Raine & Horne Mackay

Meet the team

Get to know the 5 property managers at Raine & Horne Mackay.

Vivienne Craigie

Property Manager

About Vivienne

Vivienne comes with 10 years experience which started in Moranbah in 2012, she engaged good relationships between landlords and tenant. She started off as a bond cleaner which gave her an insight of what to expect within this industry, learning what standards are required and then moving into securing a position as a receptionist. She worked her way to becoming a property manager with all the skills, customer service and great knowledge of being in this role. Always hands on and happy to help, to ensure all clients concerns are tended to in a timely manner 2025 Awarded as a Silver Member into the Raine & Horne Chairman's Club - Property Management.

Caitlin Hoffmann

Property Manager

About Caitlin

With over 13 years of experience in the real estate industry, Caity brings a wealth of knowledge and professionalism to their role as a Property Asset Manager. After returning to Mackay, a timely introduction to the property sector sparked a passion that has guided their career ever since. Caity is known for building strong, lasting relationships with property owners, tenants, and trusted trades, and is committed to delivering exceptional service while ensuring the optimal performance and long-term value of every property under management. Outside of work, Caity enjoys spending quality time with their family, which brings balance and joy to their busy professional life.

Melissa Quilliam

Property Manager

About Melissa

Melissa is a Property Manager at the Mackay office. 2025 Awarded as a Silver Member into the Raine & Horne Chairman's Club - Property Management.

Joy Pittaway

Assistant Property Manager

About Joy

Joy is an Assistant Property Manager at the Mackay office. 2025 Awarded as a Silver Member into the Raine & Horne Chairman's Club - Property Management.

Kylie Gillham

Assistant Property Manager

About Kylie

Kylie is a Mackay local with 29 years experience in Property Management on the Gold Coast and here in Mackay. Her career focus, all of her working life has been Property Management and she enjoys the different challenges each day brings. She believes in open and positive communication with her colleagues, clients & customers and has maintained positive outcomes. Kylie’s formal education, professional Property Management and personal development training and life experience assists her clients achieve the highest returns on their investment properties.

About us

We're a locally owned and operated business that has been servicing Mackay and the surrounding suburbs since 1998. Our dedicated and hardworking team live and breathe real estate and know how to provide exceptional service to ensure a premium result is achieved for you. Our Principal Des Besanko has been involved in real estate for a number of years and is no stranger to a tough market.

Tenant review

20 days ago

Super helpful

Very helpful and has been amazing to deal with

Raine & Horne Mackay

(2 reviews)

Tenant review

25 days ago

Excellent

Raine&Horn provided an outstanding experience. They were incredibly helpful, always prioritizing my needs and walking me through every detail with absolute clarity. Their dedication ensured I felt fully informed and supported every step of the way.

Raine & Horne Mackay

(2 reviews)

Tenant review

about 1 month ago

Rapid Assistance in a tough time.

Have rented with R&H twice now. The property management team are wonderful and understanding. Standouts in a tough game known for hard hearing and hard hearts. None of that here.

Raine & Horne Mackay

(2 reviews)

Tenant review

about 2 months ago

Raine & Horne Mackay Made Securing a Rental Smooth and Stress-Free

I would like to sincerely thank the team at Raine & Horne Mackay for their assistance in helping me secure a rental property during what can often be a very competitive and stressful process. From my initial enquiry through to the finalisation of the lease, I found the team to be professional, approachable, and genuinely committed to assisting me. Communication was clear and timely, and I appreciated the willingness to guide me through each step, ensuring I understood the requirements and expectations. What stood out most was the team’s responsiveness and friendly manner. In a rental market where timely communication and reliability are critical, their consistent follow-up and support made the experience far smoother than anticipated. Based on my experience, I found the service to reflect many of the positive qualities often associated with Raine & Horne offices, such as professionalism, helpfulness, and strong client focus, which are frequently highlighted in client feedback. () While the broader industry can sometimes receive mixed reviews, it is clear that the Mackay team is committed to delivering a high standard of service and a positive client experience. I would not hesitate to recommend Raine & Horne Mackay to anyone seeking assistance with rental properties, and I appreciate the effort the team invested in helping me find a suitable home. Thank you again for your support throughout the process.

Raine & Horne Mackay

(2 reviews)