Overview of Redbank, QLD, 4301

I had loss of rent for about 3 weeks while the renting campaign has started a month ago. Since company had been changing managing agents frequently, it created lack of understanding of owner needs between the agent. It could have been rented earlier but there was lack of communication between agent and the owner. Agent would not pick up calls during this time and it was hard to explain things in email when I wanted to have thorough communication. I wasn’t expecting such a delay to get the right tenant. Upon rejecting few applications, agent then tried to understand what results are we looking for? This could have been avoided by having an understanding before starting the renting campaign.

we are happy with Harcourts Asset Springwood servcies and communication. All the information is shared on time and their timely inspection process

Crystal has maintained timely, clear and proactive communication throughout, keeping us fully informed at every step. In a very short period she has already had to secure a new tenant for us and handled the process seamlessly, efficiently and with complete professionalism. What really stands out is how far above and beyond she goes. Nothing feels too hard, she anticipates issues before they become problems and genuinely treats the property as if it were her own. As interstate owners, having someone this reliable and switched on gives us real peace of mind. We could not be happier with the service Crystal has provided and would highly recommend her to anyone looking for a top tier property manager.

Crystal was very friendly and easy to contact. She was very professional and communicated well.