I had a great experience finding my rental property and in a timely manner. I have Sophie Bridges to thank for this, she was excellent on helping me through the process of locking in my rental.
Ray White Cranbourne
Raywhite Cranbourne has good market knowledge and was very professional during the whole process. Brianna Tuckey is very friendly and always available to answer any of our questions. Thanks Team!
Ray White Cranbourne
Katelyn and Emily have been great to deal with as a tenant. During the application process they were appropriately communicative. They have always been polite and professional in all dealings. When the property required maintenance they attended to the request promptly by notifying the owner. Ray White Cranbourne also have good systems in place for bond and rent management and maintenance requests. I enjoyed the little intro video they'd prepared when we moved in too.
Ray White Cranbourne
Our original Property Manager Emma, was phenomenal and was very attentive when issues arose with the dilapidated rental we were living in. She was great! Towards the ends of the tenancy however, there was a change of property manager during this time. We were not notified of the change of property manager by Ray White at all, we found out when we were told we were having an open inspection by the new agent. An inspection mind you, we had not been notified prior of and was to happen in under 48 hours from advisal. We provided 70 days notice that we were vacating the property which is well over that standard notice period and were immediately met with a rent increase for the remaining period of the tenancy. When coming to closer to vacating the property, I received a second-hand request from the landlord via the property manager if we can keep electricity running several days after our exiting of the property so that the owner could come and do some additional cleaning. When I declined this as it is outside of our tenancy responsibilities, I was told that I would need to take apart the air-conditioner and heater to clean particular filters which 100% were not cleaned by the previous tenants or prior to us taking the lease. I declined again and requested that we please stick to the requirements within the tenancy agreement. We now proceed to the end of lease clean and return of the keys. My partner and I went through the house (which looks like a toddler renovated) and cleaned it to a point where it was better than we received it bother inside and out. We provide the keys back to the agent on a Monday. Agent inspects on Wednesday and says no issues at all but says that the landlord also wants to inspect over the weekend before bond is released. Landlord says that there are issues with property. The issues are leaf litter blew onto the front path due to severely windy weather and it being 7 days after it was cleaned. This landlord and property manager really suck.
Ray White Cranbourne
Brianna from RayWhite Cranbourne did a great job getting my house tenanted. She was professional, on top of things, kept me informed and helped me with advice and information on applications. It was great to get good tenants signed up for a good rent as well. It makes me feel that owning an investment is affordable and it makes it easier when the rental agent managing it is good as well.
Ray White Cranbourne
Just wanted to leave an honest review regarding Sophie Bridges. :smiley: She was helpful to me and my wife throughout our rental process. The residence was the right place for us, and we were approved within a short period by Sophie. Excellent communication and prompt responses from Sophie and the team to all of our enquires/questions. I would highly recommend Sophie and the team at Ray White - Cranbourne! as one of the best places to have your property managed.
Ray White Cranbourne
Sophie was not only prompt with everything but she was so lovely with the whole process. Made me feel I could call her at any time if I had any questions. She was so lovely to deal with.
Ray White Cranbourne
Staff were friendly, professional and experienced. They're communication skills are excellent in getting the required information across in a way that was easy to understand and follow.
Ray White Cranbourne
The customer service by Sophie Bridges was great at all levels. She made the onboarding process so much easier for me and was available to answer all my enquiries. Ray White Cranbourne made the tenancy onboarding documents really easy to access, helped with setting up utility services, and were really friendly. Absolutely love their service and smiling staff members, especially Sophie Bridges.
Ray White Cranbourne
I have been dealing with Sophie as my rental agent for a few weeks . She has been very diligent trying to find the right renter with timely communication regarding my property and does know the market well .
Ray White Cranbourne
Brianna Tuckey assisted us with the new leasing process. Since the property was advertised, Brianna kept us posted with any updated with regular communication both via phone and email. I also appreciated Brianna returning my phone messages in a very prompt and timely manner. I am very satisfied with the level of service i have received and experienced. Thank you Brianna.
Ray White Cranbourne
Thankyou raywhite for giving us an opportunity and being so quick and efficient with everything :) Anyone looking to rent or buy I recommend ray white Cranbourne!
Ray White Cranbourne
