Katherine assisted us through the whole process, making it easy and stress free. Her market knowledge, insight and professionalism were second to none and she was always available to answer and help with even the smallest of questions. I would not hesitate to recommend Katherine, and will definitely be using her services again in the future.
Katherine Olsen
Katherine's knowledge and understanding of the market and her tireless dedication to selling our property was exceptional. She was a great help when it came to the marketing and presentation of the property and had all the contacts that we needed to bring the property up to it’s full potential. From the day we signed with her to the resulting sale of our property just 5 days after the first OFI Katherine was constantly informing us of the ever changing situation and interest in the property along with advice on how to manage the many offers we received. We can't fault her dedication, knowledge and help in reaching the fantastic outcome that we achieved.
Katherine Olsen
Katherine is very professional and patient, she has helped a lot and I am very happy.
Katherine Olsen
很幸运选择了Lily作我们的售房中介，她不仅具备非常专业和敬业的工作态度，在合作中她展现了耐心，细致并提供了真诚的完美服务。我们对她的专业工作能力和个人素质非常满意，再次感谢！
Lily Liaw
My husband and I have purchased and sold about 25 properties over almost 3 decades. But we have never appointed a sales agent more than once until we met Katherine Yu a few years ago. Since selling our first property through Katherine, we have at last found someone whom we are comfortable with and who we can trust. It was the first time ever for us to feel confident that a sales agent is able to work for the vendor in many aspects. The whole sales process was the least stressful, compared to the earlier sales that we have experienced. The limitation of space here does not allow us to explain or demonstrate in completeness the way she operates and the various attributes that other sales agents lack, ie transparency, integrity, honesty, loyalty and more importantly, treating our property like her own. Through our experience, nothing seems to bother or upset Katherine too much. During the sale process, we changed from an auction campaign to private sale and then to sale by date. Katherine is gentle in nature, low-key in her sales approach but a quiet achiever. The final sale results speak for themselves. In general, many sales agents do make lots of promises in the beginning but fairly quickly tend to pressure vendors in a fairly aggressive manner to accept a much lower sale price. This review is in relation to the fantastic price that Katherine got for us in our second property with her. We have recently signed a Sale Contract & Vendor Statement for our third property with Katherine. For the benefit of vendors, it is a pity that there are not enough of sales agents like Katherine Yu. Besides her, we struggle to recommend other sales agents to family members and friends. Unfortunately for many vendors, they will not know of the sales process and/or the sales outcome until after the sales agency is appointed. As vendors, we are fortunate to have Katherine Yu as our sales agent and more importantly as a long-term friend, whom we are now able to recommend to others.
Katherine Yu
lily is a extremely hard working and professional agent , we were always kept updated on how our campaign was going . A very friendly person to have in your home . We would highly recommend her to anyone wanting to get the best result for their property .
Lily Liaw
I’ve never had an auction experience before and this is my first time bidding. I believe it was great customer service, professional and knowledgeable given by Katherine Yu.
Katherine Yu
Katherine worked tirelessly for the sale of my property. Professional in her approach during the entire campaign, her continuous feedback and updates during the campaign helped us to work together towards a successful sale. Her pre- and post-sale service was outstanding; that gave me assurance that my interest was in very good hands. 100% satisfied and you will be too!
Katherine Yu
We had very satisfied experience and result while the purchasing with Lily as our contact agent. We have attended open for inspection several times while the campaign, Lily has provided full support anytime we needed. Lily was very patient and corporatable through the pre-auction inspection. The service for the period before settlement was outstanding, her coordination was efficient as a result we could settle the house in a month time without any hassle. We are really thankful that we were purchasing the property with Lily Liaw @ Biggin&Scott Glen Waverley.
Lily Liaw
Lily's understanding of the Vermont/Vermont South market is exceptional. Together with her overall market knowledge, we knew we were in good hands from our very first meeting. We really appreciated the time she took to listen and answer any questions we had throughout the process. The successful outcome on auction day was due to Lily's hard work, professionalism and advice. Would highly recommend Lily.
Lily Liaw
Lily had a real challenge to re-energise our auction campaign as we had previously engaged an agent who was inept. Thus, we were re-entering the market after our property had already been poorly handled. Lily exceeded our expectations and provided us with a positive experience as she was outstanding in several key areas that provided us with a successful auction campaign and outcome. They are: * Strong communication skills - written and verbal * Transparency and honesty * Full understanding and knowledge of the market * Ability to connect and maintain relationships with different type of buyers (e.g. cultures, age etc) * Has genuine care on the impact and outcome i.e. wants to achieve the best outcome for the vendor * High work ethic * Flexible with time * Provide constant updates e.g. realestate.com.au reports, open home reports * High level of attention to detail to achieve maximum impact and results e.g. staging and photos Under difficult circumstances and with the state of the current market, Lily delivered on every level and exceeded our overall expectations. I would highly recommend Lily to sell your home. If we didn't engage Lily when we did, our home would still be sitting idle on the market.
Lily Liaw
I am an overseas investor who has very little experience and knowledge in selling property in Australia . My apartment was managed by the residential agent recommended by the developer and by default I had entrusted the same agent to help to sell my property . I have received close to no feedback and nothing moving forward for the 5 months the apartment been listed under them. Frustrated with the lack of response, I turn to Katherine, who was recommended by my Singaporean friend who used her service when they firstly relocated from Singapore. Katherine has been very responsive, providing me with all the information of my apartment , the area and the market since day 1. She had also been diligently carrying out the marketing activities ,which includes several open home event to showcase the apartment to interested parties. She kept me posted on the events, and I was up to date with information on what is going on for the sales activities of my apartment. Katherine is very thorough and professional, she even helped me to follow up with my solicitor, and also sorted out the documentation error that my solicitor made in their paperwork. I received the purchase offer for my apartment and managed to sell it within 2 months of engaging Katherine's service, with a price that I am very happy with. All this will not be happening with her, I am very pleased with her service and will have no hesitation to recommend her service to anyone who is buying or selling properties in Australia !!
Katherine Yu
