I had loss of rent for about 3 weeks while the renting campaign has started a month ago. Since company had been changing managing agents frequently, it created lack of understanding of owner needs between the agent. It could have been rented earlier but there was lack of communication between agent and the owner. Agent would not pick up calls during this time and it was hard to explain things in email when I wanted to have thorough communication. I wasn’t expecting such a delay to get the right tenant. Upon rejecting few applications, agent then tried to understand what results are we looking for? This could have been avoided by having an understanding before starting the renting campaign.
we are happy with Harcourts Asset Springwood servcies and communication. All the information is shared on time and their timely inspection process
Crystal has maintained timely, clear and proactive communication throughout, keeping us fully informed at every step. In a very short period she has already had to secure a new tenant for us and handled the process seamlessly, efficiently and with complete professionalism. What really stands out is how far above and beyond she goes. Nothing feels too hard, she anticipates issues before they become problems and genuinely treats the property as if it were her own. As interstate owners, having someone this reliable and switched on gives us real peace of mind. We could not be happier with the service Crystal has provided and would highly recommend her to anyone looking for a top tier property manager.
Crystal was very friendly and easy to contact. She was very professional and communicated well.
Excellent communication responses promptly friendly welcoming and professional with exceptional market knowledge.
Based on most reviews in the last 12 months

From 20 reviews overall


From 177 reviews overall



Reviews in Redbank
Rented
For Rent
2/40 Booth Street Redbank
Crystal has maintained timely, clear and proactive communication throughout, keeping us fully informed at every step. In a very short period she has already had to secure a new tenant for us and handled the process seamlessly, efficiently and with complete professionalism. What really stands out is how far above and beyond she goes. Nothing feels too hard, she anticipates issues before they become problems and genuinely treats the property as if it were her own. As interstate owners, having someone this reliable and switched on gives us real peace of mind. We could not be happier with the service Crystal has provided and would highly recommend her to anyone looking for a top tier property manager.
Based on properties leased in the last 12 months

From 35 reviews overall

Reviews in Redbank
Rented
For Rent
29 Rose Street Ormiston
She provided us with all the information we needed to confidently make a decision on selecting tenants, which made the whole process smooth and stress-free. We really appreciated the time and effort spent. Highly recommend Jenaya and the team.
77 Goman Street Sunnybank Hills
Jenaya Barrett of Ray White AKG has been looking after our rental property for five years. We trust her for property management expertise and efficient communication with tenants. In addition to all maintenance requested by tenants, she helped us to successfully complete several large tasks like oven replacement, bathroom refurbishment, garage ceiling replacement and roof repointing, offering better living environment for tenants. When tenants decided to leave, she guided them for exit actions, teamed up with Jordan Lunan for advertisement and application assessment, and secured a new lease very soon. At the time of housing shortage and that supply increase is not very easy, we can be part of the solution by working together to minimize vacancy period between two leases. We're very happy that we made it thanks to the great work of Jenaya and Jordan. A BIG THANK YOU!

From 75 reviews overall



Reviews in Redbank
Rented
For Rent
32 Delphinus Vis South Ripley
I couldn't be happier with the property management service provided by the team at Ray White Brookwater and Greater Springfield. From start to finish, their communication was prompt and clear — I always felt informed and never had to chase anyone up. They handled everything with a high level of professionalism and reliability, making the whole experience completely stress-free. Most importantly, they delivered a great result for my property at South Ripley. I highly recommend them to anyone looking for a property manager who genuinely goes above and beyond.
39 Jeff Collins Circuit Bellbird Park
Olivia and Kiearnna with RW Brookwater have been excellent at navigating us through the process of starting an investment property and the practical steps needed to make it a reality. They have been clear, direct and communicate very well with excellent knowledge on the processes/logistics and legalities on developing an investment property as well as good knowledge of the area and surrounding market. We couldn't recommend this team higher. - Sam and Eb
Reviews in Redbank
Rented
For Rent
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