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Our reviews

  4.9  
318 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: friendly, reliable, supportive, responsive, honest, local expert, clear communication.
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Buyer review
Great Agent
7 months ago
Great Agent

Mel is a very approachable Agent, always with a smile. She is very attentive to all your needs as a buyer & has great knowledge of the market. Any question or concern you have, Mel will do her best to get a solution for you. Go & speak with Mel today for your next purchase!

Mel Ghali

Mel Ghali

  5   (19 reviews)
Buyer review
Wonderful positive empathic energy, would buy from Mel Ghali again :)
7 months ago
Wonderful positive empathic energy, would buy from Mel Ghali again :)

Mel is fantastic, I'm a 1st home buyer and Mel provided me with so much insight and guidance on the property purchase process, and shared her market knowledge openly. She's always available, is really responsive, listens, responds intelligently and does what she promises. Her help throughout made my purchasing experience as smooth, stress-free and exciting as it can possibly be. Overall it took me about 12 months of browsing, then 4 months of intensive property searching and evaluation to finally land on the property that Mel helped me buy. Some other local agents have been really good, but Mel is just a natural with her combination of vibrant personality, knowledge, organisation and follow-through. Her team also worked so quickly to align on anything we needed (paperwork, agreements, information, modifications, amendments, you name it), never got a delay. I never felt pressured to close, or rushed to buy, Mel ensured this was the right property for me. Having said that, once I'd decided to buy, Mel and her team's execution was perfect and on-time. If I'm ever selling or buying again, I would definitely call Mel first.

Mel Ghali

Mel Ghali

  5   (19 reviews)
Seller review
Strong market knowledge, effective communication skills, and a high level of professionalism.
8 months ago
Strong market knowledge, effective communication skills, and a high level of professionalism.

The agent has a deep understanding of the local real estate market, including trends, pricing, and neighborhood dynamics. He responds promptly to inquiries via phone, email, or messaging platforms, keeping clients informed throughout the buying or selling process with regular updates, maintaining honesty and transparency in all dealings, providing clients with realistic expectations.

Paul Pettenon

Paul Pettenon

  5   (88 reviews)
Buyer review
A Truly Supportive Agent Who Goes the Extra Mile
8 months ago
A Truly Supportive Agent Who Goes the Extra Mile

Mel has been absolutely fantastic throughout the whole process of helping me find the right apartment for my family. Her outstanding patience made the whole experience so much easier, and she even took the time to share creative ideas on how I could make small renovations to really turn the apartment into a home. She is professional, approachable, and always quick to respond to any questions I had. I really appreciated her clear communication and genuine care in making sure I found the right place for my family. I couldn’t be happier with the service she provided and would highly recommend Mel to anyone looking for a reliable and supportive real estate agent.

Mel Ghali

Mel Ghali

  5   (19 reviews)
Seller review
Sales of Property
8 months ago
Sales of Property

Paul is very authentic and genuine. He is professional and extremely pleasant to to deal with. Although it was a difficult sale, perseverance by Paul & Danie finally clinched the sale. I would highly recommend Paul and Raine & Horne, Concord.

Paul Pettenon

Paul Pettenon

  5   (88 reviews)
Seller review
Six Stars for Sure!
8 months ago
Six Stars for Sure!

I simply couldn't fault Paul and his team who worked very closely with me through the sale of my elderly aunt's house in Concord. I needed an agent with experience, knowledge, skill and, most importantly, with integrity so that I wouldn't set the wrong expectations with my aunt or other family stakeholders. Very early on in the campaign I knew I'd chosen the right agent with Paul whose approach to the sale was impeccable. In short, Paul and the entire team at Raine & Horne Concord made great things happen that far exceeded my expectations. Highly recommended.

Paul Pettenon

Paul Pettenon

  5   (88 reviews)
Seller review
Beyond expectations
8 months ago
Beyond expectations

Paul and his team sold our property within a very tight time frame at a price we were more than happy with. They kept us informed on the progress every couple of days and we couldn't have asked for better communication. The team is exactly that - a team. They work and communicate well and include the vendor within that teamwork. More than happy to recommend them.

Paul Pettenon

Paul Pettenon

  5   (88 reviews)
Seller review
Exceeded expectations
8 months ago
Exceeded expectations

Mel and the team are total professionals. We were kept in the loop at all times during the sales process and were more than happy with the outcome. Highly recommended

Mel Ghali

Mel Ghali

  5   (19 reviews)
Seller review
Professional, Responsive & Kind
10 months ago
Professional, Responsive & Kind

As a seller located overseas, Mel and the team at Raine & Horne Concerd were invaluable in achieving the sale of my property in a professional and responsive manner. They went above and beyond to assist me to complete not only the sale but also other tasks that were difficult for me to accomplish from afar and during a quite stressful period for me. I highly recommend Mel and Raine & Horne Concord for their kindness, flexibilty, problem solving skills and excellent level of communciation.

Mel Ghali

Mel Ghali

  5   (19 reviews)
Buyer review
Exceptional Service
10 months ago
Exceptional Service

Paul provided exceptional service throughout the entire process of buying our home. He was honest, approachable, and professional and was very responsive to enquiries and requests. We are very glad we had Paul as the agent to work with.

Paul Milkovic

Paul Milkovic

  4.9   (177 reviews)
Seller review
Real Estate Agents that care
11 months ago
Real Estate Agents that care

We are truly thankful for your remarkable honesty and professionalism, inspiring the team to do their best. Thank you for all that you did during the difficult time of selling the family home after 80 years.

Paul Pettenon

Paul Pettenon

  5   (88 reviews)
Seller review
Returned service
11 months ago
Returned service

Sold our family home to us 22 yrs ago , loyalty and friendship and his professional ethics was a guarantee to sell our home now ! Cheers Paul .. wishing you continued success !!!

Paul Milkovic

Paul Milkovic

  4.9   (177 reviews)
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