Agencies in South Melbourne, VIC, 3205

Caitlyn is a standout property manager—I highly recommend her to anyone considering Jas Stephens. She is highly professional, responsive and proactive—keeping us informed and consulting us on tenant selection, lease arrangements and maintenance matters. Her advice is thoughtful and practical. As interstate investors, we rely heavily on her strong local knowledge and judgement. A pleasure to deal with—she gives us full confidence our property is in excellent hands.

We couldn’t be happier with the service we’ve received from Jas Stephens, particularly, Nathan, our property manager. Looking after three of our properties is no small task, yet they make it seem effortless with their professionalism, responsiveness, and attention to detail. What stands out most is their proactive approach and genuine care for our investments. Recently, they secured a lease for one of our properties incredibly quickly and delivered a fantastic result, exceeding our expectations. It’s reassuring to know our properties are being looked after by someone who treats them as if they were their own. We highly recommend them to any landlord seeking exceptional property management services. Thank you for your continued support and outstanding work! ⭐⭐⭐⭐⭐

We are an older couple, interstate investors, and were with parent company- Edward Thomas since we bought our little investment property, and stayed with Jas Stephens as natural progression. Staff come and go, but we have found all are above average communicators, Gen Z a tad allergic picking up the phone before being texted/emailed. Overall not too bad, as our property manager Sarah is quite competent, and is supported by more experienced staff ( Sally is amazing), who understand the human side of business and need for personalised solutions when the occasion demands for it. On Balance, we would recommend Jas Stephens RE without any reservations.

Tony Yang and his staff are highly reliable, communication is excellent. They were able to find a good tenant in short span of time. Highly recommended. Thanks Tony and Wayne!

Big help from Esther, efficient and professional

The rental team is professional and efficient, only took a short time to rent out my property. I’m very glad with the service, highly recommended.

They were as responsive as it gets, I was never left with any questions that needed to be answered. They were really professional and knowledgeable, they make sure that they have both owner and tenant on mind, protecting both to the fullest extent. Recommended for sure!

Changeover from previous management was problematic. However a phone call resolved the Body Corporate fees issue.

I fell into the trap of not expecting too much from my previous managing agent - but was awakened from my slumber when the property remained untenanted for 3 months - and they told me it was due to the deficiencies in the property (which I had diligently maintained) and due to 'a decline in rental demand' (it had been tenanted over 95% of the time over previous years!). Moving my business to Harcourts Melbourne City was win-win for both parties. They just did their job professionally (without fanfare and unnecessary spin) and provided higher quality marketing/photography, better organised inspections, a more rigorous assessment of applicants, kept me fully informed of progress and really helped to resolve issues. To cut a long story short, they found a quality tenant for the property just over one week after it was readvertised under their banner. I look forward to Harcourts Melbourne City continuing to manage my property.