I've been with Petrusma for over 2 years now and just recently moved into a new rental property, also managed by Petrusma. The service is superb; communication was always clear and straight-forward which helped me know what I had to do in every step of the rental process. I'd highly recommend buying, selling or renting through them!
Petrusma Property New Town
I have, over the years, used property management services from a number of providers. Kendall at Petrusma is by far the best I've ever come across. So professional, fast, helpful, and onto it - I am so grateful for her. I can't recommend highly enough
Petrusma Property New Town
They’ve been really helpful over the time from signing contract to getting keys and are always contactable, which is really good. Prompt response really helps us tenant clarify issues asap and let us move on with our plans.
Petrusma Property New Town
I am an interstate landlord and can not be happier with the way Lisa Gifford from Petrusma has taken my property from the previous property managers and provided exceptional service. Her communication and ability to get what needs to be done completed in short time is exactly what a landlord in my situation needs.
Petrusma Property New Town
I worked with Kendall Lovell and Alex Lehman-Ware who were both fantastic. They were both super responsive which I found great given the amount of emails and calls they much receive in relation to rental properties. My whole experience was completely positive, thank you!
Petrusma Property New Town
Petrusma Property - Lindisfarne have given us excellent service in managing our first rental property. They have kept us informed with all aspects and made the process stress free.
Petrusma Property New Town
In the initial sign up we felt very comfortable in the level of communication and efficiency to respond. Promised we would have ownership over how much we wanted to deal with etc. Then they send you the "rate my agent" which I decided to wait til I felt I could truly comment. Here we go: Since being with them the initial inspection date was given wrong to tenant so they didn't expect us, and the agent was 45 minutes late, and only responded after I messaged to see where she was. Fails to answer phone calls, voice messages, sms and emails (blaming junk mail). Left messages with reception and it seems that communication and efficiency is no longer important. Very dissapointed. I had some inquiries about the initial set up of the banking etc and couldn't get through to my agent no matter what form of communication I tried. Have been let down on many occasions and don't feel like we can just trust them to look after things and we have to hassle them to see they've paid the utilities so we don't get an "overdue" again. Still waiting on them to post a document that they couldn't upload to the "propertyMe" app from when the tenant moved in - I've only asked 5 times now over several months... The tenant mentioned an issue at the inspection, we are happy and encouraging of getting it fixed - that was 2 months ago and I've not been invoiced, so assume it hasn't been done. This concerns me as I want the tenant to be happy to stay and extend, but if an issue isn't fixed when they ask, it may effect their willingness to extended the contract - so the agent is impacting my property negatively in many ways, I just wouldn't recommend. Got a Xmas card though that only was addressed to one of us, not to both owners. Generic and inpersonal.
Petrusma Property New Town
Petrusma Lindisfarne, the team are all super warm and welcoming and made my first rental experience super easy and straightforward. I look forward to interacting with them in the future!
Petrusma Property New Town
Petrusma have been wonderful with responding quickly to any queries and have been helpful in reaching solutions!
Petrusma Property New Town
What a pleasure it has been having Ruby as our property manager! So friendly and eager to help out where possible, communication is clear and has an engaging personality. Ruby acts with a sense of urgency and will go far in the real estate industry.
Petrusma Property New Town
Have loved the process with Petrusma, they were very organised and got our application turned around in a few days.
Petrusma Property New Town
Great service, fast quick and very responsive. Straightforward process.
Petrusma Property New Town
