Overview of Footscray, VIC, 3011

We had an excellent experience working with Alex and Illy from JAS Stephens real estate agent. Alex really listened to our needs and took the time to understand our goals rather than pushing a one-size-fits-all approach. She confidently listed our property at a higher price than the current market trend and the property was leased within a week at the asking price. Their communication was prompt, professional, and transparent throughout the entire process. We highly recommend them to anyone looking for an agent who genuinely listens, provides sound advice, and delivers outstanding results.

Good overall processes

ARG Property Management have looked after us with care and professionalism. It is so comforting to know that all the complexities are being looked after!

Annual lease renewal turned into relet after tenant decided to move on early. Christine explained our options and kept us informed throughout the process. Timely review of applications and recommendations resulted in great outcome with no vacant/transition time. Very happy with Christine and the JAS team.

I recently found myself in the bizarre situation where my rent stopped arriving and my property management agency had simply vanished into thin air. Calls and emails went unanswered, and their physical office was completely packed up. For full disclosure, this was Signature Property Investment (previously known as Park Trent Property). After contacting Consumer Affairs, I searched online for a new agency and found Jas Stephens, who had exceptional Google reviews. I reached out and was introduced to Damien Welch. From that exact moment, Damien took total ownership of the situation, essentially turning from a real estate agent into a private investigator. Nothing was too much trouble for him. He went above and beyond by chasing down the previous agency, liaising with Consumer Affairs, organizing a new set of keys through the body corporate, and leaving formal entry notices. He even managed to track down the previous tenant to retrieve the keys, entered the property to confirm it was vacant, organized compliance inspections, advertised the property, and successfully leased it out. The broader Jas Stephens team and their slick internal workflows left a massive impression on me as well. Having dealt with a total dud agency for so long, I honestly didn't realize this level of amazing service even existed. Thank you, Damien—you have been an absolute superstar. You are proof that genuinely thorough, dedicated professionals are out there who will do whatever it takes to get the best outcome for their clients. I cannot recommend Damien and the team highly enough. Absolutely brilliant!

Very professional in their job

Caitlyn is a standout property manager—I highly recommend her to anyone considering Jas Stephens. She is highly professional, responsive and proactive—keeping us informed and consulting us on tenant selection, lease arrangements and maintenance matters. Her advice is thoughtful and practical. As interstate investors, we rely heavily on her strong local knowledge and judgement. A pleasure to deal with—she gives us full confidence our property is in excellent hands.

Really helpful in answering all questions, prompt communication, never felt out of the loop. Very professional and knowledgeable in their field whilst remaining friendly and approachable.

Sarah was excellent to work with, communicating regularly and assisting. She was flexible and helpful, sharing recent marketing trends to assist with comparisons and professional.

Jodie was extremely friendly and helpful throughout our entire rental experience. She went above and beyond to assist us not only with attaining the rental, but also when it came time to vacate the property. Her communication was always excellent — prompt, clear, and professional. What really stood out was that Jodie didn’t just represent the landlords, she genuinely supported and respected the tenants as well. We really appreciated all of her help and would highly recommend Jodie to anyone looking for a reliable and caring real estate agent.