences I have had, very helpful Team environment which is great to see a company with a great culture, Nothing was a problem and helped me through the process.

communications were prompt and responsive

Just makes that process, a lot easier transparency, between owner and agency The complete Stone realestate team Have made this experience very professional and a joy to deal with

Super professional, proactive and hands on. Fantastic organisation!

I've had a few property managers over the years, but working with Ray has been a real standout. He’s always on the ball, easy to deal with, and treats my place like it’s his own. Honestly makes the whole process stress-free. Wouldn’t hesitate to recommend him.