Overview of Melbourne, VIC, 3000

Harcourts has genuinely been a lifesaver for us. Before finding Harcourts, we had a difficult experience with a different agency and building management at another CBD apartment. Just three days after moving in, a pipe leaked and flooded the entire place. The issue lasted for a week and was handled very poorly, leading us to terminate our lease. Although the apartment was no longer liveable, the previous agency initially refused our request for several days before eventually agreeing. They also did not refund our rent in full or offer compensation for the damage and inconvenience caused. We had to stay in a studio apartment with soaking wet carpet for 11 days, and no one from the previous agency came to inspect the property until the seventh day, despite their office being nearby. Another pipe leaked after the plumbers attended, making the situation worse. We were unable to go to work for the entire week because someone needed to be at the apartment during repairs. It was incredibly stressful. We immediately looked for another CBD apartment and were lucky to find our current home through Harcourts. I arrived late to the inspection, but Daniella was still very accommodating. We applied the following day, and when I shared our situation with her, you could genuinely feel her concern. Priscilla processed our application, and we were approved very quickly. When we moved in, our fire alarm was beeping every few minutes. We logged it through Tapi, which made reporting and tracking the maintenance request easy. It was fixed the next day. We were also recently introduced to our property manager, Bianca, who has been just as friendly and professional as Daniella and Priscilla. We love our new home, the view and the building management. Having a reliable, professional agency that genuinely cares makes such a huge difference. Highly recommend Harcourts!

I’ve had a great experience renting through Harcourts Melbourne City, especially with my agent, Sally Woodhouse. Sally has always been punctual, polite, warm and helpful, and she’s really easy to communicate with. When my hot water switch blew, she was quick to organise an electrician, which I really appreciated. It’s reassuring to have someone approachable and reliable to contact whenever something comes up. I’d happily recommend her and Harcourts

We had a really positive experience with Harcourts Melbourne City when securing our apartment, particularly thanks to our letting agent, Serena. Serena was a great communicator throughout the entire process. She was personable, approachable, open and transparent, and always happy to answer any questions we had. As we had recently moved from Ireland, her help in navigating the rental process and understanding how things work in Australia was particularly valuable. She also pointed us in the direction of the Move Me In team, who helped arrange all our utilities and services free of charge, making the move considerably easier. The apartment was in excellent condition when we received the keys and had been professionally cleaned prior to our arrival, which was another great reflection of the service provided. Overall, we found Harcourts Melbourne City to be extremely professional, organised and helpful throughout. We would highly recommend them to anyone looking for a rental property in Melbourne. A special thanks to Serena for making the whole experience so straightforward.

I have had nothing but positive experiences with the team at Harcourts Melbourne City. They are professional, knowledgeable, and actively keep me up to date on things relating to my property. When I moved my property to them from another agent, Harcourts Melbourne City methodically worked through resolving a number of outstanding issues. I now have peace of mind that my property’s management is in good hands.

Darren was fantastic throughout the entire process. He was professional, approachable and always quick to respond to our questions. His communication was excellent, and he made sure everything was handled smoothly and efficiently. We really appreciate his dedication and support. Highly recommend Darren!

I checked out only two agents for my property Harcourts and the other one. Harcourts were straightforward with no hidden agenda's whereas the other one came across as shifty. They are easy to deal with and personable. I’m very happy with them and can speak openly with them.

I had a really great experience with her! She is incredibly friendly, patient and professional. Communication was always easy, and she always understood what I was trying to say and replied to my messages very quickly. There were quite a few things I wasn't familiar with, so I often had lots of questions. What I really appreciated was that no matter how many questions I asked, she always took the time to explain everything clearly and patiently, making sure I understood. Whenever I had any problems or difficulties, she was always happy to help me find a solution. She genuinely cares about her clients and always does her best to make the whole process easier and less stressful. I'm really grateful for all her help and support throughout the whole process. She made everything so much easier and more enjoyable for me. I feel really lucky to have had such a wonderful agent, and I would definitely recommend her to anyone!

Very good experience working with Re-define again. Rina helped us manage the whole process, getting the apartment cleaned, painted, repairs undertaken, and furnishings put in place. Finding a tenant was very smooth and fast. We were kept updated throughout the marketing period.

I needed to get an apartment on a relatively short timeframe and Kelly helped out a lot in helping me achieve that. It was also really easy to get in contact whenever I had any issues or inquiries.

Kelly was my agent and she was very helpful during the process. I was in contact with her all time and she kindly answered all my questions regarding the unit.