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Our reviews

  5  
604 reviewsacross 34 different locations, showing 12.
Our qualities as told by our client reviews: reliable, responsive, friendly, supportive, honest, clear communication, local expert.
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Buyer review
Dreams do come true
almost 6 years ago
Dreams do come true

We had been working with James for awhile, looking at many houses to suit our needs. Over this journey I feel James understood our desires even better than us! He began showing properties to us that we had originally dismissed for various reasons. A long story short, we ended up with a true dream property that we can call home forever. We cannot thank James enough for his dedication and work, well beyond the scope of any agent I have encountered. We even feel we have honestly made new friends over this crazy year with James and his wife Deb.

James Merchan

James Merchan

  4.9   (387 reviews)
Seller review
Excellent job
almost 6 years ago
Excellent job

James sold our place in incredibly difficult circumstances with an incredibly amazing result. I couldn't recommend him and his team enough

James Merchan

James Merchan

  4.9   (387 reviews)
Seller review
James merchan review
almost 6 years ago
James merchan review

Extremely knowledgeable about prices, was excellent with communicating updates & highly professional.

James Merchan

James Merchan

  4.9   (387 reviews)
Seller review
Absolute pleasure
almost 6 years ago
Absolute pleasure

Ben had all of the market information and data prepared prior to our initial meeting. He was well prepared and honest in what to expect. He had gone above and beyond our expectations to ensure all of our needs were met and to achieve the best possible outcome. His communication through the whole process was outstanding, he always kept us up to date with potential buyers and any properties in our area of their outcomes. Highly recommended.

Ben Cadd

Ben Cadd

  5   (37 reviews)
Seller review
An Honest Hardworking Agent with Incredible Local Property Market Insight
almost 6 years ago
An Honest Hardworking Agent with Incredible Local Property Market Insight

Adam is a hardworking and honest agent with incredible insight into the local property market. Adam genuinely listened to us, not only about the value of our property but about the lifestyle and quality it offered. He gave us an honest indication of the price we could achieve and then went about creating a dynamic campaign to make it happen. Adam was always available to speak with and communicated any updates as they occurred. He not only took into account our desired outcome, but had a genuine interest in finding the best possible outcome for the buyers as well. An all round nice guy, personable and professional, we highly recommend Adam whether you are selling or looking to buy!

Adam Hanley

Adam Hanley

  4.9   (134 reviews)
Seller review
25 Plummer ave Frankston
almost 6 years ago
25 Plummer ave Frankston

Very professional everything made easy wonderful advertising and video fantastic staff D

James Merchan

James Merchan

  4.9   (387 reviews)
Buyer review
The best agent I’ve ever dealt with
almost 6 years ago
The best agent I’ve ever dealt with

The team at Impact know how to market a property authentically - every one we visited was a true reflection of what we saw online. And if we weren’t sure whether to make the journey down to view something, all we needed to do was call and we were given an honest point of view. It was easy to build a relationship with John, Ronnie and James through phone calls, texts and face to face viewings. They gave us the heads up on our now home and have made it really easy to view, make an offer, close the deal and arrange further viewings. We also feel confident in schools and facilities in the area, no question was too much for them to answer. I really couldn’t recommend highly enough. This team are the least sales orientated estate agents I’ve ever met. A true delight to work with.

James Merchan

James Merchan

  4.9   (387 reviews)
Seller review
Great Experience selling our home. I highly recommend James Merchan
almost 6 years ago
Great Experience selling our home. I highly recommend James Merchan

James is a Real Estate agent very knowledgeable about the areas he services. James is someone I would feel comfortable buying a house from so it was easy to choose him to sell our home. He is highly regarded in our local neighbourhood and I have only positive things to say. Our home sold off market within a few hours of it's first preview with multiple offers...extremely happy.

James Merchan

James Merchan

  4.9   (387 reviews)
Buyer review
Effecient : Friendly
almost 6 years ago
Effecient : Friendly

James is a very approachable professional. Follows up with people and keeps you informed.

James Merchan

James Merchan

  4.9   (387 reviews)
Buyer review
A perfectly positive and honest experience.
almost 6 years ago
A perfectly positive and honest experience.

After 2 years of looking for a house with a few close calls, buying a house through James was the most pleasant, honest and easy experience - a perfect way to purchase my forever home. Nothing was a problem, there was no game playing, he just represented the vendors steadfastly, honestly, and clearly. He understood the property and the area well, answered any questions I had, was always punctual and never rushed me through the property. His team was just as good - incredibly pleasant and efficient, nothing was a problem. I could not rate James or the team more highly, and I'm so pleased that I purchased my home from them. I would recommend them both for vendors and purchasers.

James Merchan

James Merchan

  4.9   (387 reviews)
Buyer review
Found Adam yo be Honest and professional
almost 6 years ago
Found Adam yo be Honest and professional

My experience with Adam is second to none he was always very professional always keeping me in the loop in what’s coming up values of properties. I highly recommend Adam for your next purchase

Adam Hanley

Adam Hanley

  4.9   (134 reviews)
Buyer review
Recently bought through James.
almost 6 years ago
Recently bought through James.

Honest agent that doesn’t waste your time. Would recommend

James Merchan

James Merchan

  4.9   (387 reviews)
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Impact Realty Group Mount Eliza | Frankston
Contact Impact Realty Group Mount Eliza | Frankston
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