Susan James proved to be an excellent facilitator when we were looking to find our new home. At our first visit to the property, we were impressed by Susan's calm and professional manner. After showing us through the property she allowed us time to absorb its pros and cons. In our follow-up dealings Susan's sense of integrity and genuine care came to the fore. At all times she actively listened and directly answered our questions. Nothing was too much trouble. As a direct result of Susan's approach, when we made our decision to make an offer to purchase, we did so with a sense of confidence.

Susan James

star   4.9   (401 reviews)

Have known Susan for a few years (as a buyer) and she was always a straight shooter & a genuine person to deal with. More recently as a seller, her steely, efficient and straight forward approach to the transaction, whilst ensuring our demands were met, made our sale process very quick and problem free. The sale went through after 3 home opens (1 week!). She made herself available whenever required “to get the job done” (probably at the sacrifice of family time) but she always made you feel like a partner and not a client in the transaction. Michelle her offsider also ensured Completion occurred without a hitch. Thanks Susan , Michelle & duet!

Susan James

star   4.9   (401 reviews)

Susan and Sharon were exceptional to work with in every sense of the word. The sales process was particularly sensitive for us following the unexpected passing of our father, but Susan’s consideration and thoughtfulness throughout were deeply appreciated. Her guidance and assistance putting us in touch with the right people to get the home ready for market were invaluable, and she was committed to finding a buyer whose passion for our father’s home was meaningful to us; whilst at the same time achieving a price and terms we were (more than) comfortable with. It's a rare and genuine pleasure to work with someone who takes such pride in their work, and whose commitment to their clients is so palpable. I want to acknowledge, too, that we faced some very particular challenges from a strata perspective, and both Susan and Sharon were relentless (but always polite) in helping us overcome these obstacles. Susan truly deserves the accolades and success she enjoys. I could not recommend her more highly if you are seeking an intelligent, experienced and confident agent for your property.

Susan James

star   4.9   (401 reviews)

Susan and Sharon were a great team. They were incredibly respectful of mum and dad as they prepared to leave their home of 35 years. Nothing was too difficult as we prepared and then presented the house in the best possible way for the new owners. Their communication through the process was first class.

Susan James

star   4.9   (401 reviews)

We have known Susan for many years and didn't hesitate in choosing her as the agent to sell our apartment in Subiaco. We had two previous occasions where we successfully bought and sold properties with Susan who was thorough and attuned to the market. Susan is a friendly, knowledgeable and focussed professional who was enthusiastic in marketing our home. She communicates extremely well and provides great follow up on viewing appointments. With her in-depth knowledge of the western suburbs, she was able to assist us in purchasing an off market unit which suits our needs perfectly. Thanks to Susan and Sharon for a professional and enjoyable sale and purchase experience.

Susan James

star   4.9   (401 reviews)

We were very happy with the way Susan handled the sale of our parents’ house which was full of memories. Susan was very efficient, friendly and professional with excellent knowledge of the local area and the current market. Thanks to Susan and her team the whole selling process went through very smoothly. Eric Tocock and Joy McGilvray, 11 Garden Street, Swanbourne

Susan James

star   4.9   (401 reviews)

We approached Susan about a year prior to the actual time we put out house on the market. We approached Susan as she was known as a Claremont specialist and knew our area well. Susan was very generous with her time and advice even though it was not a guaranteed listed at the time. She advised us well on what was required to bring the house to market and the timing of bringing it to market. Closer to the suggested market time, she was informative of the current market conditions and realistic in her advice. She told us what we needed to hear rather than artificially talking up the property for a listing. Thus we felt informed and had realistic expectations going into the marketing campaign. We also found her fees reasonable. Susan and Sharon (her colleague) engaged positively in the pre-marketing period whilst we were getting the property for sale. Susan and Sharon successfully organized the staging and marketing plans. The sales period went well with a brief (about 2 weeks) but intense period of attracting a large amount of interest and then identifying the qualified serious buyers and final contenders. Susan brought the sales period to a head with a fair open negotiation with the final contenders. We were very happy with the result and glad that the new owners are also happy with their purchase. Susan and Sharon dealt with the 'post accepted offer/pre settlement period well in a fair/open manner. Susan has then been available 'post settlement' to deal with final minor items of negotiation. We are very happy to recommend Susan James to future buyers looking for an agent in her specialist area of Claremont and surrounds. John and Natalie Lewis

Susan James

star   4.9   (401 reviews)

Susan has by far been the best agent we have dealt with. Susan and her team respond very quickly to all communications and go the extra mile to assist with all aspects of the process. Susan with her excellent local knowledge of the western suburbs was able to market the property effectively and ended up getting us the more than what we expected for the property due to her excellent negotiation skills. Susan and her team were an absolute pleasure to work with.

Susan James

star   4.9   (401 reviews)

Susan James is the number one agent in this street and in the area. Her professional advice and understanding were beyond comparison. She adviced staging which greatly help selling my property. I asked for a long settlement date and she provide this. The whole process was generally stree free [ except for the cleaning] and achieved with a minimum of fuss. No one in this area is a better agent and achieved the best result in less than a week. Well done Susan James.

Susan James

star   4.9   (401 reviews)

Susan is a hard-working, high energy delightful person. She is backed by an excellent efficient team which was a huge help in sorting all of the annoying little things that have to be attended to in selling a property. We achieved a great price because she worked hard in negotiating the sale. Look no further if you are after the best agent.

Susan James

star   4.9   (401 reviews)

We had a wonderful experience with Susan selling our home. We were very happy with her service; she was friendly and professional and met the price expectations that we set for our home. It was a big decision to sell and having Susan's experience and advice really made the process easy with no stress. She helped us work out what we needed to do to prepare the house and gave us great advice so that we could present it the best way possible.

Susan James

star   4.9   (401 reviews)

Before meeting with us Susan had done her homework on our home . She had reviewed and looked at our home prior to our purchase of it . She was aware we had done a renovation and with genuine enthusiasm we walked her through what we had done . Susan always gave positive feedback and we felt we could trust her with our most valuable asset .We would recommend Susan as she is professional, personable and a good person to work with .

Susan James

star   4.9   (401 reviews)