Robinson Property have provided me with great service and support, I was Sydney based and was unable to make it in person to the open house however they went out of their way to provide me with a virtual inspection and were readily available during the application process. The signing of the lease and collecting keys has been seamless and staff were very friendly throughout the process.
Robinson Property
I had a problem with the electricity connection. When I contacted my agent, they responded quickly, sent an electrician and resolved the problem before the evening. Appreciate that!
Robinson Property
We had a great experience with Robinson Property. Demi was extremely professional from the beginning to the end of the process. Always keeping us updated in a timely manner. We would recommend Robinson property to anyone!
Robinson Property
Erica and Karen are always there when needed and very helpful in answering my questions and finding the perfect tenants.
Robinson Property
I had a very poor experience with Robinson Property. Communication was very slow and at times, even non-existent. I was very underwhelmed with the level of care and attention I received as a Landlord. Despite promises of clear and consistent communication from sign-on, things deteriorated once the contract was signed. As an overseas resident, I was basically ignored many times by the management team. Even after communicating to them that I wanted to end the contract, there was no effort to rectify the terrible service I received. I tried to have them negotiate a lease renewal with my tenants and my manager Karen and Julie failed to make this happen, leaving me waiting for 2 weeks with no action taken. I had to change property management due to the terrible experience I had. Would not recommend Robinson at all. For the management fees being charged by this company, the service, and professionalism are lacking significantly.
Robinson Property
After desperately trying to find a rental in a heavily pressured market, Robinson had been our rescuers. Dealing with Robinson property felt effortless through the open house, rental acceptance and other inquiries and stages of the rental process. I would strongly consider Robinson property.
Robinson Property
The verandah was a health hazard, covered in pigeon poo, unusable. The agent blew it off when it was mentioned on inspection, but it was never cleaned. Tenant went through the channels to get body corporate to come out, clean verandah and install anti-bird spikes. The agent was clearly more interested in the next client then taking care of the one she had just secured.
Robinson Property
I've been using Robinson for my rental property for many years and have had a great experience, they always communicate well and call you if there is anything to discuss. They are always professional in their dealings. My experience has always been good I have had no bad experiences which them and would recommend them whole heartedly to anyone looking for a real estate agent to look after their investment property. If I ever get a new property in Newcastle or the surrounding suburbs I would definitely Robinson to manage the property.
Robinson Property
Clear communication, easy to deal with, friendly and efficient - not things I’d usually associate with real estates I’ve dealt with in the past. Everyone I’ve had an interaction with at Robinson has been polite, cheerful and very responsive to any requests or questions.
Robinson Property
Recently became the tenant of a property through Robinson Property, all of their communication has been thorough and prompt. No hassles at all, and an incredibly smooth process. Definitely recommend.
Robinson Property
Very responsive to emails, communicated in a highly professional manner, and were always kind and respectful. A smooth and easy process.
Robinson Property
Kylie Dennis has always been great wonderful at her job very professional we can see she enjoys her job
Robinson Property
