Very responsive and kept us informed with regular updates when property was being advertised for leasing. We knew exactly when open homes were, when applications were submitted. Found Helen Munro to be great at the process of having our property leased.
Helen Munro Property
From the very first phone call we knew we were in good hands with the team at Helen Munro Real Estate. This is out first investment property and given we are based in Melbourne it was a huge leap for us to purchase in Townsville. We wanted our property to be managed by locals who know the Townsville rental market, what works and can deliver value for money. Our two properties were rented to quality tenants in three weeks. We are very happy with the results and the advice we received from the management team at Helen Munro Real Estate. Communication has been excellent with our numerous questions answered quickly and professionally. We really appreciated the smart advice on where to spend money improving the properties to attract quality tenants. And it worked. While we've had a few repairs to be carried out, the property management team at Helen Munro Real Estate have made this a hassle free process. They took care of everything; from quotes through to liaising with the tenants over access. They have made owning an investment property from 2,500 kilometres away stress free. We have no hesitation in recommending Helen Munro Real Estate as managers for your valuable investment property in Townsville.
Helen Munro Property
Really easy process and good communication.
Helen Munro Property
The team works well together and to a high professional standard. We know what’s happening and when, and we trust the advice we’re provided. Market knowledge is excellent and the team have a strategy to maximise our returns. 100% recommend
Helen Munro Property
I was very pleasantly surprised when I went to receive the keys for my new rental, the lovely lady at the reception desk was super organised with print outs of easy communication pathways. I’ve noticed Helen Munro also replies quickly to any emails I may send unlike previous realestates I’ve been through.
Helen Munro Property
My partner and I recently applied for a rental for the first time through Helen Munro Property and McKinley was an absolute pleasure to work with. He always kept us informed with our application process and went above and beyond to help us get our rental referrals from previous agents in a timely matter so our application was submitted on time. We highly recommend McKinley and the Helen Munro Team, and look forward to connecting with them more once we move in.
Helen Munro Property
Very professional and experienced team providing right advice and guidance.
Helen Munro Property
Listing of the property was easy to find and get information on. Inspection time was convenient and informative. Communication with the managers and application process was very smooth and proactive . Staff were very informative and polite in regards to application process
Helen Munro Property
Very good to deal with and very helpful
Helen Munro Property
The team at Helen Munro have been the best to deal with. Very clear with the whole process and always let me know where it was up to and also proactive in getting things done.
Helen Munro Property
Outstanding experience from start to finish. The team managing my investment property are professional, proactive, and genuinely care about protecting and growing my investment. Communication is clear, issues are handled promptly, and nothing ever feels like too much trouble. It’s rare to find agents this reliable and switched on. Highly recommend to any investor wanting peace of mind and excellent results.
Helen Munro Property
The property at 4A/4B Arila Street, Cranbrook was recently sold, and the experience with Tracy Chrome and the Helen Munro Property team was excellent throughout the ownership period. The rental team, maintenance team, and support provided during insurance claims were consistently helpful, responsive, and professional. The level of care and service made the entire process seamless and reassuring. Every interaction reflected a genuine commitment to their clients, and it is clear that the same high standard of service will continue with the new owners. It was a pleasure dealing with Helen Munro Property, and there is no hesitation in recommending Tracy and her team. Hopefully, paths will cross again in the future. Wishing the team a wonderful Christmas and New Year.
Helen Munro Property
First National Townsville
