Agencies in East Melbourne, VIC, 3002

I fell into the trap of not expecting too much from my previous managing agent - but was awakened from my slumber when the property remained untenanted for 3 months - and they told me it was due to the deficiencies in the property (which I had diligently maintained) and due to 'a decline in rental demand' (it had been tenanted over 95% of the time over previous years!). Moving my business to Harcourts Melbourne City was win-win for both parties. They just did their job professionally (without fanfare and unnecessary spin) and provided higher quality marketing/photography, better organised inspections, a more rigorous assessment of applicants, kept me fully informed of progress and really helped to resolve issues. To cut a long story short, they found a quality tenant for the property just over one week after it was readvertised under their banner. I look forward to Harcourts Melbourne City continuing to manage my property.

I had an excellent experience working with Daniella Ferraro, Department Manager at Harcourts. She is extremely experienced, highly efficient, and very professional. Daniella explained to me through the entire rental process from start to finish. She clearly explained the current rental market. She advised on the achievable weekly rent and suggested a sensible starting price, with a clear plan on how long we should try before adjusting if needed. She also carefully selected and reviewed the photos to make sure the property looked attractive. She ran only one open inspection, yet received several strong applications. Daniella and her team were incredibly efficient, especially Darren Krause, who contacted all applicants on the same day, collected the required documents, checked references, and discussed everything with me promptly. We were able to make a decision on the same day. The result was outstanding: my apartment was rented within three days, the tenant moved in within a week, and we achieved a very good rental income. I am extremely happy with their professionalism, efficiency, and I would highly recommend Daniella and her team to anyone looking for a reliable and capable property manager.

Mikaela is superb. Very easy to deal with. Well aware of the current market, efficient, keeps me well informed of all developments at all times. Readily accessible which is vital and always returns calls promptly. Very friendly, fun to deal with, skilled negotiator. I could not ask for more.