Overview of Mackay

Very quick to respond, has solved all our problems, has accomodated for all our requests.

Vanessa is a calm and capable agent who makes every effort to look after your property.

I have been renting with Mackay City Property for nearly three and a half years and counting, and my experience throughout has been outstanding. Their communication is clear, polite, and remarkably prompt. Any time I have submitted a service or maintenance request, the team has responded quite promptly, making day-to-day tenancy completely stress-free. In all lease renewals and discussions, their approach has been very positive and straightforward. Because of our long-standing relationship and solid rental history, they went above and beyond to support me when moving into my current rental by putting in a strong recommendation and a good word with the property owner. Having a property management team that values good tenants and genuinely advocates for you is rare. Above all, they are consistently professional and dependable. I highly recommend Mackay City Property.

We have an excellent renting experience with the agent Kylie. Whenever I raised questions and concerns as a tenant, she always responded quickly and took the initiative to help solve every problem patiently. For example, since we couldn't access the app to check the Inspection report, Kylie kindly delivered all paperwork to our home in heavy rain, keeping our rental process on track. What's more, Kylie is a kind and professional agent. Being new to renting in Mackay, we were treated warmly and equally as other tenants. To sum up, the whole rental process was handed professionally and smoothly. The agent has strong professional literacy and thoughtful service. We are satisfied with the overall experience and highly recommend the agent to other tenants.

We recently have rented a house with R&H and have had the most easy, pleasant experience. The agent and ladies in the office have been very helpful and easy to contact. It has been years since we last rented but have had the best experience so far. Highly recommend Raine & Horne.

I honestly had no issues. Joy made it all so easy. She was amazing with communication.

I was a little nervous about renting through a real estate agency again after previously renting privately, but the team has made the whole process so smooth and stress-free! I applied for the property within an hour of it being advertised and received a response within minutes to organise a viewing for just a couple of days later. The very next day after viewing, we received the exciting news that our application had been approved! The entire process was so quick and easy, which made such a difference. All the ladies we’ve dealt with so far have been absolutely lovely, friendly and helpful. Maintenance requests are also responded to and scheduled promptly, which is really appreciated. Overall, we’ve had a really positive experience so far and are very happy with our decision. Thank you to the team for making what can be a stressful process such an easy and pleasant experience! 🏡❤️

Communication has been excellent from the beginning, with prompt responses and clear, friendly updates throughout the process. They have demonstrated strong knowledge of the local market and have been professional, approachable and genuinely helpful whenever I’ve had questions or concerns. What stood out most was their willingness to communicate and follow things up quickly, making the whole experience feel straightforward and stress-free.

Excellent service, very friendly