Tenant Review • 29 days ago

I was a little nervous about renting through a real estate agency again after previously renting privately, but the team has made the whole process so smooth and stress-free! I applied for the property within an hour of it being advertised and received a response within minutes to organise a viewing for just a couple of days later. The very next day after viewing, we received the exciting news that our application had been approved! The entire process was so quick and easy, which made such a difference. All the ladies we’ve dealt with so far have been absolutely lovely, friendly and helpful. Maintenance requests are also responded to and scheduled promptly, which is really appreciated. Overall, we’ve had a really positive experience so far and are very happy with our decision. Thank you to the team for making what can be a stressful process such an easy and pleasant experience! 🏡❤️
- Great rates - Very responsive - Quick to action - Takes proactive measures Thanks to the team :)
I have used this Agent over the past 10 years for rentals. Always lovely staff, excellent communication & great apps. One of the best I have ever used in Mackay.
Would highly recommend Mackay City Property to anyone! Our whole renting and communication process has been a breeze.
We recently have rented a house with R&H and have had the most easy, pleasant experience. The agent and ladies in the office have been very helpful and easy to contact. It has been years since we last rented but have had the best experience so far. Highly recommend Raine & Horne.
My property manager was fantastic and really helpfully through out the whole process. She was happy to answer any questions and was very knowledgeable. She made the difficult and stressful time much better and assisted throughout wherever she could.
Raine&Horn provided an outstanding experience. They were incredibly helpful, always prioritizing my needs and walking me through every detail with absolute clarity. Their dedication ensured I felt fully informed and supported every step of the way.
I have had the pleasure of being a tenant with Mackay City Property for 3 years and it terms of our property manager Brianna, she is very responsive to communication, answering emails promptly and with professionalism and kindness. She has always demonstrated a willingness to work with us as tenants and was very caring and kind during a particularly challenging period of my personal life. Her communication style was always kind yet professional. This is something that can be quite rare in the property management space so Brianna and Mackay City Property as a whole have been a breath of fresh air! Reminds me of that old fashioned customer service we used to see back in the day.
We’ve had a positive experience renting through Raine & Horne to date. The team has been polite, professional, and genuinely understanding throughout the process. Communication has been clear and respectful, and we’ve felt well supported as tenants. We really appreciate the way they’ve worked with us so far.
Based on most reviews in the last 12 months

Reviews in North Mackay
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For Rent
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Reviews in North Mackay
Rented
For Rent
Tenant of 10 School St, North Mackay
We recently have rented a house with R&H and have had the most easy, pleasant experience. The agent and ladies in the office have been very helpful and easy to contact. It has been years since we last rented but have had the best experience so far. Highly recommend Raine & Horne.
Tenant of 6 Burgess Street, North Mackay
My property manager was fantastic and really helpfully through out the whole process. She was happy to answer any questions and was very knowledgeable. She made the difficult and stressful time much better and assisted throughout wherever she could.
Tenant of 2/2 Roberts Avenue, North Mackay
Raine&Horn provided an outstanding experience. They were incredibly helpful, always prioritizing my needs and walking me through every detail with absolute clarity. Their dedication ensured I felt fully informed and supported every step of the way.

(350 reviews)

Reviews in North Mackay
Rented
For Rent
Tenant of 9 Daniel Street, North Mackay
I was a little nervous about renting through a real estate agency again after previously renting privately, but the team has made the whole process so smooth and stress-free! I applied for the property within an hour of it being advertised and received a response within minutes to organise a viewing for just a couple of days later. The very next day after viewing, we received the exciting news that our application had been approved! The entire process was so quick and easy, which made such a difference. All the ladies we’ve dealt with so far have been absolutely lovely, friendly and helpful. Maintenance requests are also responded to and scheduled promptly, which is really appreciated. Overall, we’ve had a really positive experience so far and are very happy with our decision. Thank you to the team for making what can be a stressful process such an easy and pleasant experience! 🏡❤️
Based on properties leased in the last 12 months

Reviews in North Mackay
Rented
For Rent
Reviews collected on RateMyAgent will appear here

Reviews in North Mackay
Rented
For Rent
Tenant of 6 Kristy Cres, Eimeo
All at First National have been outstanding. Michelle has been the best Property Manager I've had in my 42 years, she is incredible. The team are always kind, helpful and very prompt in dealing with any issue that has presented. As a tenant I feel respected, valued and cared for by all at First National. They have always looked after myself, my daughters and our home extremely well. I'd be more then willing to encourage any home owner to entrust this team with their property. Wonderful people, who care and strive to be down to earth but also professional and get the job done. They are phenomenal with communication. Repairs are dealt with immediately and with no stress, whether it be an emergency or non emergency. Professional, yet kind, with housing being an issue currently, I have not one ever felt anything but respected and cared for while knowing I'm dealing with people who are doing the exact same for home owners. Honestly, an amazing team and I highly recommend for both home owners and tenants alike. 10/10.

Reviews in North Mackay
Rented
For Rent
Tenant of 10 School St, North Mackay
We recently have rented a house with R&H and have had the most easy, pleasant experience. The agent and ladies in the office have been very helpful and easy to contact. It has been years since we last rented but have had the best experience so far. Highly recommend Raine & Horne.
Tenant of 6 Burgess Street, North Mackay
My property manager was fantastic and really helpfully through out the whole process. She was happy to answer any questions and was very knowledgeable. She made the difficult and stressful time much better and assisted throughout wherever she could.
Tenant of 2/2 Roberts Avenue, North Mackay
Raine&Horn provided an outstanding experience. They were incredibly helpful, always prioritizing my needs and walking me through every detail with absolute clarity. Their dedication ensured I felt fully informed and supported every step of the way.