As we were absent in Qld during the marketing process we were unable to deal with any physical details of the preparation of our property for sale. Phil stepped in and went above and beyond any expectations we had and managed all aspects of the process from start to end on our behalf. He made a difficult process seem easy and is to be highly commended. We have no hesitation in recommending Phil to anyone who wants a reliable, efficient and professional experience in real estate.

Phil Rooke

star   4.7   (41 reviews)

When I choose Luton for the sale of my property I made the right choice. Mark Forbes has shown outstanding skills in advising me on sale oprions, outlining the property market in the area, identifying the strengths of my property, communicating and negotiating with potential buyers, describing my property in advertisements, presenting its many desirable features and always treating me and prospective buyers with utmost respect. Mark is a very professional Real Estate Agent who can communicate and deal effectively with people from diverse social and cultural backgrounds and always shows patience, consideration and tact. In moments of deep anxiety associated with this big choice of selling my property, Mark has been very understanding and supportive and has assisted me in all stages of the process showing great professional and personal skills. I am most grateful to Mark.

Mark Forbes

star   4.8   (25 reviews)

Working with Charlie was good... communication was good ... we were able to manage expectations and the logistics of selling the house went well. More importantly we felt that Charlie was committed to selling the house for the right price and was able to bring buyers and sellers together. Every one walked away happy.

Charles Blackney

star   4.9   (42 reviews)

Charlie Blackney and team assisted us in selling our Aranda property recently. I am happy to recommend Charlie and his associates to anybody considering selling their property. Their market knowledge and commitment to the job ensured a great result for us. It was a pleasure working with the Luton Belconnen team.

Charles Blackney

star   4.9   (42 reviews)

I wish to thank you Charles for all your help with the sale of my home in Dunlop. You are a great agent! I always felt comfortable,you gave honest advise, you have a positive attitude & kind nature, you were very helpful with recommending good tradesman to help with the presentation of my property.Your communication & feedback was excellent & you keep me up to date throughout the entire process.I will certainly be recommending you to friends& family who are wanting to sell.I appreciate all your help in getting me a great result. Kind regards Darryl Smith

Charles Blackney

star   4.9   (42 reviews)

My partner and I were really happy working with Charlie negotiating the purchase of our new house. The difficulty for agents is getting the best price they can to fulfill their obligation to their client, while at the same time creating a good experience for the purchaser so that they feel happy about the process and the outcome. We’ve had some negative experiences as buyers in the past but were surprised and pleased that Charlie was open, honest and fair with us though-out the process, while still ensuring he upheld his obligations to the sellers. He was particularly good at explaining his approach and why he thought his approach was fair and reasonable for all parties involved. He’s a rare find in the real-estate game in our minds.

Charles Blackney

star   4.9   (42 reviews)

This note is to acknowledge your good work in securing the sale of our place in Aranda. The reason we chose you as our agent is that you were very measured in your presentation to us of how the place would be marketed and the possible price range. There was none of the hype that can sneak in to close a deal. All we got was good advice and a realistic assessment of our house and what we could expect. After we signed the deal we were particularly impressed by your reliability and honesty. If you said you would do something at a particular time that is what happened. You were also sensitive to what we wanted in how the place would be presented. There was no pressure to accept something that we were not completely happy with. We came to trust your advice and your assessment of how buyers were reacting. The process was stress free. We will certainly recommend you to our friends who may be looking to sell. Again our sincere thanks. Denise and John

Charles Blackney

star   4.9   (42 reviews)

We were very happy with the service provided by Charlie in selling our home. From the initial meeting he was professional and courteous, providing sound advice and keeping us well informed throughout the sale process. In what was a very stressful time for us with new born twins, a toddler and moving interstate, Charlie went out of his way to make everything as smooth and easy for us as possible. It was always a pleasure to have him in our home. Charlie's hard work in securing buyers was reflected in our home achieving the highest price for a three bedroom home in Canberra for 2015. We would be very happy to recommend Charlie to anyone looking to sell.

Charles Blackney

star   4.9   (42 reviews)

Now that the sale is completed, I wanted to say how very pleased I was that you were our agent. Luton’s have been thoroughly professional, keeping us fully informed about the process, what was happening and what to expect at each stage. You, personally, did an excellent job, going the extra mile to ensure everything ran smoothly. Since I don’t live in Canberra, I appreciated your assistance with recommending and organising tradespeople, for instance for plumbing repairs, tidying the garden and readying the house for sale. Your advice on whether and when to auction was spot on, and your hard work on following up after open houses ensured we had plenty of bidders, and indeed an outstanding sale. I would be pleased to recommend you to anyone needing an estate agent. Phil Waite

Charles Blackney

star   4.9   (42 reviews)

I responded to a letter drop by Charles offering a valuation of my house and after attending some of his open homes and auctions in Aranda I had no hesitation in calling him. I felt comfortable with Charles and the valuation proved to be realistic and the subsequent marketing proposal comprehensive. The resulting marketing was wide ranging and effective, resulting in high numbers of inspections and sale of the property on auction day. Charles provided expert and detailed advice on the preparation of the house for display and subsequent post-sale inspection. Support during the settlement period was outstanding. I strongly recommend Charles for his diligence and expert guidance particularly during the sale to settlement period. Jim Ferguson

Charles Blackney

star   4.9   (42 reviews)

Dear Charles, I wish to thank you for your efforts with the recent sale of my property at Crace. It was a great relief when it sold so quickly, despite the fact that I had not found a suitable home to purchase at the time. Your expertise kept the interested party on hold, until I found my new four bed town house. It was a very difficult time for me coping with a fractured right wrist and the loss of my job, but I still battled on and carried out my dream, and thanks to you for your encouragement and empathy during that awful time. You have a positive attitude and a calm nature, both qualities needed to be a good Estate Agent. I am deeply grateful for all you have done with the marketing of my property e.g. a well -planned sales strategy ensuring wide market coverage. Your communication and feedback skills are tops, always answered my calls, and if unavailable, returned calls. If I hear of anyone putting their house on the market, I will certainly recommend you Charlie. I know you will do a great job, ensuring the vendor gets the right price for their home. Warm regards Mairead Thomas

Charles Blackney

star   4.9   (42 reviews)

Dear Charlie, Thanks so much for your help in selling my property in Macquarie. I talked to a number of Estate Agents as I pondered selling in early 2016, but from the beginning of the process I was impressed by the way in which you responded to my questions regarding the enterprise and the comprehensive overview you always gave of market conditions etc. Having decided to work with you it became clear immediately that it was the right choice. Your experience and insight were important in evaluating how things were going in the period leading up to auction and on the day itself your capacity to negotiate a deal with the eventual buyers was crucial. Throughout the selling experience I appreciated your honesty and realism and it helps considerably that you are a likeable and intelligent man with a really positive attitude and character. I would have no hesitation in recommending you to anyone seeking help with real estate matters in the future. Thanks again and best wishes, Jim George

Charles Blackney

star   4.9   (42 reviews)