Our experience with James and his team at Impact was overwhelming positive. From the beginning of the process when he sat down with us and went through the market overview we felt confident that this was an agent that used data analysis and an extensive knowledge of the area's trends to inform his decisions. We were very impressed with the marketing, in particular the digital marketing campaign, that we felt really reached the potential buyers that we needed to attract. James himself is approachable, professional and most importantly trustworthy and authentic. The only agent we would recommend from the area.

We very highly recommend James and his team to anyone buying or selling in the area. We especially appreciate the fact that the team does not put unnecessary pressure in selling/buying. The team's professionalism is exceptional.

Extremely happy with James professionalism & sales experience. He saw the value in our home, being on an acre with many sustainable attributes that other agents just didn’t get. He spent the time with each buyer showing them the attributes of our property. He was never negative but did provide buyer feedback. We could tell by his enthusiasm & easy going nature that he would provide a positive experience of our property with each buyer. To his credit he sold our property in the range he quoted & within a couple of weeks. I wouldn’t hesitate recommending him. He is an agent with the knowledge of the market, with an exceptional work ethic and a personality which endears him to everyone he meets whether it be vendor or purchasers. Do you research & look at the houses he has sold & prices & you will see that he is the best agent in our area. If you don’t want your property to be under sold & you want a fantastic agent then James Merchan & his team are the agents to use. I did stage the house myself & spent a lot of lock down painting & preparing the property for sale. I would recommend any seller to take the time to present their house in the best possible way, then leave it up to James & his team to showcase & sell what is one of your most important assets. We have enjoyed 12 lovely years growing our orchard, fruiting vines & gardens & are happy a new family will continue to enjoy the fruits of our labour & a bumper kiwi fruit crop.

James knows the area better than anyone, his knowledge of past and upcoming sales is second to none. Knowing the market and the area as well as James made selling our home with him a pleasure. His knowledge is one thing; but he is also extremely professional to work with, is concise in the information he provides; we couldn’t recommend him enough and wouldn’t go anywhere else!!! Thank you James

We had been working with James for awhile, looking at many houses to suit our needs. Over this journey I feel James understood our desires even better than us! He began showing properties to us that we had originally dismissed for various reasons. A long story short, we ended up with a true dream property that we can call home forever. We cannot thank James enough for his dedication and work, well beyond the scope of any agent I have encountered. We even feel we have honestly made new friends over this crazy year with James and his wife Deb.

James sold our place in incredibly difficult circumstances with an incredibly amazing result. I couldn't recommend him and his team enough

Extremely knowledgeable about prices, was excellent with communicating updates & highly professional.

Very professional everything made easy wonderful advertising and video fantastic staff D

The team at Impact know how to market a property authentically - every one we visited was a true reflection of what we saw online. And if we weren’t sure whether to make the journey down to view something, all we needed to do was call and we were given an honest point of view. It was easy to build a relationship with John, Ronnie and James through phone calls, texts and face to face viewings. They gave us the heads up on our now home and have made it really easy to view, make an offer, close the deal and arrange further viewings. We also feel confident in schools and facilities in the area, no question was too much for them to answer. I really couldn’t recommend highly enough. This team are the least sales orientated estate agents I’ve ever met. A true delight to work with.

James is a Real Estate agent very knowledgeable about the areas he services. James is someone I would feel comfortable buying a house from so it was easy to choose him to sell our home. He is highly regarded in our local neighbourhood and I have only positive things to say. Our home sold off market within a few hours of it's first preview with multiple offers...extremely happy.

James is a very approachable professional. Follows up with people and keeps you informed.

After 2 years of looking for a house with a few close calls, buying a house through James was the most pleasant, honest and easy experience - a perfect way to purchase my forever home. Nothing was a problem, there was no game playing, he just represented the vendors steadfastly, honestly, and clearly. He understood the property and the area well, answered any questions I had, was always punctual and never rushed me through the property. His team was just as good - incredibly pleasant and efficient, nothing was a problem. I could not rate James or the team more highly, and I'm so pleased that I purchased my home from them. I would recommend them both for vendors and purchasers.