We approached Susan about a year prior to the actual time we put out house on the market. We approached Susan as she was known as a Claremont specialist and knew our area well. Susan was very generous with her time and advice even though it was not a guaranteed listed at the time. She advised us well on what was required to bring the house to market and the timing of bringing it to market. Closer to the suggested market time, she was informative of the current market conditions and realistic in her advice. She told us what we needed to hear rather than artificially talking up the property for a listing. Thus we felt informed and had realistic expectations going into the marketing campaign. We also found her fees reasonable. Susan and Sharon (her colleague) engaged positively in the pre-marketing period whilst we were getting the property for sale. Susan and Sharon successfully organized the staging and marketing plans. The sales period went well with a brief (about 2 weeks) but intense period of attracting a large amount of interest and then identifying the qualified serious buyers and final contenders. Susan brought the sales period to a head with a fair open negotiation with the final contenders. We were very happy with the result and glad that the new owners are also happy with their purchase. Susan and Sharon dealt with the 'post accepted offer/pre settlement period well in a fair/open manner. Susan has then been available 'post settlement' to deal with final minor items of negotiation. We are very happy to recommend Susan James to future buyers looking for an agent in her specialist area of Claremont and surrounds. John and Natalie Lewis

Susan has by far been the best agent we have dealt with. Susan and her team respond very quickly to all communications and go the extra mile to assist with all aspects of the process. Susan with her excellent local knowledge of the western suburbs was able to market the property effectively and ended up getting us the more than what we expected for the property due to her excellent negotiation skills. Susan and her team were an absolute pleasure to work with.

Susan James is the number one agent in this street and in the area. Her professional advice and understanding were beyond comparison. She adviced staging which greatly help selling my property. I asked for a long settlement date and she provide this. The whole process was generally stree free [ except for the cleaning] and achieved with a minimum of fuss. No one in this area is a better agent and achieved the best result in less than a week. Well done Susan James.

Susan is a hard-working, high energy delightful person. She is backed by an excellent efficient team which was a huge help in sorting all of the annoying little things that have to be attended to in selling a property. We achieved a great price because she worked hard in negotiating the sale. Look no further if you are after the best agent.

We had a wonderful experience with Susan selling our home. We were very happy with her service; she was friendly and professional and met the price expectations that we set for our home. It was a big decision to sell and having Susan's experience and advice really made the process easy with no stress. She helped us work out what we needed to do to prepare the house and gave us great advice so that we could present it the best way possible.

Before meeting with us Susan had done her homework on our home . She had reviewed and looked at our home prior to our purchase of it . She was aware we had done a renovation and with genuine enthusiasm we walked her through what we had done . Susan always gave positive feedback and we felt we could trust her with our most valuable asset .We would recommend Susan as she is professional, personable and a good person to work with .

My family worked with Susan and we found her and team very responsive and easy to deal with. She was able to guide us through preparing our home for sale and supported us through negotiations. Thank you!

Susan hit the bullseye when we sold our home. She used her deep understanding of the local area and the current market to guide us through preparation, presentation, marketing and negotiation to achieve a good selling price. All communication and contact with Susan was "corporate level" and highly professional, courteous and efficient and I appreciated the regular updates as she worked hard to show the property to potential buyers.

We recently had the pleasure of working with Susan as the listing agent for a house my husband and I were purchasing. Susan went above and beyond to ensure our concerns were addressed and that we felt supported throughout the entire process. Susan's efficiency and dedication were apparent from the start. Even though she wasn't representing us directly, she took the time to answer any concerns we had about the property and provided us with all the necessary information. Her prompt and thorough responses made us feel valued and informed, which greatly contributed to our confidence in moving forward with the purchase. What truly impressed us about Susan was her genuine care for both the seller and the buyer. It was evident that she wanted to facilitate a smooth and successful transaction for all parties involved. Despite her primary responsibility being the seller's representation, she extended her support to us as buyers, ensuring we had the necessary guidance and assistance throughout the process. Susan's dedication and knowledge were invaluable, and we felt fortunate to have her expertise guiding us. I highly recommend Susan to anyone looking for a listing agent who prioritizes the needs of all parties involved and strives for a successful transaction.

Made the process of buying and selling stress free. Kept us fully informed all the way to settlement and beyond. Knew the area extremely week and was spot on with her insights and pricing. Would highly recommend Susan to any prospective sellers a buyers.

Selling the family home and downsizing was daunting. Susan was very understanding and guided me through the process. She and her team were always available to connect me with the tradesmen I needed and general questions. My house sold quickly for more than I expected. I’d recommend Susan to sell or buy a home.

We had a fantastic experience selling with Susan. Her professional, caring and personable nature helped us feel at ease and well-informed throughout the entire process. Excellent communication and guidance along the way. Thank you Susan! 🙏