I sold my property through Susan when I was stuck overseas. However, the entire experience with Susan and her team members was professional. They went over and beyond to ensure that the process was as pain free to me as possible since I was away on a family emergency. I highly recommend Susan and her team as they put the client first.
Susan recently sold my Mum's house and was incredibly understanding towards Mum and the lifestyle change she was making. Susan is friendly and approachable and was always happy to answer calls and respond to our queries. Susan, and her team, communicated with us every step of the way and kept us informed of progress. They made positive suggestions and worked very hard to secure a price and arrangements Mum was quite happy with. It was abundantly clear that Susan was working in Mum's best interests and not just seeking a quick sale. We cannot recommend Susan highly enough - thank you.
She made a very daunting idea (downsizing from our 25 year home) achievable Helped enormously with house preparation, provided excellent support people and set a clear timeline for sale Her estimated sale price was spot on and she gave great feedback to us which resulted in a quick sale, with minimum stress and home opens She is a great communicator, has enormous integrity, is warm and pleasant to deal with and understands her market in great detail I don’t think it could have been any better for us and would highly recommend Susan
From our first interaction to settlement, Susan James remained very professional. Throughout the process, she was an excellent communicator, well organized, and continuously provided us with relevant market and specific property information. It was very clear that she is an experienced agent with a wealth of knowledge in the Perth market. Also, Susan has a very positive attitude and energy that relieved some of the pressure and stress associated with the transaction. Overall, a pleasure to work with and I would recommend Susan without any hesitation!
Susan was an absolute delight to work with. She cared deeply and also intuitively knew what I was looking for. Nothing was too much trouble and everything was done quickly, done really well and always with a lovely smile. She always gives you her undivided attention. Susan is clearly a highly experienced, and I would imagine much sought after, real estate agent. Her knowledge was exemplary and I was very comfortable with every step. I am very happy in my new home and I highly recommend her.
Susan appraised my parents property several years ago, they adored Susan yet decided the time wasn't right to sell. They had complete faith in Susan's knowledge of the area, her clean approach to marketing and her direct yet exceptionally kind manner. When the time came to sell their home once they had passed away I had no hesitation in contacting Susan. Adding the stressful job of managing the selling of a home to an already extremely challenging time seemed like insanity yet Susan and her team literally removed every level of stress from the sale of the home. Quotes were obtained, trades were managed and coordinated and I was given the opportunity to be as involved or removed from the entire process as I chose. Susan was honest and direct in the discussion of pricing and she managed to secure a sale price which far exceeded our expectations. Susan handled absolutely every aspect of the sale of the home with kindness, professionalism and honesty, managing with such care it was like it was her own. I have absolutely no hesitation in recommending Susan and her team to both buyers and sellers.
Susan had a wealth of knowledge about the area in which we purchased and the surroundings areas. Her professional manner came across in everything she did to make it a smooth and enjoyable process. She has a lovely kind way about her that makes you feel like you are dealing with a friend not an agent, which is rare and something she should be very proud of.
Susan was a great agent to deal with during the purchasing of our house. Susan is very professional but also personable, accommodating potential buys like ourselves that would not make the public home viewings. Susan and the duet teams communication was fantastic throughout the whole process. I would have Susan sell our house in future.
Susan did a wonderful job selling our home. She was professional, efficient and always approachable. She made the experience stress free and we wouldn't hesitate to use her again!
Susan is the most professional agent I have dealt with in over 25 years of buying and selling houses. She got a great price for my house and then dealt with the complications of a major flood event in the middle of the sale. Her communication skills were great and she kept all parties on track to ensure the sale proceeded even after the flood.
Susan was a great support from the start to finish of our selling process. Her responsiveness, commerciality and pragmatic approach could in no way be faulted. Susan has a very strong customer focus and sought, and achieved, the best outcomes given her brief. Susan and her team could be trusted to lead, recommend, advise and action all elements of the selling journey, and throughout he process we had complete confidence in what was being delivered. Susan was superb and we would recommend her very highly and we would, of course, seek to partner with Susan again in the future.
Shortly after our offer was accepted our house and many others surrounding it flooded with the crazy weather we've had. Susan was amazing at helping us work with the owner, insurer and builders. We have walked into our new home in a lot better condition than when we put in the offer thanks to Susan's help. She was fast, efficient and always professional to deal with. A million thanks to Susan and her team for such an easy process in such an unusual situation.
