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Our reviews

  4.9  
295 reviewsacross 20 different locations, showing 12.
Tenant review
Nice experience
about 2 years ago
Nice experience

Thank you for finding me a such a nice place :)

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Landlord review
Professional and thorough
about 2 years ago
Professional and thorough

The team at Re-define, headed by Philip Middlemiss are a pleasure to work with, as the headline says, professional and thorough. Our apartment needed some work before re-letting, which Philip and the team organised in very short timescales, and checked all the work to ensure it was done properly and to a good standard. We have been working with Philip for all our properties for over 15 years now, which is a testament to the trust we have when working with him.

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Tenant review
Very nice
over 2 years ago
Very nice

Very nice friendly and helpful

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Landlord review
Very kind.
over 2 years ago
Very kind.

Kind people. Thank you.

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Landlord review
Marketing
over 2 years ago
Marketing

Great. Leased the property in couple of days.

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Tenant review
A great real estate agency!
over 2 years ago
A great real estate agency!

Helena was very responsive, she helped me find a quality property with a reasonable price. She always communicated with the landlord in time to help me sign the lease contract. Helena responded to all my requests in time as well, she guided me through the process of signing the contract and told me how to connect the utilities. Thanks for her efficient work that I can get this property in a short time.

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Tenant review
Dedicated support
over 2 years ago
Dedicated support

When I rented a room, Re-define Real Estate helped me a lot even other than things about property such as how to contract with energy company and which internet company best matched with what I wanted for it. Also, when I was in trouble, they also gave me some advices. I'm so thanksful to their dedicated support!

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Tenant review
Highly recommend re-define real estate to anyone seeking a rental property
over 2 years ago
Highly recommend re-define real estate to anyone seeking a rental property

Leasing with re-define real estate has been an absolute pleasure. From the first inquiry to moving in, every step was smooth and stress-free. The leasing team promptly addressed all my queries. The leasing agent I worked with was not only professional but also incredibly kind and friendly, making the experience even more enjoyable.

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Landlord review
Great Agent and Superb Service
over 2 years ago
Great Agent and Superb Service

Helena has always been proactive and efficient! Knowledgeable and effective! Amazing help as always from finding tenant, Managing the property and resolving any ongoing issues throughout the tenancy period.

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Tenant review
Excellent working ability
over 2 years ago
Excellent working ability

Helena is very conscientious and considers everything about the house. Thank you very much for helping me apply for such a great room!

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Tenant review
I was rushed to move in earlier to a problematic unit
over 2 years ago
I was rushed to move in earlier to a problematic unit

My manager is quite responsive, however the unit condition is rather unsatisfactory. They urged me to move in earlier than my desired date, so I expected that the unit was in a good condition. Oh how wrong I was.. water leaking from toilet and bathroom sink, unusable microwave and stove were discovered one by one. At the time of writing this review, it has been more that a month since I moved into this apartment and the stove is still not being replaced, thus unusable, despite it being my first concern even before moving in. The gas is included in the rent, but I can’t fully use it because the stove is broken. I appreciate the efforts in fixing all of the other issues, yet had a thorough check been done before I moved in, then all of this stress and inconvenience could have been avoided.

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
Tenant review
Very positive experience
over 2 years ago
Very positive experience

I have just moved into a new rental property managed by Re-define real estate and I had such a positive experience. Everything was easy, communication was great and they were so efficient in getting out all the relevant documentation to me. A very smooth process and a great phone interaction.

Re-define Real Estate

Re-define Real Estate

  5   (119 reviews)
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