Susan's profile

Susan's reviews

  4.9  
Susan has 401 reviewsacross 19 different locations, showing 12.
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Susan's qualities as told by our client reviews: responsive, supportive, friendly, well-prepared, honest, clear communication, local expert.
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Seller review
It was a pleasure dealing with Susan and her team.
over 3 years ago
It was a pleasure dealing with Susan and her team.

Susan James recently sold my property in Claremont. I highly recommend Susan to anyone looking to sell their home. She was a delight to work with, charming whilst remaining frank, honest and professional with her advice and suggestions. It really was a joy to work with Susan and her team. Thank you Susan

Buyer review
Excellent!
over 3 years ago
Excellent!

This was our first time buying a house and there were many uncertainties around it. Susan however made the housebuying process so effortless. Very professional, approachable at all times and hardworking! Be it morning or night, she answered our queries without any delays!

Seller review
Very happy
over 3 years ago
Very happy

We were very happy with Susan, she looked after us professionally,ethically and successfully. We would absolutely recommend as an agent.

Seller review
The best of the best for sure!
over 3 years ago
The best of the best for sure!

From the outset I knew Susan was going to be the best agent for the sale of my mother's house in Claremont. When I mentioned to friends that I had met with her, everyone knew her or of her reputation and highly recommended her and Duet. She knows the market and the area like no other, has insight and deep knowledge. She is a polished professional but also a great person. She and her team were a delight and the whole experience was so much better than I could have hoped for. The house was well received and sold quickly after only a week or so on the market and we were very happy with the great result.

Seller review
Perfect experience
over 3 years ago
Perfect experience

Having recently purchased a house via Susan, we knew that we wanted Susan to sell our existing home. Everything was clear and precise and Susan kept us informed through the process. All dealings were professional, courteous and Susan kept to her word through the whole process. From both a past buyer and seller through Susan, we recommend her unconditionally.

Seller review
Professional, personable and efficient
over 3 years ago
Professional, personable and efficient

Susan demonstrated a comprehensive market knowledge and presented an efficient and professional strategy all while being exceptionally social and friendly. Susan provides the balance between providing realistic and achievable outcomes whilst leaving no stone unturned to achieve an optimal seller outcome. Could not rate highly enough.

Buyer review
Happy experience
over 3 years ago
Happy experience

Susan James and her PA Sharon Leong were great through the whole process. Susan made the deal happen and Sharon assisted in the details and the transition. Don’t know how I would have managed without Sharon. Couldn’t fault them. I have no hesitation in recommending Susan and her team.

Seller review
Highly recommend and endorse Susan to represent your sale
over 3 years ago
Highly recommend and endorse Susan to represent your sale

Not the first time we have engaged Susan to sell our property, and won't be the last. Susan is honest, upfront, to the point, and focused on what outcomes you're looking for no matter what you're looking for in your sale process. I'll be the first in recommending and endorsing Susan to represent the interests of my friends and family.

Seller review
More than a real estate agent
over 3 years ago
More than a real estate agent

Susan James absolutely exceeded our expectations when she sold our home. She is very organised, amazing at communicating, exceptionally knowledgeable about all things real estate and above all she is honest and straight talking. She is not your average real estate agent, she is smart, transparent and has an amazing database of potential buyers. We sold with her whilst living aboard and she managed every single detail. Our tenants vacated, she arranged all the necessary workmen for maintenance, showed through potential buyers (without even advertising the property) and sold our house less than 7 days after the tenants had left. And most importantly she sold our house for a great price.

Buyer review
Exceptional buyer experience with Susan James
almost 4 years ago
Exceptional buyer experience with Susan James

Our experience with Susan was simply superb. Her expertise, professionalism, transparency and good humour were unparalleled as compared to the other agents we had dealt with over the past few years. Susan was ably assisted by Sharon, who was extremely competent, generous and kind throughout the process. We would not hesitate to recommend Susan and her team to future sellers and buyers alike.

Seller review
Susan did a great job in every respect
almost 4 years ago
Susan did a great job in every respect

Susan knew what she was doing, advised me well and got a very good price for me; I would recommend her to any seller.

Seller review
Highly recommend Susan - she is an exceptional agent!
almost 4 years ago
Highly recommend Susan - she is an exceptional agent!

Susan is by far the most competant real estate agent I have ever dealth with and I cannot recommend her highly enough. Not only is she a lovely person but she is a skilled negotiator and excellent communicator. Nothing is too much trouble for her. She always goes above and beyond. The team at Duet are equally as impressive. I have always had outstanding service and support from everyone there. This is the third home Susan has sold for me and I couldn’t be happier with the outcome of all three sales. It is always a pleasure working with Susan - she is just the best!!

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