Harcourts Melbourne City

Our customer service awards

See what RateMyAgent awards Harcourts Melbourne City has won

National Top 100Australia
State Top 10Victoria
City Top 5Melbourne
Suburb WinnerEast Melbourne

7x National Top 100Australia - 2026, 2025, 2024, 2023, 2022, 2021, 2020
7x Suburb WinnerMelbourne - 2026, 2025, 2024, 2023, 2022, 2021, 2020
3x Suburb WinnerEast Melbourne - 2026, 2025, 2024
2x State Top 10Victoria - 2026, 2025

Meet the team

Get to know the 7 property managers at Harcourts Melbourne City.

Daniella Ferraro

Department Manager - Property Manager

daniella@melbourneharcourts.com.au

About Daniella

After completing a hairdressing traineeship, Daniella begun working in real estate on a short term basis in her mother’s office in the Western Suburbs in 2010. Her mother had been a local agent in the area for over a decade and owned her own company for 7 years. Starting in administration to help inject energy and momentum into the business, Daniella excelled and quickly progressed into property management when an opportunity arose. “I’m grateful for the opportunity I had working in my mum’s office. I had excellent training and was surrounded by a wealth of knowledge and experience to assist me in my first years.” In 2013 the buzz, excitement and challenge of the inner-city saw Daniella choose to move to Melbourne’s CBD to further progress her career. Taking on a role managing a Fully Furnished portfolio in a multiple office network, Daniella was able to progress into managing a small team of upcoming property managers’ whist providing an exceptional service to her clients. “Managing furnished properties requires a different set of skills, you’re dealing with a clientele who expect a hotel quality service. You’re not only managing the property itself but ensuring that the furnishings provided are up to standard and well presented” After 4 successful years, in late 2016, Daniella decided it was time to challenge herself again accepting a key position at Harcourts Melbourne City. “I am ready to lead the property management team to new heights and I’m really excited about the future”

Mikaele Horsnell

Senior Property Manager

mikaele@melbourneharcourts.com.au

About Mikaele

Mikaele commenced her real estate career in Melbourne City and continues her dedication to the industry right where it all started. “The CBD market is unlike any other. It’s unique, diverse and fast paced which makes it an exciting area to work in” Mikaele is passionate about her role as Senior Property Manager, with over 10 years’ experience she loves the modern approach to client service. Working in the Harcourts Melbourne City team under the Director Dionne Wilson was always an easy decision. “Navigating a COVID market was the biggest challenge we have had to face but seeing how the City has bounced back is amazing” Mikaele is passionate about all things Melbourne and enjoys an active social life. You’ll see her attending football matches or exploring all the rooftops and laneways this beautiful city has to offer.

Darren Krause

Senior Property Manager

darren@melbourneharcourts.com.au

About Darren

Darren embarked on his property management journey in 2001, accumulating extensive experience in asset management over the years. His unwavering passion for this field revolves around providing the utmost care and attention to his clients. Darren firmly believes in adopting a balanced approach, ensuring equal support for both rental providers and renters. Recognising that a positive experience for all parties involved promotes a hassle-free rental experience. Throughout his career, Darren has successfully managed various property services, ranging from holiday letting management, overseeing luxurious properties on Hamilton Island right through to student accommodation with UniLodge. These diverse experiences have equipped him with a strong understanding of maintaining quality control and maximising occupancy rates for properties under his management. “In my approach to asset management, I place great emphasis on meticulous risk management. I proactively implement measures to mitigate risks and work tirelessly to establish a strong framework that protects the best interests of my clients. By making risk management my top priority, I ensure that any potential issues are addressed and resolved before they have a chance to escalate. This provides a sense of security and peace of mind to both rental providers and renters, knowing that their assets and interests are well taken care of”. When not at work, you can find Darren spending time with his family, relaxing in front of the BBQ, reading a book or taking the dog for a walk. “After gaining valuable experience in the industry, joining Harcourts Melbourne City has been a revitalising transition for me. The team's collaborative environment and the support of their well-established systems have truly invigorated my professional journey. I find myself thriving in this dynamic setting, where I can tap into the collective expertise and resources to achieve even greater success”.

Serena Fonua

Property Manger

About Serena

Serena has recently moved to Melbourne from New Zealand and brings a wide range of experience and knowledge in all aspects of property management with 10 years in the Real Estate industry as a Senior Property Manager. She is a people-orientated professional who relishes the challenges her varied role brings. Her greatest satisfaction comes from solving problems, and ensuring clients are treated fairly and in a professional manner. Her natural enthusiasm and positive attitude are her star qualities. People have described her as a natural relationship builder, a good listener, and maintains a high level of professionalism along with good communication skills She loves that no two days are the same and enjoys meeting everyone; be it landlords, tenants, or prospective clients. Her motto is ‘be the best that you can be’ and always give 110%. When not at work you can find Serena spending time with her family, binging a good TV series or smashing it out in the gym.

Sally Woodhouse

Assistant Property Manager

sally@melbourneharcourts.com.au

About Sally

With a decade of experience exceeding customer expectations in the hospitality industry, Sally made a natural switch to real estate in 2017, starting as a receptionist. Her passion for exceptional service translates seamlessly, ensuring all clients receive prompt and positive attention to their needs. Sally is thrilled to embark on this new chapter as an Assistant Property Manager at Harcourts Melbourne City. She feels grateful to be part of a supportive and innovative team. Sally's dedication to the real estate field is rivalled only by her enthusiasm for building relationships and tackling challenges. When she's not excelling at work, Sally cherishes spending quality time with loved ones, unwinding with a captivating TV series, and enjoying long walks on the beach with her furry companion, Boss.

Jim Georgiou

Business Development Manager

jim@melbourneharcourts.com.au

About Jim

Jim brings a wealth of experience to the Melbourne CBD market. Since the early 2000s, he has established himself as a highly regarded agent, known for his dedication to his clients and his in-depth understanding of the real estate industry. Jim shows great enthusiasm in all he does, and his excellent customer service skills have helped him achieve a high recognition in the real estate industry. The level of service that he gives his clients is second to none and he believes in getting it right the first time around. He feels that the key to succeeding in real estate is time management. He believes that apart from honesty and good ethics in the industry, you need to have a good sense of humour to be able to last in real estate. Jim also shows a great deal of empathy when dealing with all his clients. Jim’s interests include traveling and sport. His main passion is for soccer and has played and coached in Australia and overseas which he will speak to anybody about it in great lengths. A dedicated member of the Harcourts Melbourne City team, Jim is ready to assist you with any questions or concerns you have about the dynamic CBD market.

About us

Harcourts Melbourne City has built a reputation exceeding market expectations for unique and popular Melbourne properties. Setting new benchmarks for prices achieved is what we are renowned for; our highly skilled and experienced team take pride in representing such iconic property and are passionate about providing the best possible experience when it comes to your real estate needs. Selling or managing one of your biggest assets is a responsibility we take very seriously. Our reputation for honesty and integrity, coupled with exceptional results and outstanding service means we are the number one choice in Melbourne’s Inner City. With the strength of the Harcourts brand, our innovative use of technology, modern marketing and progressive systems and processes, we are proud to deliver an all-round superior client experience.

Tenant review

about 20 hours ago

Excellent communication, prompt action, smooth end-to end process

It is an absolute pleasure working with Serena. Her communication is always clear, concise, and very prompt. She is very quick and proactive in addressing any questions, concerns, and takes immediate action. Serena ensured and continues to ensure a smooth process and with great efficiency, and operates with absolute professionalism. Serena is incredibly friendly and personable, making her a pleasure to work with. She makes naturally stressful and complex processes seamless and very straightforward. I would highly recommend Serena (and Harcourts) to anyone looking for someone who is incredibly friendly, knowledgeable, responsive, professional, and genuinely committed delivering an exceptional experience. Many thanks Serena and the team at Harcourts Melbourne City!

Harcourts Melbourne City

4.9

(242 reviews)

Tenant review

4 days ago

Excellent

They were as responsive as it gets, I was never left with any questions that needed to be answered. They were really professional and knowledgeable, they make sure that they have both owner and tenant on mind, protecting both to the fullest extent. Recommended for sure!

Harcourts Melbourne City

4.9

(242 reviews)

Landlord review

5 days ago

Keep me well informed. Actions taken after consultation

Changeover from previous management was problematic. However a phone call resolved the Body Corporate fees issue.

Harcourts Melbourne City

4.9

(242 reviews)

Landlord review

5 days ago

Professional and Results Focused

I fell into the trap of not expecting too much from my previous managing agent - but was awakened from my slumber when the property remained untenanted for 3 months - and they told me it was due to the deficiencies in the property (which I had diligently maintained) and due to 'a decline in rental demand' (it had been tenanted over 95% of the time over previous years!). Moving my business to Harcourts Melbourne City was win-win for both parties. They just did their job professionally (without fanfare and unnecessary spin) and provided higher quality marketing/photography, better organised inspections, a more rigorous assessment of applicants, kept me fully informed of progress and really helped to resolve issues. To cut a long story short, they found a quality tenant for the property just over one week after it was readvertised under their banner. I look forward to Harcourts Melbourne City continuing to manage my property.

Harcourts Melbourne City

4.9

(242 reviews)