Overview of Bokarina, QLD, 4575

The staff were very friendly & positive. Michelle Vaughan had an excellent market knowledge & was very professional with timely communication & follow ups.

Michelle is very responsive, replying to any queries within the same day and was very helpful with any concerns or maintenance.

Unfortunately, our initial experience with the team was not great - we were viewing another property in the building and we were offered to see an alternative, which was very helpful. We were informed that it was a certain cost and that this could be 'guaranteed'. It appears the person showing us round was not authorised to make that call - we therefore applied for the property at the expected rate and were informed we had to pay more than this and this was non-negotiable despite having this in writing. We had at this point stopped viewing other properties and our timeline (which was known) was too tight to consider alternatives so this did unfortunately leave a sour taste at the beginning. The initial property manager we had also did not appear to be particularly well suited to the role. However, the last 12 months of our lease (18 months in total) with the latest property manager was seamless. She was excellent and a credit to the company - always followed up in a professional and timely manner. She admitted if there were errors and immediately tried to correct them. She also submitted references for us very quickly when requested. The facilities management teams (clearers, caretakers etc) were excellent - always friendly and polite and the facilities were always immaculate. The only other downside to note is the frequent fire alarms! I appreciate this is a system fault as opposed to the team itself, but it was often very inconvenient.

Carolyn has been amazing with fast and efficient service. The communication has been outstanding make it easy to organise my rental property.

Mel and Elle have been such a blessing to work with. From the moment I first spoke to Mel to sign up with Eastell and Co to the day she handed over care of my property to Elle for on going management, Mel has been nothing but kind and generous with her time. She's address my questions and concerns in an efficient and effective manner while going out of her way to organise additional works (prior to my sign-on with her) to make sure my place could be rented quickly and at a fair price. I was extremely impressed by her ability to secure a rental contract within a decent timeframe at a respectable rate and would recommend her to anyone thinking of letting their property on the Sunny Coast! Elle has been extremely communicative of repair works and tenant concerns since taking over carrage of my property from Mel. She is such a lovely character to work with, always ready to help me out with quotes while doing her best to make herself available when required to let trades onto site to conduct repairs and or upgrades. While I've only known Elle for a month, she has certainly established herself in my mind as a capable, kind and friend property manager - I have no concerns leaving the care of my property with her!

We recently secured a rental property through Century 21 on Duporth, and wish to acknowledge the team’s professionalism and high standard of service throughout the process. Their communication was clear and courteous, ensuring we were well‑informed at every stage. The application process was managed with efficiency . The team demonstrated a strong commitment to customer service and maintained a respectful and supportive approach at all times. We are very appreciative of their assistance and are pleased to recommend Century 21 on Duporth to prospective tenants and clients seeking a reliable and professional real estate agency.