Susan's profile

Susan's reviews

  4.9  
Susan has 392 reviewsacross 18 different locations, showing 12.
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Susan's qualities as told by our client reviews: responsive, supportive, friendly, well-prepared, honest, clear communication, local expert.
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Buyer review
Exceptional buyer experience with Susan James
over 3 years ago
Exceptional buyer experience with Susan James

Our experience with Susan was simply superb. Her expertise, professionalism, transparency and good humour were unparalleled as compared to the other agents we had dealt with over the past few years. Susan was ably assisted by Sharon, who was extremely competent, generous and kind throughout the process. We would not hesitate to recommend Susan and her team to future sellers and buyers alike.

Seller review
Susan did a great job in every respect
over 3 years ago
Susan did a great job in every respect

Susan knew what she was doing, advised me well and got a very good price for me; I would recommend her to any seller.

Seller review
Highly recommend Susan - she is an exceptional agent!
over 3 years ago
Highly recommend Susan - she is an exceptional agent!

Susan is by far the most competant real estate agent I have ever dealth with and I cannot recommend her highly enough. Not only is she a lovely person but she is a skilled negotiator and excellent communicator. Nothing is too much trouble for her. She always goes above and beyond. The team at Duet are equally as impressive. I have always had outstanding service and support from everyone there. This is the third home Susan has sold for me and I couldn’t be happier with the outcome of all three sales. It is always a pleasure working with Susan - she is just the best!!

Seller review
Put your trust in Susan
over 3 years ago
Put your trust in Susan

I was recommended Susan via word of mouth and I cannot speak highly enough about her. The hype around the Perth property market at the moment is so contradictory. Susan gave real-time advice on present market conditions and with her experience and historical knowledge on the western suburbs property market got an outcome that exceeded my expectations. Susan’s a skilled negotiator and exceptional communicator. Honestly, just trust her advice, she knows what she is doing.

Seller review
Spectacular
over 3 years ago
Spectacular

Susan has a first-rate reputation in the Perth Western Suburbs, particularly in the Claremont area, and had previously sold two houses in our street. Both those owners recommended her. Susan gave us valuable advice regarding staging and marketing. The day after the first 'home open' she came to us with three offers, two of which were well above our expectations. During the sale process she was constantly in touch and responded quickly to any concerns. We have been highly impressed with her professionalism and that of her office. We were astounded to sell our home so quickly. She exceeded her own reputation.

Seller review
Susan is reliable, professional and energetic.
almost 4 years ago
Susan is reliable, professional and energetic.

Susan made the process of selling our home a pleasure. We appreciated her friendly, honest and positive attitude which helped to quickly sell our home. We trusted her suggested strategies to market our property and negotiate with potential buyers. Susan made the process easy and we were delighted with the result. 👍🏻😊

Buyer review
Kindly, considerate and capable
almost 4 years ago
Kindly, considerate and capable

Susan was great to deal with as a - from the first home open through to post-settlement - Susan was polite, engaging, diligent and responsive to all enquiries and requests. Based on our experience as a buyer, we had no hesitancy in getting Susan to subsequently list and sell our home.

Seller review
Professional, friendly and efficient
almost 4 years ago
Professional, friendly and efficient

I am very pleased that we chose to sell our house through Susan. She was very friendly, open and approachable and clearly had expert knowledge of the Claremont area. The whole process ran very smoothly and Susan dealt any issues as they arose, with minimal involvement by myself. I was very happy with the result and would have no hesitation in appointing her again.

Buyer review
Exceptional service from a buyers point of view
almost 4 years ago
Exceptional service from a buyers point of view

I have dealt with alot of real estate agents in the past however Susan and her team have exceeded my expectations. Not only did she do an exceptional job of acting in the best interest of her client (the vendors) as she was able to negotiate the best price out of me, but also conducted the transaction with professionalism and integrity by also looking after me (the buyer) by ensuring that the seller upheld up their obligations without any inconvenience or hassle to me. Our transaction wasn't straight forward however because there was always open and timely communication, the whole transaction felt seamless. Even my settlement agent commented at how easy it was to deal with the entire team. If I ever were to sell a property in the future, she would definitely be the first one I'd call. The highest compliment to her and her team. I couldn't recommend her more!

Buyer review
Clear and Precise
almost 4 years ago
Clear and Precise

Susan used her knowledge of the current market to get the best possible price for the seller. She was clear and precise when giving us the information required about the selling process. We achieved a successful result and Susan’s communication through the entire process kept us informed of any current changes.

Seller review
Meticulous Professional
almost 4 years ago
Meticulous Professional

Susan opened our home on the Sat and the following Sunday, by Wednesday we were presented with an unconditional offer. We prepared the house for sale and approved all her recommendations to market the property. Her sales plan had been well conceived. No doubt her manner and professionalism appeals to both the seller and buyer. We were delighted with the outcome. We would recommend Susan to any prospective buyer or seller. her grasp of the market was uncanny. Ten years previous we had listed our home with another high profile agent for a couple of months, when it didn't sell, we moved our listing to Susan and it was sold in two weeks. Call it lucky, no, call it effort.

Seller review
All I could hope for!
almost 4 years ago
All I could hope for!

Susan was brilliant from beginning to end. I think she delivers above and beyond what is expected.

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