Raine & Horne Mackay

Meet the team

Get to know the 5 property managers at Raine & Horne Mackay.

Vivienne Craigie

Property Manager

About Vivienne

Vivienne comes with 10 years experience which started in Moranbah in 2012, she engaged good relationships between landlords and tenant. She started off as a bond cleaner which gave her an insight of what to expect within this industry, learning what standards are required and then moving into securing a position as a receptionist. She worked her way to becoming a property manager with all the skills, customer service and great knowledge of being in this role. Always hands on and happy to help, to ensure all clients concerns are tended to in a timely manner 2025 Awarded as a Silver Member into the Raine & Horne Chairman's Club - Property Management.

Caitlin Hoffmann

Property Manager

About Caitlin

With over 13 years of experience in the real estate industry, Caity brings a wealth of knowledge and professionalism to their role as a Property Asset Manager. After returning to Mackay, a timely introduction to the property sector sparked a passion that has guided their career ever since. Caity is known for building strong, lasting relationships with property owners, tenants, and trusted trades, and is committed to delivering exceptional service while ensuring the optimal performance and long-term value of every property under management. Outside of work, Caity enjoys spending quality time with their family, which brings balance and joy to their busy professional life.

Melissa Quilliam

Property Manager

About Melissa

Melissa is a Property Manager at the Mackay office. 2025 Awarded as a Silver Member into the Raine & Horne Chairman's Club - Property Management.

Joy Pittaway

Assistant Property Manager

About Joy

Joy is an Assistant Property Manager at the Mackay office. 2025 Awarded as a Silver Member into the Raine & Horne Chairman's Club - Property Management.

Kylie Gillham

Assistant Property Manager

About Kylie

Kylie is a Mackay local with 29 years experience in Property Management on the Gold Coast and here in Mackay. Her career focus, all of her working life has been Property Management and she enjoys the different challenges each day brings. She believes in open and positive communication with her colleagues, clients & customers and has maintained positive outcomes. Kylie’s formal education, professional Property Management and personal development training and life experience assists her clients achieve the highest returns on their investment properties.

About us

We're a locally owned and operated business that has been servicing Mackay and the surrounding suburbs since 1998. Our dedicated and hardworking team live and breathe real estate and know how to provide exceptional service to ensure a premium result is achieved for you. Our Principal Des Besanko has been involved in real estate for a number of years and is no stranger to a tough market.

Tenant review

9 days ago

Easy process

We recently have rented a house with R&H and have had the most easy, pleasant experience. The agent and ladies in the office have been very helpful and easy to contact. It has been years since we last rented but have had the best experience so far. Highly recommend Raine & Horne.

Raine & Horne Mackay

(6 reviews)

Tenant review

14 days ago

Excellent communication

I honestly had no issues. Joy made it all so easy. She was amazing with communication.

Raine & Horne Mackay

(6 reviews)

Tenant review

14 days ago

Excellent communication and helping when needed

Joy was very talkative when viewing the property and is always available to talk whenever needed

Raine & Horne Mackay

(6 reviews)

Tenant review

25 days ago

Fantastic

My property manager was fantastic and really helpfully through out the whole process. She was happy to answer any questions and was very knowledgeable. She made the difficult and stressful time much better and assisted throughout wherever she could.

Raine & Horne Mackay

(6 reviews)