Claudia Pipitone first visited the property to meet with us 2 years ago. Right from the first meeting we were impressed with her friendly professional approach. Claudia guided us through all of the options and the process leaving us feeling very confident about renting our property through LJ Hooker. From that point we met with 3 other real estate property managers. None were as proficient as Claudia which led us to sign with LJ Hooker. She was the clear leader in her field. Having busy lifestyles and no longer living in the same state, it was helpful having LJ Hooker look after all of our accounts, rates etc. We received regular updates on the property including reports and photos after each inspection. Claudia was always quick to follow through with repairs and updates. During the second year we had some tenant problems and needed to attend the tribunal. Claudia took care of everything from start to finish taking charge of the whole process. Then after the Canberra storms we had significant damage to the property. Claudia submitted all the insurance claims and took care of all the paperwork. She honestly went above and beyond so many times. Claudia is knowledgeable and supportive on both a professional and personal level. In all of our years of owning investment properties we have never found a more competent property manager and would never use anyone other than Claudia should we need assistance in the future.
LJ Hooker Belconnen
