Tenant Review • about 7 hours ago

Communication has been excellent from the beginning, with prompt responses and clear, friendly updates throughout the process. They have demonstrated strong knowledge of the local market and have been professional, approachable and genuinely helpful whenever I’ve had questions or concerns. What stood out most was their willingness to communicate and follow things up quickly, making the whole experience feel straightforward and stress-free.
My experience so far has been extremely positive. The entire team are service driven with a sense of clear and kind professionalism. You'll find common sense here too. I feel they care about both sides of the relationship which is rare in this market. Of course I am lucky and have wonderful owners but they need to ensure their investment is managed appropriately and Gemma works across both sides very well to ensure long term, successful and harmonious outcomes are achieved.
Quick response, made the lease process very quick and easy, any questions have been answered promptly and easy to understand.
Very good service and very thoughtful
I had a great experience with Sapphire estate agents specially Sundar pokharel and Dirga kendel. They were very professional, friendly and responsive throughout the entire process. They managed to find suitable tenants for my property very quickly and kept me updated along the way. Their communication and efficiency were excellent, making the whole rental process smooth and stress-free. I really appreciate their hard work and would highly recommend them. Thank you for the fantastic service!
The agent was very helpful with questions and was very efficient with answering us.
They have been very responsive and professional in the way they have handled any repairs that has been requested. And prompt on with turning emails for communications. Very easy to talk to and informative when calling about any matters that needed to be addressed.
Georgia is very professional, responsible, and knowledgeable. I would recommend her to anyone looking to rent or sale their property.
I highly recommend Sundar Pokharel and the team at Sapphire Estate Agents. Sundar has gone above and beyond for me to get my property into market for lease. His communication, market knowledge, negotiation skills and professionalism have been exceptional. What I appreciated most was that Sundar was always just a phone call away whenever I needed assistance. He genuinely takes ownership, keeps you informed and works hard to achieve the best possible outcome. The property was leased at the very first open home, which speaks volumes about his market knowledge, presentation and leasing strategy. Sundar’s dedication and willingness to help well beyond what is expected of an agent is something I truly appreciate. His team at Sapphire is professional, responsive and, in my experience, one of the best real estate teams in Queensland.
Happy to help with any questions or issues that arise. Has great knowledge of the homes that are in their care. Very responsive too which I think is what sets them apart from others. This is the second time I've rented with the team and I couldn't be more pleased to be dealing with them again.
Based on most reviews in the last 12 months

Reviews in Queensland
Rented
For Rent
Tenant of 23 Josie Street, Flinders View
Chloe and kylie have been amazing from the very beginning. Kylie was very accommodating during the property walk through and application process. Chloe has been fast and efficient with communication regarding our move in.
Tenant of 8 Herd Street, Caboolture
Chloe(Leasing Officer) was absolutely wonderful. I had several questions and Chloe answered them all. Chloe help me to understand and explained the "Ailo"rent paying system & she said if I need anymore help to please contact her. Chloe & Kylie professionalism, knowledge & patience was very refreshing. Great customer service and I would highly recommend "Ray White Narangba" to family and friends.
State Winner
Queensland2026National Top 100
Australia2026City Winner
Brisbane2026Suburb Winner
Burpengary2026Suburb Winner
Caboolture2026Suburb Winner
Caboolture South2026Suburb Winner
Griffin2026Suburb Winner
Mango Hill2026Suburb Winner
Narangba2026
Reviews in Queensland
Rented
For Rent
Tenant of 9 Camelia St, Cannon Hill
My experience so far has been extremely positive. The entire team are service driven with a sense of clear and kind professionalism. You'll find common sense here too. I feel they care about both sides of the relationship which is rare in this market. Of course I am lucky and have wonderful owners but they need to ensure their investment is managed appropriately and Gemma works across both sides very well to ensure long term, successful and harmonious outcomes are achieved.
State Top 10
Queensland2026National Top 100
Australia2026City Top 5
Brisbane2026
Reviews in Queensland
Rented
For Rent
Landlord of 2/2 Goddard Street, Logan Reserve
We could not be happier with the exceptional service provided by our Property Manager, Sarah Morgan. Sarah is professional, responsive, approachable and genuinely committed to making property management stress free. Sarah communication is outstanding, always keeping us informed and responding promptly to any questions or concerns. We highly recommend Sarah to anyone seeking a trustworthy, knowledgeable and exceptional property manager.
State Top 10
Queensland2026National Top 100
Australia2026Suburb Winner
Greenbank2026Based on properties leased in the last 12 months

Reviews in Queensland
Rented
For Rent
Reviews collected on RateMyAgent will appear here
Reviews in Queensland
Rented
For Rent
Reviews collected on RateMyAgent will appear here

Reviews in Queensland
Rented
For Rent
Landlord of 6 Walsham Street, Bray Park
Having invested in residential property across Australia for 20 years, I am thoroughly impressed by the team at Image Property Aspley, especially Larissa Jermyn. When a complex switchboard maintenance issue threatened to run wildly over budget, Larissa stepped in with exceptional leadership and problem-solving skills. Through her sharp negotiation, she secured a full refund from a previous contractor and negotiated a substantial reduction on a separate inflated maintenance invoice. Her clear communication, initiative, and dedication to protecting her clients' yields are a breath of fresh air in the industry. She doesn't just manage properties, she actively advocates for owners. Highly recommended!
Tenant of 41 Summit Drive, Springfield Lakes
The whole process was easy. The communication was top notch and very quick. I was on a strict deadline of finding a home for my family and I and our home is perfect. We love it. I recieve regular emails with step by step instructions. I highly recommend your real estate agency to anyone looking for their next property. Thank you so much for making this process so easy for me. You guys rock!!!
State Top 10
Queensland2026National Top 100
Australia2026City Top 5
Brisbane2026Suburb Winner
Deception Bay2026Suburb Winner
Kallangur2026Suburb Winner
Lawnton2026Suburb Winner
North Lakes2026Suburb Winner
Zillmere2026